4/10 Poor
Barbara S.
20 Sept 2024
Disliked: Cleanliness
We paid a cleaning fee - it wasn't clean
I don't usually write negative reviews. Check my Yelp and Trip Advisor accounts - you'll see what I say is so. That said, let me start with the positives of 1799 Inn. First time visitors to the town, It was convenient to all the best of the town of Harper's Ferry. Walking or easy drive to the best local eats and drinks. It also included free parking.
The owner said if we had problems at arrival to call. We had trouble with the keyless loct and when we called, we got voice mail. We eventually resolved the problem. In my world as a hospitality specialist, the owner would have called just to check in. It was evening by the time we arrived and after a long day of travel we went off to dinner. In the morning and by the light of day, we could see that the unit was less than clean. And, no, we didn't call anyone. We could manage. However, we did take photos. So after we left, we sent an email to the owner. We politiely shared all the positives. And then we explained that the unit hadn't quite met our expectations in the clean department. We didn't ask for any refund but simply said the housekeeper needed to do a better job. We share the photos which also included dirity dishes that were in the cupboard. The staircase to our unit was also a bit difficult and suggested they should consider a repair. The owner's response was to deflect and completely ignore any of our concerns. No apoligy ever! There is much more to say but you limit the response.
Barbara S.
Stayed 3 nights in Sep 2024