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Banyan Tree Hangzhou

5.0 star property
Lakefront Hangzhou hotel in Xihu with 3 restaurants

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Photo gallery for Banyan Tree Hangzhou

Miscellaneous
Property grounds
Exterior
Minibar, in-room safe, desk, laptop workspace
3 restaurants, breakfast served
Reviews
8.8

Excellent

Popular amenities

  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
  • Gym
    GymGym

Explore the area

Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Popular LocationXixi Wetland Park1 min walk
  • Popular LocationLingyin Temple7 min drive
  • Popular LocationZhejiang University Yuquan Campus9 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)54 min drive

Room options

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Premier Water Terrace Suite, 1 King Bed, Terrace | Living area

Premier Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Water Terrace Suite, 1 King Bed, Terrace

Water Terrace Suite, 1 King Bed, Terrace

Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 120 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 180 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 180 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior
Four Seasons Hotel Hangzhou at West Lake
Pool
Spa
Parking included
Free WiFi
4.9 out of 5, Exceptional, (167)
The price is NZ$1,150
for 1 night
includes taxes & fees
15 Jul - 16 Jul
Four Seasons Hotel Hangzhou at West Lake

About the area

Hangzhou

A luxury stay in Hangzhou awaits you at Banyan Tree Hangzhou. Within steps you'll find Xixi Wetland Park and National Wetland Museum of China within a short 5-minute stroll. Highlights at this boutique hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include hot stone massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Baiyun Chinese Restaurant, is open for brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the marina, 24-hour gym, outdoor tennis court and Hot tub. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 5-property class Xihu hotel, you'll find West Lake.

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 7 min drive
  • Hangzhou Botanical Garden - 8 min drive
  • West Lake - 9 min drive
  • Zhejiang University Yuquan Campus - 9 min drive

Getting around

  • Dongyue Station - 14 min walk
  • West Railway Station - 29 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 54 min drive

Restaurants

  • ‪太古餐厅 - ‬17 min walk
  • ‪钛晶乐坊ktv - ‬15 min walk
  • ‪吾岛融合餐厅 - ‬15 min walk
  • ‪Jamaica Coffee Shop - ‬17 min walk
  • ‪西溪天堂 - ‬3 min drive

About this property

Banyan Tree Hangzhou

Lakefront Hangzhou hotel in Xihu with 3 restaurants
Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. An indoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 72 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Built in 2009
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. LCD televisions come with digital channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Baiyun Chinese Restaurant
  • Lobby Bar
  • Tea House
  • Water Light Court

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna
  • Spa tub

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Marina
  • On a lake
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Contactless check-out is available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Banyan Tree Hangzhou?

Banyan Tree Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Banyan Tree Hangzhou?

Yep, Banyan Tree Hangzhou has a free self car park.

Is there a spa on site at Banyan Tree Hangzhou?

Yep, there is an onsite spa at Banyan Tree Hangzhou. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Banyan Tree Hangzhou have a pool?

Banyan Tree Hangzhou has an indoor pool.

What luxury perks are available at Banyan Tree Hangzhou?

Banyan Tree Hangzhou features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with 24-hour room service and dining areas.

What makes Banyan Tree Hangzhou a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Banyan Tree Hangzhou.

Is Banyan Tree Hangzhou family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Banyan Tree Hangzhou is a hit with families.

Is there a free airport shuttle available at Banyan Tree Hangzhou?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Banyan Tree Hangzhou?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Banyan Tree Hangzhou?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Hangzhou?

No, pets are not allowed.

Banyan Tree Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 5 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

PD, Shanghai, China

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
享受假期
好乾淨，人少，服務好
Stayed 3 nights in Nov 2018

8/10 Good

PK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Environment
The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018

8/10 Good

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018

4/10 Poor

Ernest, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing service
The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017

8/10 Good

C, Shanghai

Liked: Cleanliness, staff & service, room comfort
Great weekend away
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.

6/10 Okay

Mark H

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special kind of resort
Very relaxing and enjoyable especially those who enjoy isolation from busy city life.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in beautiful natural setting
The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony.

8/10 Good

Michelle , Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our rooms were awesome. Wish we had been there lon
Beautiful place; a little out of the way, and seemed a little desolate but we were there with family and the rooms were beyond amazing. A little pricey, but amazing.

6/10 Okay

Anna, Hong Kong

Not the Banyan Tree I know of...
If you're expecting a stay here like any other Banyan Tree you've been to, ie serenity, sanctuary etc, you'll probably be disappointed at the Hangzhou property. 1) we were astonished to see a lobby with more than 30 guests hanging around (they didn't seem to be checking out or in but we're just there to sight see); not to mention a clown who was doing balloon twisting seemingly to entertain the crowd. 2) we arrived at 3pm yet the room wasn't ready until 4pm. 3) the guy who escorted us to the room didn't bother to introduce the room at all 4) the concierge was very helpful to help us arrange our itinerary, although he didn't call or leave us message about whether the bookings were confirmed until we sought him out the next day before departure 5) turn down service was done the 1st night but just to do our bed without cleaning up our used tea cups & plates; 2nd night no turndown service at all 6) food - really I must say it's substandard. 7) We were very unlucky to be staying there when there was a water gun party at the hotel, and throughout the whole day loud pop music appealed to teenagers were played nonstop, rocking the whole resort. In short, if you are not expecting to have a zen, quiet type of holiday in Hangzhou, you can consider Banyan Tree. Yet, for a much cheaper rate also within the wetland park area, why not just stay at Sheraton which is only throwing distance from BT?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April Fools Day can be awesome ...
We had a lovely 3 days. The resort ambiance is magical and the service is the best we have experienced--being seasoned travelers in Asia and Europe...

10/10 Excellent

AM, Palo Alto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .

10/10 Excellent

Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan tree never fails to impress. Service is impeccable and surrounding environment is very conducive for a getaway from the urban life.

10/10 Excellent

Catmaniac

Liked: Cleanliness, staff & service, room comfort
Impeccable Service, typical Banyan Tree standard
I could not flaw this hotel as everything was just perfect, from arrival to farewell. Room was spacious and comfortable, complimentary afternoon tea was great, premises well maintained and pretty. The only down side (not for us though) was the location as it was located in the west most side of Hangzhou near the Xixi Wetland. It didn't bother us coz this was not our first trip to Hangzhou and we wanted to visit the wetland this time. It was expensive in China standard.

10/10 Excellent

Patrick, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway Resort
Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

HSUAN JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古樸典雅，食的玩的都好
古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018