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Mandarin Oriental, Guangzhou

5.0 star property
Luxury hotel connected to a shopping centre in Tianhe with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Guangzhou

46-inch LCD TV with satellite channels, TV, MP3 dock
Exterior
Outdoor pool, pool loungers
Premium bedding, down duvets, minibar, in-room safe
Daily buffet breakfast (CNY 228 per person)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym

Explore the area

Map
389 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510620
  • Taikoo Hui
    6 min walk
  • Grandview Mall
    7 min walk
  • Tianhe Stadium
    8 min walk
  • Guangzhou (CAN-Baiyun Intl.)
    49 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Premier) (complimentary beer, juice and soft drinks in mini bar per stay)

2 bars/lounges, poolside bar

Club Suite, 1 King Bed (Premier) (complimentary beer, juice and soft drinks in mini bar per stay)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Mandarin, Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Mandarin, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 1 King Bed (complimentary beer, juice and soft drinks in mini bar per stay)

2 bars/lounges, poolside bar

Club Deluxe, Room, 1 King Bed (complimentary beer, juice and soft drinks in mini bar per stay)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)

2 bars/lounges, poolside bar

Executive Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)

2 bars/lounges, poolside bar

Premier Suite, 1 King Bed(complimentary beer, juice, soft drinks and mineral water in mini bar)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Twin Beds(complimentary beer, juice, soft drinks and mineral water in mini bar)

2 bars/lounges, poolside bar

Club Deluxe, Room, 2 Twin Beds(complimentary beer, juice, soft drinks and mineral water in mini bar)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 King Bed (Executive) (complimentary beer, juice and soft drinks in mini bar per stay)

2 bars/lounges, poolside bar

Club Suite, 1 King Bed (Executive) (complimentary beer, juice and soft drinks in mini bar per stay)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Club Room, 1 King Bed (complimentary beer, juice and soft drinks in mini bar per stay)

2 bars/lounges, poolside bar

Mandarin, Club Room, 1 King Bed (complimentary beer, juice and soft drinks in mini bar per stay)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
Four Seasons Guangzhou
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (420)
The price is NZ$578
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Four Seasons Guangzhou

About the area

Guangzhou

Mandarin Oriental, Guangzhou puts you in the heart of Guangzhou, connected to a shopping centre and within just a 10-minute stroll of Taikoo Hui and Grandview Mall. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Jiang by Chef Fei, serves Chinese cuisine and is open for lunch and dinner. The Loft is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym, sauna and kids' swimming pool. 18729 square feet (1740 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 5-property class Tianhe hotel include Canton Tower and Beijing Road Pedestrian Street.

What's nearby

  • Taikoo Hui - 6 min walk - 0.6 km
  • Grandview Mall - 7 min walk - 0.6 km
  • Tianhe Stadium - 8 min walk - 0.7 km
  • Tee Mall - 14 min walk - 1.2 km
  • Canton Tower - 5 min drive - 6.1 km

Getting around

  • Shipaiqiao Station - 7 min walk
  • Guangzhou East Railway Station - 10 min drive
  • Baiyun International Airport (CAN) - 49 min drive

Restaurants

  • ‪Jiang By Chef Fei - ‬4 min walk
  • ‪Wagas - ‬6 min walk
  • ‪The Taikoo Lounge - ‬3 min walk
  • ‪翡翠拉麵小籠包 - ‬5 min walk
  • ‪华辉拉肠 - ‬2 min walk

About this property

Mandarin Oriental, Guangzhou

Luxury hotel connected to a shopping centre in Tianhe with 3 restaurants
Mandarin Oriental, Guangzhou offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A business centre and meeting rooms are available. Event space at this hotel measures 18729 square feet (1740 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a library are also featured at the luxury Mandarin Oriental, Guangzhou.

This 5-star Guangzhou hotel is smoke free.

