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Hakone Suishoen

3.5 star property
Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Suishoen

Public bath
Luxury Suite Twin | Bathroom
Front of property - evening/night
Stylish Suite Twin
Precious Suite Twin | Deep soaking bathtub

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
The price is NZ$1,274
includes taxes & fees
4 Dec - 5 Dec

Explore the area

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Okada Museum of Art
    3 min walk
  • Hakone Kowakien Yunessun
    7 min walk
  • Chisuji Falls
    11 min walk
  • Atsugi Air Base (NJA)
    97 min drive

Room options

View all photos for Stylish Suite Twin

Stylish Suite Twin

Stylish Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Precious Suite King Double

Precious Suite King Double

Precious Suite King Double

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Twin

Comfort Twin

Comfort Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Luxury Suite Twin

Luxury Suite Twin | Living area

Luxury Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Precious Suite Twin

Precious Suite Twin

Precious Suite Twin

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

Highlights

Private hot tub
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Private bathroom
Deep-soaking bath
  • Sleeps 4
  • 1 Double Bed

Similar properties

Rooftop terrace

Hakone Gora KARAKU

Breakfast included
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (102)
The price is NZ$1,118
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hakone Gora KARAKU

About the area

Hakone

At Hakone Suishoen you'll be within just a 15-minute stroll of popular places like Hakone Kowakien Yunessun and Hakone Open Air Museum. Highlights at this hotel include a full-service spa, a restaurant and free daily breakfast. .A day of pampering can include facials and aromatherapy along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas and a sauna. Free full breakfast is available daily between 8:00 AM and 10:00 AM. There's also free self parking, along with the convenience of train drop-off service. .Attractions within a 10-minute drive of this 3.5-property class Kowakudani hotel include Lake Ashi and Hakone Gora Park.

What's nearby

  • Hakone Kowakien Yunessun - 7 min walk - 0.6 km
  • Hakone Open Air Museum - 12 min walk - 1.1 km
  • Hakone Gora Park - 17 min walk - 1.5 km
  • Ōwakudani - 8 min drive - 6.6 km
  • Lake Ashi - 9 min drive - 8.4 km

Getting around

  • Kowakidani Station - 12 min walk
  • Hakone Gora Station - 18 min walk
  • Tokyo (HND-Haneda) - 101 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬18 min walk
  • ‪手打ちそば金春 - ‬9 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根飲茶楼 - ‬11 min walk

About this property

Hakone Suishoen

Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun
Hakone Suishoen offers its guests a full-service spa, hot springs, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Hakone Suishoen also features a terrace, a garden, and concierge services. Self parking is free.

This 3.5-star Hakone hotel is smoke free.

  • 23 guestrooms or units
  • Full breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hakone Suishoen offers 23 accommodations with Hot tubs and a safe. This Hakone hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and minibars. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The on-site spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station drop-off shuttle
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

What is the cancellation policy at Hakone Suishoen?

Hakone Suishoen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hakone Suishoen?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hakone Suishoen on 4 Dec 2024 start from NZ$1,273.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hakone Suishoen?

Yep, Hakone Suishoen has a free self car park.

Are there any beaches close to Hakone Suishoen?

The closest beach to Hakone Suishoen is Atami Sun Beach (16 km).

Is there a spa on site at Hakone Suishoen?

Yep, there is an onsite spa at Hakone Suishoen. You'll enjoy heaps of services like facials and body treatments.

What makes Hakone Suishoen a romantic place to stay?

A lounge bar, plus Hot tubs in the guestrooms, help set the scene for a romantic weekend at Hakone Suishoen.

Is Hakone Suishoen family-friendly?

You bet! With amenities such as free train station drop-off, as well as free infant beds in the guestrooms, it's no surprise that Hakone Suishoen is a hit with families.

Are there hot tubs in the rooms at Hakone Suishoen?

Yep, all rooms come with private hot tubs.

Does Hakone Suishoen serve breakfast?

Yeah, free full breakfast is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hakone Suishoen?

No, Hakone Suishoen does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Suishoen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hakone Suishoen?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hakone Suishoen?

No, only service animals are allowed.

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 76 out of 86 reviews" "
Rating 8 - Good. 6 out of 86 reviews" "
Rating 6 - Okay. 2 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Food sub par.
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Sanjuanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Gisela

Stayed 2 nights in Mar 2024

10/10 Excellent

MARI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most wonderful and authentic inn in japan...
it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Stayed 2 nights in Feb 2024

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Stayed 2 nights in May 2023

10/10 Excellent

Ike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay with clean spacious room, great food and nice private and public onsen baths
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Stayed 2 nights in Apr 2023

10/10 Excellent

Sarah Victoria, Grosse Pointe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an incredible stay at Hakone Suishoen. This was the highlight of our two week trip in Japan. I highly recommend staying here while in Hakone. From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt "Michelin star" worthy. We booked massages and the pricing was fair for the quality and duration. We highly recommend Hakone Suishoen and hope to be back one day!
Stayed 2 nights in Apr 2023

10/10 Excellent

Lorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Alexander Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy, excellent food
Stayed 2 nights in Apr 2023

10/10 Excellent

Margaret W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Suishoen is an outstanding ryokan and one of our favorite places in the world to stay. From the highly attentive staff to the gorgeous room (with it's own private onsen) and the unforgettable 8-course gourmet dinner in the beautiful restaurant, we could not have loved our time there more. We were very sorry to leave and hope to return one day.
Stayed 2 nights in Mar 2023

10/10 Excellent

Yimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Stayed 1 night in Mar 2023

6/10 Okay

Cynthia

Liked: Staff & service
No gym
Stayed 2 nights in Mar 2023

10/10 Excellent

Nena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have ever stayed. Amazing hotel set in beautiful mountains and gardens. Delicious food and impressive attention to detail including special soap, toothbrushes, slippers and food for our kids. It might be expensive but it is worth every penny.
Stayed 2 nights in Sep 2019

4/10 Poor

Pearl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel. -1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed. -1 star because we ask for ice deliver to our room at lobby and ice never came. -1 start for my hair oil disappear after room cleaning.
Stayed 2 nights in Aug 2024