6/10 Okay
Denise
15 Jul 2024
Disliked: Cleanliness
Not worth the cost
This property is indeed a hidden gem, great location, great view, however it is not worth the price they are charging. On arrival we were met by possibly the cleaner, he did not seem to know what he needed to tell us and had to call someone who then proceeded to talk to him for a considerable amount of time, when all we wanted to do was get to the room and rest after travelling. The room had remanence of the previous guests, including a soaking wet greasy sponge, hairs in the shower, full rubbish bin and luckily we did not get straight into the hot tub as about 3 hours after we arrived someone else came to say it had not yet been cleaned and she would come to do it later. I believe there was a private garden and sauna we could use but we were not told about this and no information in the room. Considering we had a hot tub we were only given two towels and on the second day we assumed these would be replenished but on returning from being out all day, nothing had been touched. We then received a WhatsApp message about 4pm asking when we wanted this to be done! Considerably late when they had all day to do this as we left at 7:30am. This place really does have the potential to be great but they need to get more organised, train their staff and consider the little things that make a big impact on a stay
Denise
Stayed 4 nights in Jul 2024