6/10 Okay
Verified traveller
Travelled with family
14 Aug 2024
Disliked: Staff & service
Not as it seems…… !!
Hotel is in a peaceful location about a 15- 20 min walk from the Carhederal and waterfront. It also has the tram stop just across the road which was helpful. There are a few bars and eatery’s near by too and a handy supermarket about 2 min walk away.
The hotel itself was ok. Our room was on the sixth floor with no balcony or kitchenette etc even though we booked a superior plus room apparently there are lots of different types of these - not made clear when booking!! Our Air Con did not work and the room was very hot. We had been given one small fan for the large room. Even after reporting the Air Von not working 3 different times it’s was never fixed during our weeks stay and never any follow up with us from the reception staff. We had asked for another fan but never received it!!!!!
Beware booking a taxi from the reception too as our taxi cancelled on us at the 12th hour (it was booked for 35 Euro) we had to book one via reception who told us it was 45 Euro but when we came down to check out this went up to 51 Euro… because we had asked to pre book it apparently?!?! Very annoying and stressful TBH.
It is VERY expensive in Helsinki and they charge you for everything it seems so be on your guard!!
Verified traveller
Stayed 8 nights in Aug 2024