Conrad Hangzhou

5.0 star property
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Conrad Hangzhou

Exterior
Exterior
Bar (on property)
City view
View from room

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
The price is NZ$279
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
228 Xinye Road, Jianggan District, Hangzhou, 310016
  • MIXC Mall
    18 min walk
  • Hangzhou Grand Theatre
    1 min drive
  • Zhejiang University Huajiachi Campus
    3 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    28 min drive

Room options

King Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

King Deluxe Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Accessible Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

King Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
  • 281 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Conrad Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Queen Double Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Queen Double Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Queen Double Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

Executive King River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Executive Queen River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Queen Beds

Premium Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Twin Deluxe River View Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

Queen Double Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

King Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Twin Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Hangzhou

At Conrad Hangzhou, you'll be connected to a shopping centre and 4.9 km (3.1 mi) from Wushan Night Market. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to Conrad SPA can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and Hot tub. 17287 square feet (1606 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 5-property class Jianggan hotel include West Lake and Hangzhou China Silk Town.

What's nearby

  • Wushan Night Market - 5 min drive - 5.0 km
  • West Lake - 5 min drive - 5.6 km
  • Hangzhou China Silk Town - 7 min drive - 6.4 km
  • Broken Bridge - 7 min drive - 7.4 km
  • Hangzhou Tower Shopping Mall - 7 min drive - 7.6 km

Getting around

  • Hangzhou Station - 11 min drive
  • Jiangjin Road Station - 19 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 28 min drive

Restaurants

  • ‪芋贵人 - ‬10 min walk
  • ‪怡乡春竹 - ‬17 min walk
  • ‪仙踪林 - ‬2 min walk
  • ‪鼎泰丰 - ‬10 min walk
  • ‪大食代 - ‬10 min walk

About this property

Conrad Hangzhou

Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
Conrad Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 17287 square feet (1606 square metres) and includes a conference centre. A hot tub, spa services, and a terrace are also featured at the luxury Conrad Hangzhou. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 306 guestrooms or units
  • 3 dining venues
  • 17287 sq ft of conference space
  • 1606 sq. m of conference space
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Corner/local shop
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Conrad Hangzhou offers 306 accommodations with MP3 docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Cable televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, bidets and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Conrad SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 193.20 for adults and CNY 96.60 for children
  • 3 restaurants
  • A bar/lounge
  • Free manager's reception (select days)

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (17,287 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Conrad Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 419.76 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 193.2 for adults and from CNY 96.6 for children
  • Fee for in-room wireless Internet: CNY 40 (rates may vary)
  • Rollaway bed fee: CNY 419.76 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Conrad Hangzhou Hotel
Conrad Hangzhou Hotel
Conrad Hangzhou Hangzhou
Conrad Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Conrad Hangzhou?

Conrad Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Conrad Hangzhou?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Conrad Hangzhou on 22 Dec 2024 start from NZ$279.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Conrad Hangzhou?

Yep, Conrad Hangzhou has a free self car park. Onsite parking is limited.

Is there a spa on site at Conrad Hangzhou?

Yep, Conrad SPA is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Conrad Hangzhou have a pool?

Conrad Hangzhou has an indoor pool. The pool is open 24 hours.

What luxury perks are available at Conrad Hangzhou?

Conrad Hangzhou features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Conrad Hangzhou a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Conrad Hangzhou.

Is Conrad Hangzhou family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Conrad Hangzhou is a hit with families.

Are there hot tubs in the rooms at Conrad Hangzhou?

No, but there are Jetted bath in the guestrooms.

Does Conrad Hangzhou serve breakfast?

Yep, buffet brekkie is offered on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Conrad Hangzhou?

No, Conrad Hangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Conrad Hangzhou?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Conrad Hangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Conrad Hangzhou?

No, pets and service animals are not allowed.

Conrad Hangzhou Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 49 out of 58 reviews" "
Rating 8 - Good. 8 out of 58 reviews" "
Rating 6 - Okay. 0 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Zhen

Stayed 2 nights in Aug 2024

10/10 Excellent

susan valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and best lobby bar for quiet quality time
Stayed 2 nights in Jun 2024

10/10 Excellent

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with good breakfast. 10/10 would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Rena

Stayed 1 night in Mar 2024

10/10 Excellent

Jialan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
excellent room service, clean and warm welcome
Stayed 2 nights in Nov 2023

10/10 Excellent

Chuen Lai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location
Stayed 1 night in Oct 2023

10/10 Excellent

JimmyZhou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, large room with fantastic views, nice and friendly staff. Free vip service to take you to airport or train station. We really enjoy to stay there.
Stayed 3 nights in Dec 2019

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Thumbs Up!
World Travelers Visiting from SF. Conrad HZ experience is one of the BEST! Manager Stephan welcomed us, checked us in one of the best view room. All staffs are warm, welcoming & helpful. Short walk to number of malls for you will have wide selections for shopping & dinning and amazing light shows every Tues, Fri & Sat. I will definitely come back and recommend Conrad to all of my family & friends!
Stayed 5 nights in Nov 2019

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is new, easy access to subway and connected to Raffles City Mall.. Front desk check in staff friendly and professional... concierge helpful. Gym well equipped... indoor swimming pool looks great. However, you must bring your own swimming cap or buy one from them ... otherwise cannot use the pool... Never heard of such rules in other hotels. Point is this kind of information not published by the hotel in their website. Also , shocked to find that upon entering bedroom, housekeeping did not replace free bottled water in the bathroom, which was partially consumed by previous guests. No writing paper nor envelope in their stationery file, even after I deliberately left file open for housekeeping to discover. Buffet breakfast offer a wide selection of western and local food but it is the same food every morning... one can get bored with same selection every morning. Apart from these teething problems, service attitude very good. Just need more awareness.... after it is a 5 star hotel....
Stayed 3 nights in Nov 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and location
⭐⭐⭐⭐⭐ Great hotel with good amenities, good view, and next to the Raffles City shopping mall. After a late mid-night movie and just walk 2mins back to hotel. * Shanghai Tang soap * TWG tea * Dragon Well tea * Coffee capsules
Stayed 2 nights in Sep 2019

10/10 Excellent

Pang Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
Overall experience was great. The hotel is brand new and the service was wonderful. The rooms were well appointed and the bed/lien was unparalleled. For a US business traveler, I had issues with the hotel’s internet and getting onto my VPN. This was the only hotel I experienced VPN issues at, but the hotel’s IT Director personally helped to address the problem. Jan, the General Manager is also very attentive and welcoming to his guests.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel clean n very nice view good stay for family
Stayed 2 nights in May 2019

8/10 Good

YINGZHI

Stayed 2 nights in May 2024

10/10 Excellent

JWan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Chun fun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

minsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

nifur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔 출장숙소로 다녀왔어요
깔끔하고 야경이좋은곳
Stayed 2 nights in Jan 2024

10/10 Excellent

Chung Hon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Shih Chih

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
溫馨
客房乾淨,服務人員觀查細微,以客為尊
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
非常好的一家,下次会再来
整个服务,硬件都是很好,行政套房的调酒更是好喝!
Stayed 1 night in Aug 2023

8/10 Good

choy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務非常好
有些工作人員會說粵語,他們提供的服務非常好。 所有員工見到您時保持微笑。
Stayed 3 nights in Jun 2023

10/10 Excellent

YUK KING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很近萬象城
Stayed 5 nights in Jun 2023