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Hotel Casa 12 Reales

2.5 star property
Hotel with a full-service spa, near Alley of the Kiss

Photo gallery for Hotel Casa 12 Reales

Terrace/patio
Standard Quadruple Room
City view from property
Land view from property
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Spa
  • Room service
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
Carretera Panorámica Km 14.8, 14, Guanajuato, GUA, 36015
  • Union Garden
    ‪12 min walk‬
  • Juarez Theater
    ‪14 min walk‬
  • Alley of the Kiss
    ‪18 min walk‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪37 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Terrace/patio

Standard Triple Room

Highlights

Separate sitting area
Flat-screen TV
Free extra futon mattress
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Separate sitting area
Flat-screen TV
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
Daily housekeeping
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

Highlights

Separate sitting area
Flat-screen TV
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
Daily housekeeping
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Separate sitting area
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
  • 36 sq m
  • City view
  • Sleeps 7
  • 3 Double Beds

View all photos for Family Studio Suite, 1 Bedroom, Non Smoking, City View

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Family Studio Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Flat-screen TV
Free extra futon mattress
Rainfall showerhead
Private bathroom
Cable channels
Hulu
Netflix
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds OR 1 Double Sofa Bed

About the area

Guanajuato

At Hotel Casa 12 Reales you'll be within just a 15-minute stroll of Temple of the Company of Jesus and Temple of the Jesuit Order. Highlights at this hotel include a full-service spa and in-room free WiFi. .A pampering day can include massages along with access to the mud bath. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, pet-sitting services and litter trays. There's also free self parking, along with the convenience of an airport shuttle. .Near this Guanajuato hotel, you'll find Alley of the Kiss.

What's nearby

  • University of Guanajuato - 12 min walk - 1.0 km
  • Union Garden - 12 min walk - 1.0 km
  • Juarez Theater - 14 min walk - 1.1 km
  • Alley of the Kiss - 18 min walk - 1.4 km
  • Mummies Museum - 7 min drive - 3.5 km

Getting around

  • León, Guanajuato (BJX-Del Bajío) - 37 min drive

Restaurants

  • ‪Oajillo - ‬10 min walk
  • ‪Tamales y Antojitos Luzma - ‬11 min walk
  • ‪Carnitas Patlan - ‬10 min walk
  • ‪Los Campos - ‬11 min walk
  • ‪Bartola - ‬12 min walk

About this property

Hotel Casa 12 Reales

Hotel with a full-service spa, near Alley of the Kiss
Hotel Casa 12 Reales offers its guests a full-service spa. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at Hotel Casa 12 Reales . Free self parking is available.

This Guanajuato hotel is smoke free.

  • 9 guestrooms or units
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
Hotel Casa 12 Reales offers 9 accommodations. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with cable channels, first-run films and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead. This Guanajuato hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages. The spa is equipped with a mud bath. The spa is open selected days.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free uncovered self parking on site

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways (60 centimetre high)
  • Handrails in stairways (60 centimetre high)
  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • First-run films
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Room service

More

  • Iron/ironing board on request
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 299
Late check-in subject to availability
Late check-in fee: MXN 200 for check-in between 8:00 PM and 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet (varies based on length of stay), plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 66 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services and litter trays are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 150.0 per day.
  • Cots (infant beds) are available for MXN 50.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 700 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: MXN 299 (subject to availability)
  • Late check-in fee: MXN 200 for check-in between 8:00 PM and 11:00 PM
  • Crib (infant bed) fee: MXN 50.0 per day
  • Rollaway bed fee: MXN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa 12 Reales Hotel
Hotel Boutique Casa D´Reyes
Hotel Boutique Casa D'Reyes
Casa de Reyes by Rotamundos
Hotel Casa 12 Reales Rotamundos
Hotel Casa 12 Reales Guanajuato
12 Reales Hotel Boutique Rotamundos
Hotel Casa 12 Reales Hotel Guanajuato
Hotel Boutique Casa D'Reyes By Rotamundos

Frequently asked questions

Is parking available at Hotel Casa 12 Reales ?

Yep, Hotel Casa 12 Reales has a free self car park.

Is there a spa on site at Hotel Casa 12 Reales ?

Yep, there is an onsite spa at Hotel Casa 12 Reales . You'll enjoy services like massages.

What makes Hotel Casa 12 Reales a romantic place to stay?

Couples spa treatments, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Casa 12 Reales .

Is there a free airport shuttle available at Hotel Casa 12 Reales ?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Hotel Casa 12 Reales ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Casa 12 Reales ?

Dogs are welcome at Hotel Casa 12 Reales , with pet-sitting services, food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 30 kg per pet.

