2/10 Terrible
Selene, Hempstead
21 Oct 2024
The Holiday inn canceled our reservation. We were on a trip to Western NC for our sons marching band competition. Which was just hit by the hurricane. We had so much unsurety due to hurricane we did pay later. Which we did before through Expedia. We paid when we arrived at hotel, with no problem. Well the Hilton did not wait for us to arrive at hotel and canceled our reservation. We arrived at hotel approximately 6pm the day of reservation.With no reservation no rooms anywhere and we had our daughter with us. We will never reserve at Holiday Inn again. Never experienced this before. I can see if we arrived at midnight. We had to go 40 minutes away to the SPARK Hilton which was fabulous. Thank you Hilton.
Selene
Stayed 2 nights in Oct 2024