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The Granite Luxury Hotel

3.0 star property
Art Deco George Town aparthotel in Downtown George Town with a health club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Granite Luxury Hotel

Indoor pool, open 7:00 AM to 10:00 PM, lifeguards on site
Honeymoon Room | Bathroom
Luxury Room
Outdoor wedding area
Honeymoon Room | Living area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
The price is NZ$141
includes taxes & fees
28 Nov - 29 Nov

Explore the area

Map
191. Jalan Magazine, George Town, 10300
  • KOMTAR
    1 min walk
  • 1st Avenue Mall
    2 min walk
  • Penang Times Square
    5 min walk
  • Penang (PEN-Penang Intl.)
    26 min drive

Room options

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 45 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Safari Suite

Safari Suite

Safari Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Classic Suite

50-inch LCD TV with satellite channels, TV

The Classic Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 52 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Diva Suite

Diva Suite

Diva Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Serene Suite

The Serene Suite

The Serene Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 53 sq m
  • 1 bedroom
  • 2 bathrooms
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 34 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for The Razzle Two Bedroom Suite

1 bedroom, premium bedding, free minibar, in-room safe

The Razzle Two Bedroom Suite

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for The Deluxe Suite

The Deluxe Suite | In-room dining

The Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Plus Room King

Premium Plus Room King

Premium Plus Room King

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 34 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Baroque Suite

The Baroque Suite

The Baroque Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Free minibar items
LCD TV
Pillow menu
  • 47 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Splendor Suite

The Splendor Suite

The Splendor Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
  • 46 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

George Town

The Granite Luxury Hotel places you in the centre of George Town, steps from KOMTAR and within a short 5-minute stroll of Penang Times Square. Highlights at this Art Deco aparthotel include a restaurant, an indoor swimming pool and a gym. .Each apartment is soundproofed and features an LCD TV with satellite channels, along with free WiFi, a coffee/tea maker and a safe. Nice touches to enhance your stay include a rainfall showerhead and slippers, while premium bedding and a pillow menu invite a good night's rest. Free minibar items, a living room and a hairdryer are also available. .The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, kids' swimming pool and lifeguards on site. Added amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. There's also self parking, along with the convenience of airport pick-up service. .With a stay at this 3-property class Downtown George Town aparthotel, you'll be 2.5 km (1.6 mi) from Gurney Drive and 4.1 km (2.5 mi) from Gurney Plaza.
View more Aparthotels in George TownOpens in a new window

What's nearby

  • KOMTAR - 1 min walk - 0.2 km
  • Penang Times Square - 5 min walk - 0.5 km
  • Gurney Drive - 2 min drive - 2.5 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.8 km
  • Gurney Plaza - 5 min drive - 4.3 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • ‪Sin Nam Hong Cafe - ‬1 min walk
  • ‪KFC - ‬1 min walk
  • ‪Starbright Coffee - ‬3 min walk
  • ‪Matcho Cafe - ‬3 min walk
  • ‪Lobby Lounge - ‬1 min walk

About this property

The Granite Luxury Hotel

Art Deco George Town aparthotel in Downtown George Town with a health club
The Granite Luxury Hotel offers its guests a kids' pool, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

3 meeting rooms and coworking spaces are available. Event space at this aparthotel measures 4000 square feet (372 square metres) and includes conference space. Spa services, a vending machine, and multilingual staff are also featured at The Granite Luxury Hotel. You'll have access to the health club at a partner property. A shuttle from the airport to the hotel (available on request) is available for a fee. For a fee, parking is available. A complete renovation of The Granite Luxury Hotel was completed in September 2022.

Smoking is allowed in designated areas at this Art Deco George Town aparthotel.

