See all properties
Save

Hakone Gora KARAKU

4.5 star property
Luxury hotel with free breakfast and spa services

Photo gallery for Hakone Gora KARAKU

Public bath
Lobby
Lounge
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Air conditioning

Explore the area

Map
1300-8 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪6 min walk‬
  • Hakone Open Air Museum
    ‪14 min walk‬
  • Hakone Kowakien Yunessun
    ‪4 min drive‬

Room options

View all photos for Dinner at 5pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Free extra futon mattress
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 5pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 5pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 5pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Breakfast Included, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 5pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 8pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Breakfast Included, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

In-room safe, free WiFi, bed sheets

Breakfast Included, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath,NonSmoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 5pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 5pm, East Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Dinner at 8pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing Upper Floor - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

BF Included, West Wing Upper Floor- Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 8pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

In-room safe, free WiFi, bed sheets

Breakfast Included, East Wing Upper Floor - Deluxe Western Style Room with Open-air bath,Non-Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Breakfast Included, West Wing- Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Dinner at 8pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, East Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

BF Included, West Wing Upper Floor - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Breakfast Included, West Wing - Deluxe Western Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Dinner at 8pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

In-room safe, free WiFi, bed sheets

Dinner at 8pm, West Wing - Deluxe Japanese Style Room with Open-air bath, Non Smoking

Highlights

Air conditioning
LCD TV
Rainfall showerhead
Spring-water bath
Private bathroom
Bathrobes
Separate bath and shower
Toilet with electronic bidet
  • 56 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

About the area

Hakone

A luxury stay in Hakone awaits you at Hakone Gora KARAKU. Within just a 15-minute stroll, you'll find popular places like Hakone Gora Park and Hakone Open Air Museum. Highlights at this hotel include free daily breakfast, a restaurant and free self-parking. .The restaurant, メインダイニング「六つ喜」, serves Japanese cuisine and is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and spa services. Each morning free Japanese breakfast is offered between 7:30 AM and 9:30 AM. .Attractions within a 10-minute drive of this 4.5-property class Gora hotel include Hakone Kowakien Yunessun and Ōwakudani.

What's nearby

  • Hakone Gora Park - 6 min walk - 0.6 km
  • Hakone Open Air Museum - 14 min walk - 1.2 km
  • Hakone Kowakien Yunessun - 4 min drive - 2.9 km
  • Ōwakudani - 5 min drive - 3.1 km
  • Hakone Ropeway - 9 min drive - 6.3 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 4 min walk
  • Tokyo (HND-Haneda) - 101 min drive

Restaurants

  • ‪COFFEE CAMP - ‬4 min walk
  • ‪やまひこ鮨 - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬8 min walk
  • ‪ラウンジ花影 - ‬10 min walk
  • ‪箱根飲茶楼 - ‬14 min walk

About this property

Hakone Gora KARAKU

Luxury hotel with free breakfast and spa services
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Gora KARAKU. Free self parking is available.

This 4.5-star Hakone hotel is smoke free.

  • 70 guestrooms or units
  • Breakfast available (free)
  • Charging station for electric cars
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Lift
  • No smoking on site
  • Dining venue
Hakone Gora KARAKU offers 70 accommodations with a safe and complimentary bottles of water. 50-inch LCD televisions come with digital channels and Netflix.

Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, spring water baths, bathrobes and slippers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Private bath/onsen services include an indoor private bath (in communal space) and an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe).

Languages

English, Japanese

Similar properties

Hot springs

Hotel Indigo Hakone Gora by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 705 reviews
The price is NZ$765
includes taxes & fees
25 Apr - 26 Apr
Hotel Indigo Hakone Gora by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • メインダイニング「六つ喜」

Family friendly

  • Baby bath
  • Highchair

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Gora KARAKU Hotel
Hakone Gora KARAKU Hakone
Hakone Gora KARAKU Hotel Hakone

Frequently asked questions

What is the cancellation policy at Hakone Gora KARAKU?

Hakone Gora KARAKU offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hakone Gora KARAKU?

Yep, Hakone Gora KARAKU has a free self car park.

Are there any beaches close to Hakone Gora KARAKU?

The closest beach to Hakone Gora KARAKU is Atami Sun Beach (17.1 km).

Is there a spa on site at Hakone Gora KARAKU?

There's no onsite spa, but this property does offer spa services.

Is Hakone Gora KARAKU family-friendly?

You bet! With amenities such as highchairs and baby baths in the guestrooms, it's no surprise that Hakone Gora KARAKU is a hit with families.

Are there hot tubs in the rooms at Hakone Gora KARAKU?

No, but there are spring water baths in the guestrooms.

Does Hakone Gora KARAKU serve breakfast?

Sure does, complimentary Japanese breakfast is served daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Hakone Gora KARAKU?

No, Hakone Gora KARAKU does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Gora KARAKU?

Yep, you can grab a meal at Hakone Gora KARAKU's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Hakone Gora KARAKU?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hakone Gora KARAKU?

No, pets are not allowed.

