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Shangri-La Guilin

5.0 star property
Luxury Guilin hotel in Qixing with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Shangri-La Guilin

Indoor pool, seasonal outdoor pool
View from room
Horizon, Room, 1 King Bed, City View
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service

Explore the area

Map
111 Huan Cheng Bei Er Lu, Guilin, Guangxi, 541004
  • Mulong Lake
    18 min walk
  • Lijiang Folk Customs Garden
    2 min drive
  • Seven-Star Park
    5 min drive
  • Guilin (KWL-Liangjiang Intl.)
    41 min drive

Room options

View all photos for Horizon, Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 2 Single Beds, City View

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds, Terrace, Mountain View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Terrace, Mountain View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon, Room, 2 Single Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 2 Single Beds, River View

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon, Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, City View

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Room, 1 King Bed, River View

Horizon, Room, 1 King Bed, River View

Horizon, Room, 1 King Bed, River View

Highlights

Separate dining area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace, Mountain View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace, Mountain View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds

Executive Suite, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lulu Theme Deluxe Tent Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Deluxe Tent Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon King

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon King

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room - Mountain-View (Double bed) (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room - Mountain-View (Double bed) (Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Rive View Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Rive View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Two Deluxe Rooms Inter-Connecting

Hypo-allergenic bedding, minibar, in-room safe, desk

Two Deluxe Rooms Inter-Connecting

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon River View King

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon River View King

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room - Mountain-View (2 beds) (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room - Mountain-View (2 beds) (Balcony)

  • Sleeps 2
  • 2 Single Beds

View all photos for Lulu Theme Balcony Garden Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Balcony Garden Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Lulu Theme Deluxe Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Deluxe Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Double Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon River View Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon River View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Featured Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Featured Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Sheraton Guilin Hotel
Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (370)
The price is NZ$174
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Sheraton Guilin Hotel

About the area

Guilin

A luxury stay in the heart of Guilin awaits you at Shangri-La Guilin. You'll be within a 20-minute walk of Mulong Lake and 2.2 km (1.4 mi) from Lijiang Folk Customs Garden. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and facials. The buffet restaurant, Li Cafe, is open for breakfast, lunch and dinner. U Bar is the hotel's own bar. Enjoy the gym, kids' club, sauna and seasonal outdoor swimming pool. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Qixing hotel, you'll be 2.5 km (1.6 mi) from Wanda Plaza Diecai Guilin and 2.6 km (1.6 mi) from Guilin Taohua River.

What's nearby

  • Lijiang Folk Customs Garden - 2 min drive
  • Seven-Star Park - 5 min drive
  • Reed Flute Cave - 5 min drive
  • Elephant Trunk Hill - 7 min drive
  • Wanda Plaza - 8 min drive

Getting around

  • Guilin North Railway Station - 10 min drive
  • Guilin (KWL-Liangjiang Intl.) - 41 min drive

Restaurants

  • ‪茶源居茶行 - ‬4 min walk
  • ‪桂林迥龙山宾馆 - ‬5 min walk
  • ‪旧时光咖啡店 - ‬5 min walk
  • ‪桂林米粉北极广场店 - ‬4 min walk
  • ‪金羚大排档 - ‬10 min walk

About this property

Shangri-La Guilin

Luxury Guilin hotel in Qixing with 2 restaurants
Shangri-La Guilin offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A children's pool, a seasonal outdoor pool, and a sauna are also featured at the luxury Shangri-La Guilin. Self parking is free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Guilin hotel.

  • 1 building
  • 439 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2009
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Shangri-La Guilin offers 439 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include facials and body treatments.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 141 for adults and CNY 141 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Li Cafe
  • Lobby Lounge
  • Shang Palace
  • U Bar

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On a river

Full-service spa

  • 8 treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Guilin

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 141 for adults and from CNY 141 for children
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guilin Shangri-La
Guilin Shangri-La Hotel
Shangri-La Guilin
Shangri-La Guilin Hotel
Shangri-La Hotel Guilin
Shangri La Hotel Guilin
Shangri-La Guilin Hotel
Shangri La Hotel Guilin
Shangri-La Guilin Guilin
Shangri-La Guilin Hotel Guilin

Frequently asked questions

What is the cancellation policy at Shangri-La Guilin?

Shangri-La Guilin offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Guilin?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Guilin on 1 Dec 2024 start from NZ$192.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Guilin?