  • 152 guestrooms or units
  • 23 levels
  • 2 buildings
  • Conference rooms
  • 4000 sq ft of conference space
  • 372 sq. m of conference space
  • Built in 2017
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Granite Luxury Hotel offers 152 air-conditioned accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • Indoor pool
  • Lifeguards
  • Massage
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Airport pick-up shuttle (surcharge) from 7:00 AM to 10:00 PM on request
  • Secured, covered parking on site (MYR 50 per day)

Family friendly

  • Children's pool

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • A bar/lounge
  • A restaurant
  • Free stocked minibar
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed: MYR 60 per day

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 50-inch LCD TV with premium satellite channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 3 meeting rooms
  • 4,000 square feet of conference space
  • Coworking space

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchairs on site
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre

Things to do

  • Children's pool
  • Gym
  • Health club
  • Health club (partner property) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 152 units
  • 2 buildings
  • 23 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2017
  • Electric car charging station
  • Individual decor
  • Individual furnishings
  • Soundproofing
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Granite Luxury Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 95 per vehicle (maximum occupancy 3)
  • Covered self-parking fee: MYR 50 per day
  • Rollaway bed fee: MYR 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Touch 'n Go eWallet, DuitNow and MaybankPay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Touch 'n Go eWallet, DuitNow and MaybankPay. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

M Summit 191 Executive Suites Aparthotel George Town
M Summit 191 Executive Suites Aparthotel
M Summit 191 Executive Suites George Town
M Summit 191 Executive Hotel Suites George Town
M Summit 191 Executive Suites George Town
M Summit 191 Executive Suites
Aparthotel M Summit 191 Executive Hotel Suites George Town
George Town M Summit 191 Executive Hotel Suites Aparthotel
Aparthotel M Summit 191 Executive Hotel Suites
The Granite Luxury George Town
The Granite Luxury Hotel Aparthotel
M Summit 191 Executive Hotel Suites
The Granite Luxury Hotel George Town
The Granite Luxury Hotel Aparthotel George Town

Frequently asked questions

What is the cancellation policy at The Granite Luxury Hotel?

The Granite Luxury Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Granite Luxury Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Granite Luxury Hotel on 28 Nov 2024 start from NZ$140.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Granite Luxury Hotel?

Yep, The Granite Luxury Hotel has a secured covered self car park for MYR 50 per day.

Are there any beaches close to The Granite Luxury Hotel?

The closest beach to The Granite Luxury Hotel is Batu Ferringhi Beach (9.1 km).

Is there a spa on site at The Granite Luxury Hotel?

There's no onsite spa, but this property does offer services like massages.

Does The Granite Luxury Hotel have a pool?

The Granite Luxury Hotel has an indoor pool and a kids' pool. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at The Granite Luxury Hotel?

This property features a health club, as well as premium bedding and a free stocked minibar.

What makes The Granite Luxury Hotel a romantic place to stay?

Romance packages and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Granite Luxury Hotel.

Is there a free airport shuttle available at The Granite Luxury Hotel?

No, but there's a shuttle from the airport to the hotel that runs from 7:00 AM - 10:00 PM on request for a fee.

Is there a bar or restaurant at The Granite Luxury Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Granite Luxury Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Granite Luxury Hotel?

No, pets and service animals are not allowed.

The Granite Luxury Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 157 reviews" "
Rating 8 - Good. 59 out of 157 reviews" "
Rating 6 - Okay. 21 out of 157 reviews" "
Rating 4 - Poor. 9 out of 157 reviews" "
Rating 2 - Terrible. 3 out of 157 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shu Wei, Singapore

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Kenneth

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Front desk staffs are not helpful. The room is poorly maintained. Thin walls, you can hear everything going on outside. Housekeeping staff is not diligent in cleaning room or even replacing fresh towels. Forget about accommodating guests early check in request, checking guests into their room on time is a feat they cannot accomplish. We had to wait 45 minutes in the lobby after being turned away due to “no room available”.
Stayed 3 nights in Jul 2024

10/10 Excellent

ROSS

Liked: Cleanliness, amenities, property conditions & facilities
Good value for money in a great area.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Accessible and lovely
Helpful staff who were always quick to assist. Just spots of non-cleanliness here and there in the room, but otherwise awesome and centrally located hotel with wonderful amenities!
Stayed 2 nights in Jun 2024

4/10 Poor

Steven

Bad experience
No reply on my request for upgrade and double bed and high floor. Eventually given very low floor and twin bed and no view facing. Front desk was not helpful
Stayed 4 nights in Jun 2024

10/10 Excellent

SURANTIN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff are very friendly and very helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed here 3 nights in the new wings. Highly recommended for tourists who like to visit Georgetown city core, Walkable to everywhere except to the beaches in Batu Ferringhi. Automated tower Parking is included the suite room.
Stayed 3 nights in May 2024

