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Gem Premier Hotel & Spa

3.5 star property
Family-friendly ski hotel steps away from St. Joseph's Cathedral of Hanoi

Photo gallery for Gem Premier Hotel & Spa

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View
Family Room, Non Smoking
Presidential Suite with Balcony, 1 King bed, Church View
Classic Room, 1 Double or 2 Single Beds | Room amenity
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210
  • St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Hang Gai Street
    ‪5 min walk‬
  • Hoa Lo Prison Museum
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Gallery Suite, 1 Queen Bed, Balcony, City View

Gallery Suite, 1 Queen Bed, Balcony, City View

Gallery Suite, 1 Queen Bed, Balcony, City View

Highlights

Balcony
Outdoor play area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double or 2 Single Beds

Classic Room, 1 Double or 2 Single Beds

Classic Room, 1 Double or 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double or Twin Room

Premium Double or Twin Room

Premium Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Renovated in 2016
Separate bedroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Family Room, Non Smoking

Family Room, Non Smoking

Family Room, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
LED TV
Pillow menu
Separate bedroom
Sofa bed
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Free cots/infant beds
LED TV
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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  • Parking included
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4.7 out of 5, Exceptional, (507)
The price is NZ$134
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includes taxes & fees
13 Mar - 14 Mar
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About the area

Hanoi

Gem Premier Hotel & Spa puts you in the heart of Hanoi, connected to the convention centre and within a 20-minute stroll of Hang Gai Street and Hoa Lo Prison Museum. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and fireplaces. .A relaxing visit to Âu Cơ Beauty Spa can include deep-tissue massages and hot stone massages along with body wraps, facials and aromatherapy. The hotel's restaurant is a nice spot to grab a bite. A meeting room, a business centre, and limo/town car service are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also valet parking, along with the convenience of an area shuttle. .Places within a 15-minute walk of this 3.5-property class Old Quarter hotel include Hoan Kiem Lake and Thang Long Water Puppet Theatre.

What's nearby

  • Hoa Lo Prison Museum - 6 min walk
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Dong Xuan Market - 14 min walk
  • Hanoi Opera House - 17 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬3 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk
  • ‪Nem Nướng Nhà Thờ - ‬2 min walk

About this property

Gem Premier Hotel & Spa

Family-friendly ski hotel steps away from St. Joseph's Cathedral of Hanoi
Gem Premier Hotel & Spa offers its guests a full-service spa. There's a restaurant on site. A business centre, a meeting room, and limo/town car service are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the luxury Gem Premier Hotel & Spa. An area shuttle within 2 km and a beach shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 39 guestrooms or units
  • 7 levels
  • Built in 2016
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • 1 conference room
  • Dining venue
Gem Premier Hotel & Spa offers 39 accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 2 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (VND 180,000 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Full-service spa
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • In a national park
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Fireplace
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 599000
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 599000
Express check-out available

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 399000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: VND 180000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 399000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Gem Premier Hotel & Spa?

Gem Premier Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Gem Premier Hotel & Spa?

Yep, Gem Premier Hotel & Spa has valet parking for VND 180000 per day. Additionally there is motorhome/coach/lorry parking, for a fee. Onsite parking is limited.

Is there a spa on site at Gem Premier Hotel & Spa?

Yep, Âu Cơ Beauty Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

What makes Gem Premier Hotel & Spa a romantic place to stay?

Couples spa treatments and couples dining, as well as fireplaces and massage services available in the guestrooms, help set the scene for a romantic weekend at Gem Premier Hotel & Spa.

Is Gem Premier Hotel & Spa family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, it's no surprise that Gem Premier Hotel & Spa is a hit with families.

Is there a free airport shuttle available at Gem Premier Hotel & Spa?

No, Gem Premier Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Gem Premier Hotel & Spa?

Yep, you can grab a meal at Gem Premier Hotel & Spa's onsite restaurant.

What time are check-in & check-out at Gem Premier Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Gem Premier Hotel & Spa?

No, pets are not allowed.

Gem Premier Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 949 reviews
Rating 8 - Good. 162 out of 949 reviews
Rating 6 - Okay. 85 out of 949 reviews
Rating 4 - Poor. 47 out of 949 reviews
Rating 2 - Terrible. 44 out of 949 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Soleil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ahmad, Toronto

Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 6 nights in Nov 2024

4/10 Poor

William, Hemel Hempstead

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Stayed 3 nights in Nov 2024

6/10 Okay

Derrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good hotel
nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Stayed 1 night in Oct 2024

8/10 Good

Anh Chuong

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Sam

Disliked: Property conditions & facilities
Dirty, noisy, staff never around.
Stayed 4 nights in Jun 2024

4/10 Poor

Pancy

Disliked: Cleanliness, staff & service, property conditions & facilities
The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Stayed 1 night in May 2024

4/10 Poor

Currency

Stayed 1 night in Mar 2024

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose Another
We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Stayed 4 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Stayed 1 night in Mar 2024

4/10 Poor

Kelsey

No available rooms
We arrived to be told there were no available rooms despite having pre booked and payed.
Stayed 1 night in Feb 2024

2/10 Terrible

Johanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Stayed 2 nights in Feb 2024

4/10 Poor

Emily

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Viet

Stayed 1 night in Jan 2024

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Stayed 3 nights in Jan 2024

6/10 Okay

Kiem duc

Disliked: Amenities
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Stayed 2 nights in Dec 2023

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Stayed 1 night in Jan 2024

2/10 Terrible

ALBERTO

Stayed 3 nights in Dec 2023

6/10 Okay

Aidan C

Stayed 1 night in Dec 2023

6/10 Okay

Rajanayagam

Travelled with family
Disliked: Amenities, property conditions & facilities
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Stayed 3 nights in Dec 2023

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, room comfort
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Stayed 1 night in Dec 2023

8/10 Good

CHAU

Clean
Stayed 3 nights in Nov 2023

8/10 Good

Sunshine

Stayed 1 night in Nov 2023

4/10 Poor

Lan Anh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Stayed 5 nights in Oct 2023