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Kempinski Hotel Hangzhou

5.0 star property
Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants

Photo gallery for Kempinski Hotel Hangzhou

Lobby
Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Parking included
The current price is NZ$254
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
No. 66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Wulin Square
    ‪20 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪20 min drive‬
  • West Lake
    ‪25 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, River View (Executive Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • River view
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • City view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • River view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Deluxe Room, 1 King Bed (Executive King Room)

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds, City View (Deluxe Twin Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
  • City view
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Hangzhou

At Kempinski Hotel Hangzhou, you'll be connected to a shopping centre and 5.7 km (3.5 mi) from Hangzhou Tower Shopping Mall. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Kempinski The Spa can include deep-tissue massages, sports massages and detox wraps. The restaurant, Zi Chen, serves Chinese cuisine and is open for lunch and dinner. Morph Rooftop Bar is the hotel's own rooftop bar. Enjoy the indoor swimming pool, gym, sauna and pool loungers. 21528 square feet (2000 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 5-property class Gongshu hotel include Hangzhou Botanical Garden and Xixi Wetland Park.

What's nearby

  • Wulin Square - 20 min drive - 5.9 km
  • Hangzhou Tower Shopping Mall - 20 min drive - 5.8 km
  • West Lake - 25 min drive - 6.6 km
  • Broken Bridge - 25 min drive - 6.4 km
  • Lingyin Temple - 35 min drive - 10.1 km

Getting around

  • Xiangji Temple Station - 6 min walk
  • Hangzhou Railway Station (HZD) - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪汉舍小雅杭州会馆 - ‬8 min walk
  • ‪山葵家精致料理寿司吧 - ‬5 min walk
  • ‪星巴克 - ‬5 min walk
  • ‪紫樱花尚品料理 - ‬6 min walk
  • ‪香樟银湖墅 - ‬8 min walk

About this property

Kempinski Hotel Hangzhou

Luxury hotel connected to a shopping centre in Hangzhou with 3 restaurants
Kempinski Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square metres) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury Kempinski Hotel Hangzhou. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 326 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 21528 sq ft of conference space
  • 2000 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • No smoking on site
  • Coffee shop
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Kempinski The Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, German

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 164 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Berthold Delikatessen
  • Freida
  • Kitchen at K
  • Morph Rooftop Bar
  • Zi Chen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,528 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 164 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Kempinski Hotel Hangzhou?

Kempinski Hotel Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on 20 Apr 2025 start from NZ$254.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Hotel Hangzhou?

Yep, Kempinski Hotel Hangzhou has a free self car park.

Is there a spa on site at Kempinski Hotel Hangzhou?

Yep, Kempinski The Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Kempinski Hotel Hangzhou have a pool?

Kempinski Hotel Hangzhou has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Kempinski Hotel Hangzhou?

Kempinski Hotel Hangzhou features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Kempinski Hotel Hangzhou a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Kempinski Hotel Hangzhou.

Is Kempinski Hotel Hangzhou family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as children's slippers in the guestrooms, it's no surprise that Kempinski Hotel Hangzhou is a hit with families.

Does Kempinski Hotel Hangzhou serve breakfast?

Yeah, buffet brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Kempinski Hotel Hangzhou?

No, Kempinski Hotel Hangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Kempinski Hotel Hangzhou?

Yep, Kempinski Hotel Hangzhou has 3 restaurants.

What time are check-in & check-out at Kempinski Hotel Hangzhou?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Hotel Hangzhou?

No, pets are not allowed.

Kempinski Hotel Hangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ching Yieng

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Stayed 5 nights in Dec 2024

10/10 Excellent

LIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy business style hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Enkhzul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
Stayed 1 night in Nov 2024

8/10 Good

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hangzhou Kempinski Hotel Concierge Yann

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Stayed 2 nights in Nov 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Nice hotel near grand canal
Stayed 1 night in Oct 2024

10/10 Excellent

TING HUAN

Stayed 1 night in Apr 2024

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food, gym, pool are highlights here

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dahye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Carlos

Stayed 1 night in Jun 2024

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Yuk King

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort

Flinke ansatte, nydelig rom

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Feedback

第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019