  • 263 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 18729 sq ft of conference space
  • 1740 sq. m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Mandarin Oriental, Guangzhou offers 263 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 46-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Guangzhou hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental, Guangzhou is listed in the 2015 Condé Nast Traveller Hot List.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 120 per night); wired internet (surcharge)
  • Available in some public areas: WiFi (CNY 120 per night); wired internet (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 228 for adults and CNY 114 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ebony
  • Jiang by Chef Fei
  • The Loft
  • The Mandarin Cake Shop
  • The Taikoo Lounge

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,729 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bathtub
  • Braille/raised signage
  • Lift (203 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (152 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CNY 816.2 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 10 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
  • Fee for in-room wireless Internet: CNY 120 per night (rates may vary)
  • Fee for in-room wired Internet: CNY 120 per night (rates may vary)
  • Fee for wireless Internet in public areas: CNY 120 per night (rates may vary)
  • Fee for wired Internet in public areas: CNY 120 per night (rates may vary)
  • Pet fee: CNY 816.2 per pet, per stay
  • Rollaway bed fee: CNY 408.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guangzhou Mandarin Oriental
Mandarin Oriental Guangzhou
Mandarin Oriental Hotel Guangzhou
Mandarin Oriental Guangzhou Hotel
Mandarin Oriental Guangzhou
Mandarin Oriental, Guangzhou Hotel
Mandarin Oriental, Guangzhou Guangzhou
Mandarin Oriental, Guangzhou Hotel Guangzhou

Frequently asked questions

What is the cancellation policy at Mandarin Oriental, Guangzhou?

Mandarin Oriental, Guangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental, Guangzhou?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Guangzhou on 24 Nov 2024 start from NZ$353.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental, Guangzhou?

Onsite parking is limited.

Is there a spa on site at Mandarin Oriental, Guangzhou?

Yep, there is an onsite spa at Mandarin Oriental, Guangzhou. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Mandarin Oriental, Guangzhou have a pool?

Mandarin Oriental, Guangzhou has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Mandarin Oriental, Guangzhou?

Mandarin Oriental, Guangzhou features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Mandarin Oriental, Guangzhou a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Guangzhou.

Is Mandarin Oriental, Guangzhou family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mandarin Oriental, Guangzhou is a hit with families.

Does Mandarin Oriental, Guangzhou serve breakfast?

Yep, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental, Guangzhou?

No, Mandarin Oriental, Guangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental, Guangzhou?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental, Guangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental, Guangzhou?

Cats and dogs are welcome at Mandarin Oriental, Guangzhou, with food and water bowls and litter trays on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Mandarin Oriental, Guangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 208 out of 269 reviews" "
Rating 8 - Good. 47 out of 269 reviews" "
Rating 6 - Okay. 9 out of 269 reviews" "
Rating 4 - Poor. 2 out of 269 reviews" "
Rating 2 - Terrible. 3 out of 269 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Jul 2024

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area, hands down. The staff can remember me and my favorite drinks and/or food so that each time when I enter the Club, they know what I need. Also the books selection in the Club are the best among all five-star hotels in the area. Each time when I come in to the hotel, I feel like coming home. Best of the best!
Stayed 2 nights in Jul 2024

10/10 Excellent

Serina

Stayed 5 nights in Apr 2024

8/10 Good

ABDUL RAUF

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nothing special
Stayed 1 night in Jul 2024

8/10 Good

Byron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel next to world class mall for high end shopping food, only negative was morning buffet, 3 star at best and a disappointment given hotel brand.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alberto, Rahway

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 4 nights in Apr 2024

8/10 Good

PAK HO ERIC

Stayed 1 night in Mar 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
hotel facilities and room are very good...
Stayed 5 nights in Mar 2024

10/10 Excellent

Miguel, miami

Stayed 4 nights in Oct 2023

10/10 Excellent

Crisjunel

Stayed 5 nights in Oct 2023

10/10 Excellent

Ana Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located, beautiful rooms, great service and dining options.
Stayed 4 nights in Oct 2023

10/10 Excellent

Caleb

Stayed 4 nights in Oct 2023

10/10 Excellent

Abdulmohsen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice hotel
Nice, clean and modern hotel. Excellent location connected to shopping center . Friendly staff. sure will go there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Leung Wai Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff and rooms are comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Jingdong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service and very professional staffs, the hotel is conveniently located in a premium area and on top of a high end shopping mall. Early check-in was granted and they are obviously mind their business and doing their best to make their guests happy and to come back. 5-star for everything!
Stayed 2 nights in Sep 2023

10/10 Excellent

elaine, Lis angeles

Stayed 4 nights in Sep 2023

10/10 Excellent

Fiona

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

doron, Encino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Kai Chung

Stayed 1 night in Mar 2023

10/10 Excellent

Stephen D

Travelled with family
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’ Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify. Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
Stayed 1 night in Jul 2021