Hotel Casa 12 Reales Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 138 reviews
Rating 8 - Good. 42 out of 138 reviews
Rating 6 - Okay. 14 out of 138 reviews
Rating 4 - Poor. 5 out of 138 reviews
Rating 2 - Terrible. 2 out of 138 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Miguel Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se escucha mucho ruido del exterior en la habitación 1 fue la que me quedo y los colchones son un poco duros para mí gusto, de hay en más todo muy bien, habitación y baño muy limpios
Stayed 1 night in Dec 2024

8/10 Good

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was very clean, and the staff was very friendly and accommodating. Unfortunately, the hotel provides no dining facilities and there are no cafes/restaurants or shops nearby.
Stayed 4 nights in Nov 2024

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service

Good Stay (just outside town)- Hard Bed

It is about a 15 minute walk down into town. You walk through the back streets of Queretaro and see how the locals live. The hotel has all the basics. Hot water, clean, service. The staff was hospitable. The only thing I can comment on was that the beds are really hard to sleep on. Otherwise for the price this was a nice hotel if one is okay to be outside town.
Stayed 1 night in Aug 2024

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Si bien el lugar se encuentra cerca del centro, no parece sencillo trasladarse caminando. Aún así, es un lugar que vale la pena por la cercanía y porque la relación calidad-precio es justa. El mayor contra es el ruido de los automóviles si tu habitación es del lado de la calle pero la vista desde ahí es linda. El mayor pro es la atención del recepcionista, hablando de Saúl específicamente. Siempre estuvo atento a las inquietudes y solicitudes de nosotros sus huéspedes. Muy buena experiencia en general. ¡Gracias!
Stayed 1 night in Jul 2024

6/10 Okay

Irma Rosario

Stayed 2 nights in Jul 2024

8/10 Good

Magnolia

Stayed 1 night in May 2024

10/10 Excellent

Magnolia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good decision for us!!!

Great welcoming staff. Kudos to Saul and the rest. Cute rooms with a view to the city. To get Downtown you just walk around the corner and descend for fifteen minutes. Safe city good hotel, free parking.
Stayed 1 night in Mar 2024

6/10 Okay

Gloria

Travelled with family
The hotel price was high for what it offers, no coffee, cash only, cleanliness was ok, the area around is a little lonely, it's like 15 minutes walk to the downtown, I probably wouldn't pick it again.

4/10 Poor

Ruben

Stayed 1 night in Jan 2024

8/10 Good

Xiaojing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, they helped me booking my bus ticket while my credit card didnt work online. The place is walkable from town center, about 15 mins walk thru alleys and there is a oXXo convenient store just 4 mins walk away. room can be noisy if it faces the road. mine is not. but it does get cold at night in Dec. They have plenty extra blankets. there is also a trailhead only 12 mins walk away, then you can go on a 2 mil loop to get to a big cross at the top of the hill. The hotel also has balconies that i sit every evening to watch the sunset. :) i had a pleasant stay. thank you!

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lucina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto was very kind ; he was very helpful in getting us transportation and offering all kind of information about the Cervantinos' festival. Delicious affordable breakfast .
Stayed 2 nights in Oct 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Dec 2021

2/10 Terrible

Wendy Alexandra Fuentes

Stayed 1 night in Nov 2021

10/10 Excellent

Jeannifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service! We stayed in a 3 bed room. Very clean and beautiful view. When we arrived the staff helped me get a taxi at the bus station to the hotel. We were able to book some tours through them directly with a discount. There was continental breakfast every morning till noon and if you’d like something different they can make it for an additional small cost. You can order food to your room till 9pm and beverages are available after only. Place is about 15min walking from the main plaza. My family and myself would definitely stay here again. The owners are amazing people we got to chit chat a bit with. I’d recommend this place to anyone.
Stayed 3 nights in Oct 2021

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing weekend in Guanajuato the hotel has an awesome view to city center super nice super clean and super friendly 💯 % recommend it
Stayed 2 nights in Aug 2021

10/10 Excellent

Martha Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran experiencia

Un excelente servicio, recibí información sobre la ciudad y sus atracciones desde antes de llegar, atención personalizada por los dueños del hotel, siempre atentos y amables, lugar muy limpio. Excelente servicio de inicio a fin.
Stayed 1 night in Jul 2021

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good service

Pros: *Very good service. *They help with tours, recommendations and directions on how to get or move to the downtown area or tourist places. *The location is in quiet area. The bus passes front the hotel in case you don't want to walk. The hotel bassically is 3 properties (like 3 big houses) in which are split in diferent and independent rooms. *The parking area is located in one of those properties. Cons: At the time of the stay they did not accept (credit or debit) cards for any payment. So prepare with cash or confirm before you arrive.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay.

Very friendly reception. Informative. Clean, Quite and relaxing.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The owners were so nice and very helpful. They took care of all my tours and needs white staying here almost 4 nights. The breakfast was excellent and was included in my stay. I loved the location because its at the Panoramic Road and has great views...is also walking distance (all though uphill and down hill which i loved!). I cant wait to stay here again! Thann you for taking care of this Filipina (the girl from.the Philippines) muchas gracias por todo!
Stayed 3 nights in Apr 2021

8/10 Good

Maurilio

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene buena vista
Stayed 5 nights in Dec 2024

10/10 Excellent

JORGE LUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio y la atención inmejorable. Pero no hay transporte público y el Uber o taxi es caro. No puedes llegar a ningún lado caminando por lo lejano al centro. No hay lugares para comer y está lejos de todo lo turístico. Me tocó un día sin agua caliente.
Stayed 2 nights in Dec 2024

10/10 Excellent

Isaura Vianey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fue muy agradable el lugar, me gusto que la camarista se hubiera preocupado de si nos faltaba algo en la habitación
Stayed 1 night in Nov 2024