Hakone Airu

4.0 star property
Ryokan with free valet parking, in the vicinity of Odawara Castle
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Front of property
Extra beds
Daily cooked-to-order breakfast for a fee
Hot springs

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is NZ$809
includes taxes & fees
7 Nov - 8 Nov

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tamadare Falls
    8 min walk
  • Gyokuren Shrine
    9 min walk
  • Tenzan Onsen
    18 min walk
  • Atsugi Air Base (NJA)
    51 min drive

Room options

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Free extra futon mattress
Private bathroom
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

Similar properties

About the area

Hakone

Hakone Airu puts you in the centre of Hakone, 5.9 km (3.6 mi) from Odawara Castle and 8.8 km (5.4 mi) from Hakone Open Air Museum. Highlights at this ryokan include in-room free WiFi, furnished balconies and LCD TVs. .A day of pampering can include massages and aromatherapy. The diner, private dining, serves Japanese cuisine and is open for breakfast and dinner. At the ryokan's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:30 AM and 8:30 AM. There's also free valet parking, along with the convenience of an area shuttle. .Places within a 15-minute drive of this 4-property class Yumoto ryokan include Hakone Gora Park and Hakone Kowakien Yunessun.

What's nearby

  • Tenzan Onsen - 18 min walk
  • Hakone Open Air Museum - 12 min drive
  • Hakone Gora Park - 12 min drive
  • Hakone Kowakien Yunessun - 13 min drive
  • Lake Ashi - 20 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Tokyo (HND-Haneda) - 72 min drive

Restaurants

  • ‪山そば - ‬9 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬7 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪ステーキハウス吉池 - ‬4 min walk

About this property

Hakone Airu

Ryokan with free valet parking, in the vicinity of Odawara Castle
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Is parking available at Hakone Airu?

Yep, Hakone Airu has a free self car park, free valet parking and free extended parking.

How much does it cost to stay at Hakone Airu?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hakone Airu on 7 Nov 2024 start from NZ$808.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hakone Airu?

The closest beach to Hakone Airu is Atami Sun Beach (14.7 km).

Is there a spa on site at Hakone Airu?

There's no onsite spa, but this property does offer services like massages.

What makes Hakone Airu a romantic place to stay?

Couples dining and a lounge bar, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Hakone Airu.

Is Hakone Airu family-friendly?

You bet! With amenities such as children's meals, as well as highchairs and baby baths in the guestrooms, it's no surprise that Hakone Airu is a hit with families.

Are there hot tubs in the rooms at Hakone Airu?

No, but there are spring water baths in the guestrooms.

Does Hakone Airu serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 7:30 AM to 8:30 AM.

Is there a free airport shuttle available at Hakone Airu?

No, Hakone Airu does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Airu?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hakone Airu?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hakone Airu?

No, pets are not allowed.

Hakone Airu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 326 out of 480 reviews" "
Rating 8 - Good. 98 out of 480 reviews" "
Rating 6 - Okay. 33 out of 480 reviews" "
Rating 4 - Poor. 14 out of 480 reviews" "
Rating 2 - Terrible. 9 out of 480 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BANG PHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hakone Airu, the service was quick and polite, and the rooms were great. They also gave a lot of food for dinner and breakfast. the ryokan itself was quiet, clean, and we'll maintained. I would recommend this place to anyone. The only thing I would say could use improvement is that the wifi is very weak.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing hotel!
Stayed 2 nights in Jul 2024

6/10 Okay

Mariana, San Pedro Garza Garcia

Travelled with partner
Liked: Cleanliness, staff & service
El hotel no es un hotel que valga ese precio. Está descuidado. Muy mala comida y bebidas. Check out a las 10:00. Las personas fueron amables pero muy difícil de comunicarnos en inglés. No lo recomendaría para nada.
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful Ryokan in Hakone! When we first arrived, we were welcomed warmly by the employees. It is a very traditional Ryokan with Indonesian-inspired decor. We had to leave our shoes at the front of the hotel and didn't receive them back until we left the hotel. Check in was quick and seamless, and we were welcomed with a complimentary drink. The room is spectacular. Large room with a balcony that hosts a private onsen/hot pool. Amenities were plentiful but we wished they had a smart TV with streaming services available. The beds were mats on the floor that the staff help set up while we were at dinner. They were very comfortable with big comfy comforters. Dinner was delicious. We received the King Crab dinner but it was coursed out with other appetizers and dessert. They also offer complimentary Western or Japanese breakfast but we skipped out on that. All in all, great experience and would love to stay longer for our next stay!
Stayed 1 night in Jul 2024