Yep, Shangri-La Guilin has a free self car park.

Is there a spa on site at Shangri-La Guilin?

Yep, there is an onsite spa at Shangri-La Guilin. You'll enjoy heaps of services like facials and body treatments.

Does Shangri-La Guilin have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at Shangri-La Guilin?

Shangri-La Guilin features a full-service spa, a health club and an indoor pool.

Is Shangri-La Guilin family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Guilin is a hit with families.

Does Shangri-La Guilin serve breakfast?

Sure does, buffet brekkie is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Shangri-La Guilin?

No, Shangri-La Guilin does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Guilin?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Guilin?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Guilin?

No, pets and service animals are not allowed.

Shangri-La Guilin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 280 reviews" "
Rating 8 - Good. 69 out of 280 reviews" "
Rating 6 - Okay. 24 out of 280 reviews" "
Rating 4 - Poor. 7 out of 280 reviews" "
Rating 2 - Terrible. 1 out of 280 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sorcha

Stayed 1 night in May 2024

10/10 Excellent

thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and no hassle
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Lai Shu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in general are very nice and attentive including front desk, housekeeping, executive lounge as well as the garden lady 万小鳳. All good except Shang Gong where our group dined three or four times but seems understaffed, thus the serving time kept being delayed.
Stayed 3 nights in Sep 2023

10/10 Excellent

Xia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service. Nice breakfast with variety of options.
Stayed 4 nights in Jun 2023

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and in good location. Highly recommended for a short stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun time
Spent family New Years vacation in Guilin. Had a wonderful time at the Shangri-La hotel. Excellent service and friendly staff.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Breakfast
Stayed 2 nights in Oct 2019

10/10 Excellent

Withbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, beautiful room. Great staff perfect service
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Grainne, Foshan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
By far the poorest Shangri La that I have ever stayed in, also full of construction. Entertainment in the evening was excellent, however.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

dod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Check in was excellent. My room was spotlessly clean and very well appointed. The view was amazing. The staff at the hotel were first class, courteous, faultlessly polite and extremely efficient. I would have liked to have stayed longer and will surely be back
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, combining Chinese style motifs with Western comfort. Spacious room and bathroom. Comfortable bed. The hotel picked us up in a transfer van. The trunk perfectly fit 5 carryon suitcases and a few soft bags. He was waiting with a sign just as promised.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residing in Beautiful Guilin, Guangxi, the staff endeavoured to my my partners birthday special. I am very thankful and happy about that. Also, the Shang Palace, Chinese restaurant on the group floor was excellent and we visited every night to enjoy nice clean Chinese cuisine.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Annie, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and the hotel was sparkling clean. Also a great location.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay at the Shangri-La Hotel in Guilin very much. The hotel is located right next to the river and the river views (particularly at sunset) were breathtaking. It is located a bit outside of the center of town, but within walking distance (along the river) or a short taxi ride away. While the hotel seemed to be quite full - it seemed empty at the same time. That is both a compliment and a critique - as it was quite tranquil, but also a few areas seemed to be either closed or not in operation. Overall, we would readily stay at this hotel again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booked a pricey room on the club floor, no complains about the room or the hotel it was excellent as expected by Shangri-la. My main issue is with the dining services which is shocking as I am frequent traveler all over Asia. I wanted to complain to the hotel GM but was not available both the times I asked the staff!! Breakfast - Service during breakfast was extremely slow and didnt really eat my usual breakfast for 2 days of my 5 days in this hotel. I usually like to have eggs for which there is a chef making eggs the way you want it, both times inspite of it being busy at 7am in the morning there is only a single chef to make eggs and his speed of making eggs was the slowest I have ever seen world over, even with 3-4 people ahead of me i couldnt get my eggs for over 20 minutes which is really pathetic. Tea and Coffee by the time you get it its not hot anymore. Pancakes was not available they only make a few at a time and it vanishes so even my boy couldnt enjoy his favourite. Since we had tours booked we didnt have extra time for breakfast and this was a complete waste Dinner buffet: Tried the dinner buffet one night at 730PM, surprisingly there was no Indian bread, like Naan or Roti available to eat with the Indian dishes there, Asked several staff including the manager of the restaurant they said no bread, eat with Rice, they are telling me how I should eat indian food. I registered a complaint but got no feedback, would like to hear back from the Hotel management !!
Stayed 4 nights in Apr 2019