10/10 Excellent

Fook Loy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here 3 nights in the new wings. Highly recommended for tourists who like to visit Georgetown city core, Walkable to everywhere except to the beaches in Batu Ferringhi. Automated tower Parking is included the suite room.
Stayed 3 nights in May 2024

6/10 Okay

Christy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service was disappointed.Had a mis-matched booking record (booked 3 rooms,but only 2 rooms shown in their record). I took their initial suggestion to call Expedia and I received confirmation of my booking is correct,however,during check in,they claimed they still do not have Expedia's confirmation for the third room's booking,and suggested again me to call Expedia,but I refused as I felt that is between them and Expedia for such incident, they should do the verification instead of asking the customer to do it. Eventually I received 3 rooms per my booking and my experience with the hotel is good. But I strongly feel that the hotel staff should be equipped with better problem solving skills as to able resolve any problems in different situations quickly.
Stayed 4 nights in May 2024

8/10 Good

Wai Yee

Liked: Cleanliness, property conditions & facilities
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
Stayed 5 nights in Apr 2024

10/10 Excellent

Anderson

Stayed 4 nights in Apr 2024

10/10 Excellent

Yeo Chee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staffs was very attentive and helpful both at Concierge and Housekeeping. Special thanks to front desk Ms Zulaika for service rendered. Will strongly recommend to friends and family.
Stayed 3 nights in Apr 2024

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2024

10/10 Excellent

Brad, Portland

Stayed 4 nights in Apr 2024

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

10/10 Excellent

Jen, Elanora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a perfect 3 night stay at the Granite. The suite is an amazing big suite and beautifully decorated in traditional colours. The bed is super comfy and large. The location is perfect and walking distance to all the streets art and other attractions. The rooftop pool is making and great views over the city and the roof top bar, just tops it all. I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect. Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air. Our only regret is we didn’t have longer in Penang. Thank you Granite hotel and Penang we will be back some day.
Stayed 3 nights in Mar 2024

10/10 Excellent

k

Stayed 3 nights in Mar 2024

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
They should drop the word luxury from the name, it isn’t luxury, but it is good, good location, safe, clean, friendly staff. Breakfast was free so ok, but I wouldn’t pay for it. Room was large, plenty space. We had no toilet paper, had to go and ask, but they brought it up. Mugs and glasses were provided, but no way to wash them, and they weren’t replaced at all during our stay The rooftop bar was disappointing as it is quite expensive. Go next door to the Wembley instead, bar is higher and prices much more reasonable.
Stayed 4 nights in Feb 2024

6/10 Okay

Jillian Lorraine

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

James Seng Hee

Liked: Cleanliness, amenities, property conditions & facilities
The best stay I have during my trip to penang, great staff! Would recommend.
Stayed 7 nights in Nov 2023

10/10 Excellent

Leng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All is okay except the music is loud even after 10pm.
Stayed 2 nights in Nov 2023

10/10 Excellent

Siew Loong

Travelled with family
Liked: Cleanliness, room comfort
Comfortable
Awesome, except we are not use to have the bed room without the widow
Stayed 3 nights in Oct 2023

6/10 Okay

Tzu Ta

Travelled with family
Bathroom got bad smell all the time
Stayed 1 night in Sep 2023

6/10 Okay

Zhi Yan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Had a very bad first day check-in with property unable to combine my beds for baby and still wanted to charge extra. Booked breakfast but was told booking did not include breakfast. Asked them to call by by 7am to confirm but did not on the first morning. Luckily expedia confirmed my breakfast. Was shocked it was not a freeflow buffet. On the last day, reception called and lied checkout time is 11am. We rushed with toddler down and forgot several items. Was very angry and asked why they had an earlier check out and then reception said checkout is 11am-12noon. Whilst I understand the need to clean the rooms, they have 2-3hrs to do it. Do not understand the rush. Luckily Ika managed to find the items for us else we would have lost about $150 worth of items in the rush. There is also a renovation going on on 11th floor and swimming pool. We would have liked the rooms if service was much better as the hotel is in excellent location opposite shopping malls.
Stayed 5 nights in Sep 2023