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Flyzoo Hotel - Alibaba

4.5 star property
Luxury hotel connected to a shopping centre in Gongshu with 3 restaurants

Photo gallery for Flyzoo Hotel - Alibaba

Hollywood Deluxe with Balcony
Restaurant
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Breakfast available
  • Laundry
The current price is NZ$137
includes taxes & fees
25 Feb - 26 Feb

Explore the area

Map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121
  • Hangzhou Opera
    ‪7 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪11 min walk‬
  • Zhejiang Museum of Natural History
    ‪11 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪38 min drive‬

Room options

View all photos for Hollywood Deluxe King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe King

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand King

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Grand King

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Deluxe Twin

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe Twin

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Hollywood Deluxe with Balcony

Hollywood Deluxe with Balcony | Terrace/patio

Hollywood Deluxe with Balcony

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Separate bath and shower
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Twin Room

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Hangzhou Haiwaihai Crown Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
5.0 out of 5, Exceptional, (7)
The price is NZ$145
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hangzhou Haiwaihai Crown Hotel

About the area

Hangzhou

You'll be connected to a shopping centre at Flyzoo Hotel - Alibaba, and within a 30-minute stroll of Wulin Square and West Lake. Highlights at this luxury hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Added amenities include a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4.5-property class Gongshu hotel include Zhejiang University Yuquan Campus and Xixi Wetland Park.

What's nearby

  • Hangzhou Tower Shopping Mall - 11 min walk
  • Wulin Square - 13 min walk
  • Broken Bridge - 3 min drive
  • West Lake - 3 min drive
  • Zhejiang University Yuquan Campus - 4 min drive

Getting around

  • Wulin Square Station - 7 min walk
  • East Railway Station - 16 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪映山会馆 - ‬1 min walk
  • ‪绿茶 - ‬1 min walk
  • ‪天目山庄 - ‬1 min walk
  • ‪杭州方辰纺织有限公司-业务部 - ‬1 min walk
  • ‪杭州采泰装饰监理有限公司 - ‬1 min walk

About this property

Flyzoo Hotel - Alibaba

Luxury hotel connected to a shopping centre in Gongshu with 3 restaurants
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the luxury Flyzoo Hotel - Alibaba. For a fee, parking is available.

This 4.5-star Hangzhou hotel is smoke free.

  • 289 guestrooms or units
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
Flyzoo Hotel - Alibaba offers 289 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 49 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 98 for adults and from CNY 49 for children
  • Self-parking fee: CNY 60 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Flyzoo Hotel - Alibaba?

Flyzoo Hotel - Alibaba offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Flyzoo Hotel - Alibaba?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Flyzoo Hotel - Alibaba on 25 Feb 2025 start from NZ$136.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Flyzoo Hotel - Alibaba?

Yep, Flyzoo Hotel - Alibaba has a self car park with in/out privileges for CNY 60 per night.

Does Flyzoo Hotel - Alibaba serve breakfast?

Yep, buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Flyzoo Hotel - Alibaba?

No, Flyzoo Hotel - Alibaba does not offer an airport shuttle service.

Is there a bar or restaurant at Flyzoo Hotel - Alibaba?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Flyzoo Hotel - Alibaba?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Flyzoo Hotel - Alibaba?

No, pets are not allowed.

Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews
Rating 8 - Good. 7 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shuou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting concept, but still experimental
If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond robotic. Great!
Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Takayuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is out in nowhere (false advertisement)
I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

wonjun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
주플라이 알리바바 인근 비즈니스
트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020

10/10 Excellent

Chao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020

10/10 Excellent

Walaipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019