8/10 Good

Cheong, St-Laurent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was unique and staffs were very kind. I wish they have the transportation service.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our two-night stay here. It was the perfect way to end a 2-week Japan trip. We stayed on the 4th floor with a family of 4 (10- and 11-year-old children). Staff were so friendly. We loved our private balcony onsen, and there was a wonderful range of skincare products in our room for our use. Loved the private dining room (kids appreciated having a kids' menu option) and they'll accommodate food needs (e.g., I don't eat meat or raw fish and they gladly made substitutions). Kids loved their in-room massages. Easy 10-min walk to the train station, and while there is a (short) steep hill it really was quite walkable (for us, even with a suitcase). Would absolutely recommend this place to friends/family and would stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

JULIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Linh, Renton

Stayed 1 night in Jun 2024

8/10 Good

Nina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This morning we were supposed to take the taxi to the train station and the hotel said they had reserved two taxi for us. But the hotel told us both taxis couldn’t come right before we had to leave, we had to walk to the station in the rain. We almost miss the train.
Stayed 1 night in Jun 2024

10/10 Excellent

paul

Stayed 1 night in Jun 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private onsen was incredible experience, the staff was tentative and catered to yours needs.
Stayed 1 night in Jun 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Stacie

Stayed 1 night in Jun 2024

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attentive staff who spoke rather good English. Food was not quite to our tastes, but the experience was great.
Stayed 1 night in Jun 2024

8/10 Good

Luya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location. Convenient location and friendly staff
Stayed 2 nights in Jun 2024

4/10 Poor

Chai Seng

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely not Japanese Ryokan standard
This property is dated and the room is small. Quality of foods for breakfast and dinner were below average and does not represent typical Rykan standard. I was misled by social media recommendation and the experience was really bad.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Hakone
Amazing experience & excellent service from friendly staff. Would have liked a bit more choices in the food menu selection. This has been a very pleasant stay. Thank-you for your excellent service!
Stayed 2 nights in Jun 2024

10/10 Excellent

Avram-Chaim

Stayed 2 nights in Jun 2024

8/10 Good

Kyle

Stayed 1 night in Jun 2024

10/10 Excellent

Akash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and the private onsen was the cherry on the cake. Be sure to take advantage of the massage that is offered (additional $) but it had me snoring and in a very relaxed state of mind. The Kaiseki dinner was flawless too. This was a perfect break in the middle of our trip to rest our weary limbs.
Stayed 1 night in May 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Amazing experience with the staff, perfect private onsen!
Stayed 1 night in May 2024

10/10 Excellent

Sanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in November 2023 in a room on the 4th floor. Right from the get go, the staff were attentive, bringing a refreshing welcome drink ahead of checking us into the room. The room was lovely, with the tatami floors and beautifully decorated screen. The star of the show was the private onsen on the terrace overlooking the mountains. We would definitely recommend the 4th floor for the views, it was spectacular! The food was also delicious, with the kaiseki course for dinner in a private room, more and more food kept coming out and the variety of different japanese dishes was great to learn about traditional foods. Breakfast was also lovely, with the option to go with either a japanese or western style meal, again served in the private room. We found out stay here relaxing and rejuvenating and have already booked a return trip in 2025!
Stayed 1 night in Nov 2023

10/10 Excellent

Mei Ying Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Very comfortable stay, clean, tidy and relaxing.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay in Hakone
Our stay in your hotel was outstanding! We enjoyed everything very much and had a great time in Hakone. The staff was extremely friendly, the room was perfect and the food was great. So, we can recommend Hakone Airu very highly.
Stayed 2 nights in May 2024