Hakone Gora KARAKU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 122 reviews
Rating 8 - Good. 9 out of 122 reviews
Rating 6 - Okay. 9 out of 122 reviews
Rating 4 - Poor. 2 out of 122 reviews
Rating 2 - Terrible. 2 out of 122 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The hotel grounds and facilities were immaculate. The room was gorgeous and the view fantastic. The lounge was quiet and comfortable. But it was the staff that made this the best stay ever. They were professional, courteous, and super attentive to every detail. The highlight of our Japan trip
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy, Skillman

Stayed 2 nights in Nov 2024

4/10 Poor

Haofu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Kaiseki dinner was probably one of the worst meals we've had in Japan. I got food poisoning and threw up several times after. If you read reviews carefully, I'm not alone unfortunately. Hotel is relatively new and centrally located, rooms are nice but a big reason to go to a hotel like this is the food which was very disappointing. There are many better options, especially at this price point.
Stayed 1 night in Nov 2024

10/10 Excellent

Jooyeon

Stayed 1 night in Nov 2024

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe and elegant!! 10/10
My husband and I booked 2 nights here as apart of our Japan honeymoon. Only bad part was we didn’t want to leave!! The property, the amenities, the staff, everything was exceptional. The private onsen on our balcony had a beautiful view of the mountains, yet so much privacy. We were able to dine in a private room for same of our meals, and that made it feel extra special. The food was innovative yet traditional Japanese, it was truly interesting and enjoyable. The guest lounge had amazing selections of beverages ranging from nespresso drinks to Japanese whiskeys, and fun little snacks! It rained the 2nd day we were there but honestly, it didn’t matter at all as we were able to truly enjoy the luxurious property and all it had to offer.
Stayed 2 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a memorable and wonderful time at Gora Karaku. The facilities are beautiful, the staff was kind and helpful, and the food was great. Odetta at the front desk was incredibly helpful and knowledgeable. She is great. There was a mistake with our dinner reservation on the second night, but Keishiro Ishihara fixed it, and some. He moved reservations around and got us the table we were promised, and then he had the perfect table reserved for us the next morning for breakfast. That was very thoughtful. Our most memorable experience was Keishiro Ishihara telling us how to get from the restaurant to the water feature and showing us to the elevator and bowing to us as the door closed. And when the door was open on the other floor, he was there waiting for us. He did the same elevator trick a few more times. He even met us in the lobby as we checked out and walked us to the street. And he waived to us until we got to the train station. This was such a kind gesture, and made our experience better and more memorable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gora is a great place to stay if you don’t have a car. The hotel is Ideally located near public transit. A short walk to the train station and cable car station with buses stopping out front and a taxi stand. The onsen is modern and has a good view. The staff is uniformly helpful and friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Audrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at this luxurious ryoken. Having the onsen in our room was amazing. It was worth the splurge. One consideration is they allow families which is great. However when we were relaxing in the tub we had a young family next to us, and were surprised to hear children’s loud chattering when quiet would have been preferred.
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A slice of heaven - amazing staff with unbeatable service delivery. Amazing food, fantastic spa. The only thing I would recommend is a later meal offering in the hotel - either room service or casual dining as it is very hard to get a meal in Gora after 7pm.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxury Japanese style hotel. Convenient location to access Hakone area via ropeway. Easy to get to with hotel shuttle from Odawara. We did half board. Food and breakfast was great and worth the experience. Wine/sake option are very good. Easier for us that eating was in the restaurant.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kohlett

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone is a unique stay in that you have your private onsen. The modern facilities coupled with the exceptional dinner and breakfast would be the reason I’d return again and again. Thank you!
Stayed 1 night in Oct 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible experience and service. We were all looking forward to this one night stay before our trip to Japan and it did not disappoint. The highlight was the private onsen on our balcony, we used it several times during our one day stay. Highly recommend this ryokan if you can book it
Stayed 1 night in Oct 2024

10/10 Excellent

Calvin Yue Hin, Markham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean atmosphere was amazing exactly what we needed to relax paired with the amazing food the only regret we had was not to stay longer.
Stayed 1 night in Sep 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was amazing. It was so clean and so beautiful. Best part was the private onsen. It was cloudy so we couldn’t see the mountain view. If I rebooked I would just get the cheapest view as the balcony view isn’t guaranteed.
Stayed 1 night in Sep 2024

10/10 Excellent

Yi Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

minyi

Stayed 1 night in Sep 2024

10/10 Excellent

DONNA, Los Altos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. Loved lounge. Property was quite complicated to get around. Food so so. However Teppenyaki was exceptional. Our chef was great. Sorry to have forgotten his name.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience I’ve ever had at a resort or hotel. The facilities are in immaculate condition. The staff was very friendly and helpful. The breakfast and dinners were world class. If I had known how wonderful our stay would be I would have booked several more nights. Im very grateful for a wonderful stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tan Nee

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, great food and friendly staff. The room is very clean!
Stayed 1 night in Aug 2024

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect. Accommodations, spa, facilities and food were all amazing.
Stayed 2 nights in Jul 2024