8/10 Good
Susan, Rome
Travelled with family
19 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this property several times. This last time I was very upset. As when I arrived my two relatives rooms were ready. However mine was not. That was not the problem. The problem was when we all returned from our relatives birthday party we had just gotten out of the vehicle and we were greeted by a staff member stating that they had a complaint about noise. Funny thing is we just arrived, how did you already receive a call if you met me at the sidewalk when we pulled in. Then I received a phone call from this staff member stating the same thing and that this is not a party hotel. We were just unloading our luggage at this point. She then stated that we had 10 people in my car. No there was just five. Me my husband and my three grandchildren. My grand children were staying in the other two rooms with my sister and cousin that each had a room there. So I didn’t see the problem when the staff stated that my room was over booked with guest. I went to checkout and was hoping to speak to the owner. However, she was not on site. My husband was really upset and advised me not to stay here again, but I do love this place and never had an issue. I told my husband that we would wait to see if I get a response from the owner on if we will stay again.
Susan
Stayed 1 night in Nov 2024