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Hanoi Genial Hotel

3.5 star property
Central hotel connected to a shopping centre in Hanoi with a 24-hour front desk

Photo gallery for Hanoi Genial Hotel

Minibar, in-room safe, desk, laptop workspace
Exterior
Terrace/patio
Front of property
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi, 100000
  • Dong Xuan Market
    ‪4 min walk‬
  • Hanoi Old Town Night Market
    ‪10 min walk‬
  • Hoan Kiem Lake
    ‪13 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
Bathrobes
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 2 Single Beds and 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Bidet
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Queen Bed

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Front of property

Hanoi Golden Moon Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
4.4 out of 5, Excellent, (116)
The price is NZ$68
for 1 room
includes taxes & fees
27 Mar - 28 Mar
Hanoi Golden Moon Hotel

About the area

Hanoi

Hanoi Genial Hotel places you in the centre of Hanoi, connected to a shopping centre and within just a 15-minute stroll of popular places like Dong Xuan Market and Hoan Kiem Lake. Highlights at this hotel include a restaurant and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 3.5-property class Old Quarter hotel include Hanoi Old Town Night Market and West Lake.

What's nearby

  • Dong Xuan Market - 4 min walk - 0.4 km
  • Quan Chuong Gate - 8 min walk - 0.7 km
  • Hanoi Old Town Night Market - 10 min walk - 0.9 km
  • Hoan Kiem Lake - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 18 min walk - 1.6 km

Getting around

  • Hanoi Long Bien Station - 1 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • ‪Bún Cá - Hàng Đậu - ‬1 min walk
  • ‪Bò Nướng 33 Hàng Giấy - ‬2 min walk
  • ‪Bún Riêu - Nguyễn Trung Trực - ‬2 min walk
  • ‪Bún Ngan Ngõ Hàng Đậu - ‬1 min walk
  • ‪Phở - Bún - Nướng Tuấn Hà - ‬2 min walk

About this property

Hanoi Genial Hotel

Central hotel connected to a shopping centre in Hanoi with a 24-hour front desk
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at Hanoi Genial Hotel.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 1 building
  • 32 guestrooms or units
  • 7 levels
  • Built in 2017
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Lift
  • Smoking in designated areas
  • Dining venue
Hanoi Genial Hotel offers 32 air-conditioned accommodations with minibars and a safe. 40-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Genial Hotel

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, JCB International and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Hanoi Genial Hotel?

Hanoi Genial Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Hanoi Genial Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hanoi Genial Hotel?

Yep, you can grab a meal at Hanoi Genial Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Hanoi Genial Hotel?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hanoi Genial Hotel?

No, pets and service animals are not allowed.

Hanoi Genial Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews
Rating 8 - Good. 74 out of 243 reviews
Rating 6 - Okay. 17 out of 243 reviews
Rating 4 - Poor. 1 out of 243 reviews
Rating 2 - Terrible. 2 out of 243 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Alireza

Liked: Cleanliness, staff & service
Good location but small and dark rooms
This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and accomodating
The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019

8/10 Good

HOOI YIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019

6/10 Okay

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with Google maps . Because Vietnamese has tones indicated by accent marks there was confusion between two properties in different locations with a similar address.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Great value for the money. Breakfast buffet is nice on the top floor with an interesting view. Staff is welcoming, courteous and competent. The street on which the hotel is located is pretty lively, which I liked (I had a room with a city view and a balcony). Would definitely stay here again on my next trip to Hanoi.
Stayed 3 nights in Nov 2019

6/10 Okay

Tan

Travelled with family
Everything is OK.
The soundproof of the room need to improve. As well as power outlet in the room. A family room with only 1 power outlet and I have to charge my phone in the shower room. However, I manage to find 2md power outlet just behind the sofa when the time I plan to check out.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room I booked had no window opening to outside which I had to change at a cost of around USD 12/ day which was a bad experience. However, the staff were very kind and helpful and the breakfast was much better than experienced in other hotels we stayed in Vietnam. Location was also very convenient.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very practical hotel in Old Quarter, with plenty of things to do within walking distance of the hotel. They also provided a map and some great recommendations for food and shopping to help you make the most of exploring Hanoi. While some of the facilities are a little run down, the staff at this relaxed hotel more than make up for it. I would consider them again if I returned to Hanoi. A note of warning for those with mobility issues: the breakfast room is only accessible by stairs from the sixth floor. This also means there's a little bit of noise and foot traffic on level 6 early in the morning, so those that enjoy a sleep-in may wish to request a room on some other floor. The noise wasn't an issue for me as I tend to wake with the sun, but it could be for others.
Stayed 5 nights in Nov 2019

10/10 Excellent

Sean, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the hotel! Its less than 5 mins to the Night Market and all the major sights are within walking distance. The Hotel staff are also one of the friendliest and warm people i had the pleasure to meet and they made my stay a really enjoyable one. Room size is good as well and the daily breakfast is modest but delicious too!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Staff and service were excellent, room was nice, bed was comfy and breakfast was really good. Would definitely stay here again.
Stayed 1 night in Oct 2019

8/10 Good

Dino, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist named Tyra was informative. She gave a map where to go sight seeing. Very accomodating staffs.
Stayed 3 nights in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 5 nights in Oct 2019