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Family Transit Hotel

3.5 star property
Family-friendly hotel connected to a shopping centre in Hanoi with 2 restaurants

Photo gallery for Family Transit Hotel

Premium bedding, memory-foam beds, minibar, individually decorated
Point of interest
Point of interest
Terrace/patio
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Melinh Plaza
    ‪4 min drive‬
  • Thanh Chuong Viet Palace
    ‪12 min drive‬
  • Hanoi Old Town Night Market
    ‪23 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Quadruple Room, 2 Queen Beds

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Quadruple Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Fan
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Fan
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Fan
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Fan
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

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About the area

Hanoi

At Family Transit Hotel, you'll be connected to a shopping centre and 3.9 km (2.4 mi) from Melinh Plaza. Highlights at this family-friendly hotel include 2 restaurants, 2 coffee shops/cafes and free self-parking. .The family restaurant, Local Food Restaurant, serves Vietnamese cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to scooter/moped rentals and a playground. A meeting room and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free parking nearby, along with the convenience of a free bus station shuttle. .Sights within a 20-minute drive of this 3.5-property class Soc Son hotel include Thanh Chuong Viet Palace and Museum of Ethnology.

What's nearby

  • Melinh Plaza - 4 min drive
  • Thanh Chuong Viet Palace - 12 min drive
  • West Lake - 17 min drive
  • Hoan Kiem Lake - 23 min drive
  • Hanoi Old Town Night Market - 23 min drive

Getting around

  • Ga Thạch Loi Station - 13 min drive
  • Ga Phuc Yen Station - 14 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 7 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Phở Cồ - ‬2 min drive
  • ‪Star Cafe - ‬6 min drive
  • ‪Two Tigers - ‬16 min walk
  • ‪Memos Fastfood&Drinks - ‬4 min drive

About this property

Family Transit Hotel

Family-friendly hotel connected to a shopping centre in Hanoi with 2 restaurants
There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Family Transit Hotel. An airport shuttle (available 24 hours), a theme park shuttle and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Family Transit Hotel was completed in March 2020.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 25 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 2018
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Locker space
  • Bar or lounge
  • 1 conference room
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary slippers. This individually decorated and furnished accommodation includes desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 1 metre
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 100000 per vehicle
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and cash. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Family Transit Hotel?

Family Transit Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Family Transit Hotel?

Yep, Family Transit Hotel has a free self car park.

What makes Family Transit Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Family Transit Hotel.

Is Family Transit Hotel family-friendly?

You bet! With amenities such as children's meals, babysitting services and a playground, it's no surprise that Family Transit Hotel is a hit with families.

Is there a free airport shuttle available at Family Transit Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Family Transit Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Family Transit Hotel?

Check-in begins at noon. Check-out time is 11:30 AM.

Family Transit Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 181 reviews
Rating 8 - Good. 71 out of 181 reviews
Rating 6 - Okay. 29 out of 181 reviews
Rating 4 - Poor. 11 out of 181 reviews
Rating 2 - Terrible. 8 out of 181 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Baron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

TeddieJo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuine Vietnamese warmth
A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Lina Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and efficient
Good place to stay, close to the airport
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Ok for a night's stay
My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

6/10 Okay

ALE

Travelled with group
Liked: Cleanliness, amenities
If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly priced at $12. Not a lot more to say. Much better than most hostels, quick nap before flight.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not easy to locate. Figure all that out b4 you land. Staff very helpful with next day transportation. Breakfast was good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
It was very close to airport, and had cabinet that locked. The bathroom had a shower but there was no real room to use it. The bed was quite hard. At check in there was no one there that spoke English which made it quite hard. There is no real places to get food near it, you have to walk to the main road to get any type of food and we got food poisoning from the cafe that we ate at.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
for 1 night and this price good
for the price it's OK, don't expect anything more, then u paid for. the rug in the shower was real old and dirty, towels and bed were clean. super friendly manager and the food was also good. we missed breakfast, but the ordered food at night was really good. close to the airport, u can walk to the international departure in like 15-20min, national I would take a taxi.
Stayed 1 night in Mar 2019

6/10 Okay

B G

Night sleep for conveinience only
Airport stop over - Clean and tidy no frills.
Stayed 1 night in Mar 2019

10/10 Excellent

TS, kuala lumpur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is very helpful!
Stayed 1 night in Dec 2018

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were SO accommodating and friendly, they took the extra step to make us feel welcomed and comfortable in Vietnam. Great choice for breakfast items in the morning, and clean, comfortable rooms!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff. Airport location was vood for our logisticts
Stayed 1 night in Jan 2019

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good. Clean, tidy, functional, proper. Polite staff who speaks english well. My room has a view to the airport some distance away. They waited at the airport and picked us up.
Stayed 1 night in Jan 2019

2/10 Terrible

Bronwyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep scrolling....
I would advise against staying here. It’s a whole load of nasty. There’s plenty of other places to choose from so check them first.
Stayed 1 night in Oct 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very nice and friendly
Stayed 1 night in Nov 2018