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United-21 Citymark - Gurgaon

4.0 star property
Gurugram hotel in Sector 12A with full-service spa and free valet parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for United-21 Citymark - Gurgaon

Lobby
Lobby sitting area
Premium bedding, minibar, individually decorated, individually furnished
Property grounds
Sauna, hot tub, aromatherapy, body wraps, body scrubs

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001
  • Galaxy Mall
    3 min drive
  • Google Signature Towers
    5 min drive
  • Unitech Cyber City
    5 min drive
  • Delhi (DEL-Indira Gandhi Intl.)
    19 min drive

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

About the area

Gurugram

United-21 Citymark - Gurgaon puts you in the centre of Gurugram, 2.2 km (1.3 mi) from Galaxy Mall and 2.9 km (1.8 mi) from Google Signature Towers. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at R3 can include massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. A meeting room and conference space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Sector 12A hotel, attractions include DLF Cyber City and Ambience Mall.

What's nearby

  • Google Signature Towers - 5 min drive - 3.1 km
  • Medanta - 6 min drive - 5.2 km
  • Fortis Memorial Research Institute - 7 min drive - 5.7 km
  • Artemis Hospital Gurgaon - 9 min drive - 6.8 km
  • DLF Cyber City - 9 min drive - 8.1 km

Getting around

  • Gurgaon Station - 5 min drive
  • MG Road Station - 5 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Bikanerwala - ‬10 min walk
  • ‪Salsa Salsa - ‬12 min walk
  • ‪Bernado's - ‬12 min walk
  • ‪Sardar Jalebi Wala - ‬6 min walk
  • ‪Vatika Food Palace - ‬9 min walk

About this property

United-21 Citymark - Gurgaon

Gurugram hotel in Sector 12A with full-service spa and free valet parking
United-21 Citymark - Gurgaon offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, a sauna, and spa services are also featured at the business-friendly United-21 Citymark - Gurgaon. Self parking and valet parking are free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Built in 2010
  • Deli
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • Bar or lounge
  • Dining venue
United-21 Citymark - Gurgaon offers 80 accommodations with minibars and free newspapers. This individually decorated and furnished accommodation includes single sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Gurugram hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa, R3. Services include body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Conference space
  • Meeting room

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Massage
  • Sauna
  • Spa tub

More

  • 1 building
  • 4 floors
  • Built in 2010

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-out

Check-out before noon

Special check-in instructions

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 500 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: INR 999

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: INR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

What is the cancellation policy at United-21 Citymark - Gurgaon?

United-21 Citymark - Gurgaon offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at United-21 Citymark - Gurgaon?

Yep, United-21 Citymark - Gurgaon has a free self car park and free valet parking.

Is there a spa on site at United-21 Citymark - Gurgaon?

Yep, R3 is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps and body scrubs.

Does United-21 Citymark - Gurgaon have a pool?

United-21 Citymark - Gurgaon has an outdoor pool.

What makes United-21 Citymark - Gurgaon a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at United-21 Citymark - Gurgaon.

Is there a free airport shuttle available at United-21 Citymark - Gurgaon?

No, United-21 Citymark - Gurgaon does not offer an airport shuttle service.

Is there a bar or restaurant at United-21 Citymark - Gurgaon?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at United-21 Citymark - Gurgaon?

Check-out time is noon.

Are pets allowed at United-21 Citymark - Gurgaon?

No, pets are not allowed.

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews" "
Rating 8 - Good. 17 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Skip the Beating
Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit, India

Disliked: Room comfort
Hotel location is awful
Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious quiet room and fantastic service
when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!Will stay again next year.
It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic hotel
The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts hospitality to shame.
Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verg good Hotel
Short stay at this hotel, Would recommend it.

10/10 Excellent

Jack Bhatia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.

10/10 Excellent

Jack Bhatia, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,excellent service.
Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort
Needs slight attention
Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved 4* hotel
We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.

8/10 Good

sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Olathe, KS, USA

Liked: Cleanliness, staff & service, room comfort
Nice hotel but food was expensive
Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.