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Grand Hotel Haikou (Managed by Accor)

4.5 star property
Elegant beach hotel and outdoor pool

Photo gallery for Grand Hotel Haikou (Managed by Accor)

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool loungers
Balcony view
Exterior
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Spa
  • Breakfast available
  • Room service
The current price is NZ$166
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
256 Binhai Road, Xiuying District, Haikou, Hainan, 570311
  • Hainan International Convention and Exhibition Center
    ‪2 min drive‬
  • Holiday Beach
    ‪4 min drive‬
  • Hainan West Coast Golf Course
    ‪6 min drive‬
  • Haikou (HAK-Meilan Intl.)
    ‪44 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

Deluxe Room, 2 Single Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

Superior Suite, 1 King Bed, Ocean View

Superior Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Garden view

Superior Room, 1 King Bed

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Eco-friendly toiletries
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior 2-bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Elegant Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for 180° Panoramic Double Bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

180° Panoramic Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea-view Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Sea-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Elegant Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite

  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Family Friendly Queen Room - Sea-View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Friendly Queen Room - Sea-View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Sea-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Friendly 2 Bed Room - Sea-View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Friendly 2 Bed Room - Sea-View

  • Sleeps 2
  • 2 Single Beds

View all photos for 180° Panoramic Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

180° Panoramic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Elegant 2-bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Sea-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Sea-view Interconnecting Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Sea-view Interconnecting Room

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Similar properties

Sports facility

Hilton Haikou

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (111)
The price is NZ$169
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Hilton Haikou

About the area

Haikou

At Grand Hotel Haikou (Managed by Accor), you'll be connected to the convention centre and 3.2 km (2 mi) from Holiday Beach. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .The fine-dining restaurant, Shang Palace, serves Chinese cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, gym and outdoor tennis court. 26146 square feet (2429 square metres) of event facilities include 6611 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Xiuying hotel include Hainan West Coast Golf Course and Meishi Mayflower International Golf Club.

What's nearby

  • Hainan International Convention and Exhibition Center - 2 min drive
  • Holiday Beach - 4 min drive
  • Hainan West Coast Golf Course - 6 min drive
  • Meishi Mayflower International Golf Club - 7 min drive
  • Haikou Arcade Street - 17 min drive

Getting around

  • Haikou (HAK-Meilan Intl.) - 44 min drive

Restaurants

  • ‪珍妮酒吧鱼庄 - ‬4 min drive
  • ‪向红大酒店 - ‬6 min drive
  • ‪如意茶店 - ‬7 min drive
  • ‪一元小食 - ‬7 min drive
  • ‪江浙汇 - ‬4 min drive

About this property

Grand Hotel Haikou (Managed by Accor)

Elegant beach hotel and outdoor pool
Grand Hotel Haikou (Managed by Accor) offers its guests a full-service spa, hot springs, and an outdoor tennis court. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 6611 meeting rooms, and limo/town car service. Event space at this hotel measures 26146 square feet (2429 square metres) and includes a conference centre. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Grand Hotel Haikou (Managed by Accor). An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Haikou hotel is smoke free.

  • 320 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 26146 sq ft of conference space
  • 2429 sq. m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Grand Hotel Haikou (Managed by Accor) offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. A variety of treatment therapies are provided, including hydrotherapy. There are hot springs on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 150 to 150 for adults and CNY 90 to 150 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Kool
  • Shang Palace

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,611 meeting rooms
  • Conference centre (26,146 square foot of space)

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • Hot springs
  • Hydrotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Haikou (Managed by Accor)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 150 to 150 for adults and CNY 90 to 150 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Haikou Shangri-La
Shangri-La Haikou
Shangri-La Hotel Haikou
Shangri La Hotel Haikou
Shangri-La Hotel Haikou Hainan, China
Shangri La Haikou
Shangri La Hotel Haikou
Haikou Managed By Accor Haikou
Grand Hotel Haikou (Managed by Accor) Hotel
Grand Hotel Haikou (Managed by Accor) Haikou
Grand Hotel Haikou (soon to be Fairmont Haikou)
Grand Hotel Haikou (Managed by Accor) Hotel Haikou

Frequently asked questions

What is the cancellation policy at Grand Hotel Haikou (Managed by Accor)?

Grand Hotel Haikou (Managed by Accor) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel Haikou (Managed by Accor)?

As of 1 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Haikou (Managed by Accor) on 2 Mar 2025 start from NZ$165.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel Haikou (Managed by Accor)?

Yep, Grand Hotel Haikou (Managed by Accor) has a free self car park.

Are there any beaches close to Grand Hotel Haikou (Managed by Accor)?

The closest beach to Grand Hotel Haikou (Managed by Accor) is Holiday Beach (4.2 km).

Is there a spa on site at Grand Hotel Haikou (Managed by Accor)?

Yep, there is an onsite spa at Grand Hotel Haikou (Managed by Accor).

Does Grand Hotel Haikou (Managed by Accor) have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Grand Hotel Haikou (Managed by Accor)?

Grand Hotel Haikou (Managed by Accor) features a full-service spa, an outdoor pool and an indoor pool.

What makes Grand Hotel Haikou (Managed by Accor) a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Hotel Haikou (Managed by Accor).

Is Grand Hotel Haikou (Managed by Accor) family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Grand Hotel Haikou (Managed by Accor) is a hit with families.

Does Grand Hotel Haikou (Managed by Accor) serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hotel Haikou (Managed by Accor)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hotel Haikou (Managed by Accor)?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hotel Haikou (Managed by Accor)?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Haikou (Managed by Accor)?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Hotel Haikou (Managed by Accor)?

There is a golf course next to Grand Hotel Haikou (Managed by Accor).

Grand Hotel Haikou (Managed by Accor) Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 6 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Vienna

Stayed 4 nights in Jun 2024

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with sea views
The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.
Stayed 1 night in Jun 2020

8/10 Good

Qiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning hotel but service is lacking
Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

IN SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Kheng Hiang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property next to the beach
Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.
Stayed 6 nights in Feb 2019

8/10 Good

James, Harbin, CN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the class of Shangri-La you would expect
Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.
Stayed 1 night in Jan 2019

8/10 Good

Eric, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.
Stayed 1 night in Aug 2018

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but too far from old town.
Really great stay. Beautiful surrounding, great staff. Nice view.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
NIce Hotel But Too Far from CBD
Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred. Wifi not functioning steady and well.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Friendly and high professional service. highly recommended.

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CW, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Experience
I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean comfortable
Clean and comfotable room Good service, nice view But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent beach resort in Haikou
Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects. Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area. Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled. Like many of the large resort hotels in the area, the place felt almost too empty. Breakfast was not as good as other hotels in the area, from an American point of view.

6/10 Okay

Man

Liked: Cleanliness, staff & service, room comfort
nice hotel with private beach and huge property. S
Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

6/10 Okay

Kim, Utrecht

Liked: Cleanliness, property conditions & facilities, room comfort
Average stat
English skills need improvement