6/10 Okay
Verified traveller
Travelled with family
29 Jun 2024
Liked: Cleanliness
We were so disappointed with staying at the Marriott courtyard. The location was great but forget about friendly reception staff unless you happen to see Daniel. We noticed how so many guests arrived and not even a “Welcome” or on our check out “ Hope you enjoyed your stay”. I guess those days no longer exist? Everyone’s entry keys supposedly were demagnetized on the morning we were checking out. We were locked out of our room & couldn’t get in to get our luggage. We asked why the guests were not informed. Honestly I don’t think I will bother to stay with the courtyards again. I stayed in Baddeck at a lovely inn & you should see the toiletries given. The welcome greeting, and this is a small family spot compared to a large family spot!! Every morning we were blasted out of our sleep by the jackhammer outside our window. I know that’s not Marriott’s fault but show some compensation & friendliness!!! Very disappointing
Verified traveller
Stayed 3 nights in Jun 2024