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Kastro Hotel

3.0 star property
Hotel with spa services, a short walk to Heraklion Archaeological Museum

Photo gallery for Kastro Hotel

Terrace/patio
Lobby sitting area
Reception
Front of property
In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Laundry
  • Housekeeping
The current price is NZ$152
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Theotokopoulou 22, Heraklion, Crete Island, 71202
  • Historical Museum of Crete
    ‪3 min walk‬
  • Heraklion Archaeological Museum
    ‪7 min walk‬
  • Heraklion Port
    ‪16 min walk‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Electric kettle
  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Electric kettle
Cable/satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Electric kettle
  • City view
  • 21 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room

In-room safe, desk, soundproofing, iron/ironing board

Single Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Electric kettle
  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Heraklion

At Kastro Hotel you'll be within a 20-minute stroll of popular places like Heraklion Port and Heraklion Archaeological Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. A meeting room and conference space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and spa services. There's also the convenience of car rentals on site. .In the area of this 3-property class Heraklion hotel, you'll find Palace of Knossos.

What's nearby

  • Heraklion Town Hall - 3 min walk - 0.3 km
  • Historical Museum of Crete - 3 min walk - 0.3 km
  • Heraklion Archaeological Museum - 7 min walk - 0.6 km
  • Koules Fortress - 7 min walk - 0.7 km
  • Heraklion Port - 16 min walk - 1.3 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 5 min drive

Restaurants

  • ‪Coffee Walk - ‬2 min walk
  • ‪Indigo Cafe - ‬2 min walk
  • ‪Παγοποιείον - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Petousis - ‬1 min walk

About this property

Kastro Hotel

Hotel with spa services, a short walk to Heraklion Archaeological Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the business-friendly Kastro Hotel.

This 3-star Heraklion hotel is smoke free.

  • 1 building
  • 39 guestrooms or units
  • 5 levels
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Kastro Hotel offers 39 accommodations with laptop-compatible safes and complimentary slippers. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.

Languages

English, German, Greek

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms
  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 11:30 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 12 per day (98 ft away)
  • In-room safe fee: EUR 5 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1039Κ013A0004400

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Kastro
Kastro Heraklion
Kastro Hotel
Kastro Hotel Heraklion
Kastro Hotel Crete/Heraklion
Kastro Hotel Hotel
Kastro Hotel Heraklion
Kastro Hotel Hotel Heraklion

Frequently asked questions

What is the cancellation policy at Kastro Hotel?

Kastro Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kastro Hotel?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Kastro Hotel on 21 Apr 2025 start from NZ$142.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Kastro Hotel?

The closest beach to Kastro Hotel is Ammoudara Beach (4.5 km).

Is there a spa on site at Kastro Hotel?

There's no onsite spa, but this property does offer services like massages.

Is there a free airport shuttle available at Kastro Hotel?

No, Kastro Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kastro Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Kastro Hotel?

Check-in begins at 1:30 PM. Check-out time is 11:00 AM.

Are pets allowed at Kastro Hotel?

No, pets are not allowed.

Kastro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 580 reviews
Rating 8 - Good. 229 out of 580 reviews
Rating 6 - Okay. 52 out of 580 reviews
Rating 4 - Poor. 8 out of 580 reviews
Rating 2 - Terrible. 5 out of 580 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Friendly, clean and central
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Stayed 2 nights in Oct 2024

10/10 Excellent

Shannon

Room was clean and bed was very comfortable.The staff were very pleasant and helpful. My only complaint was my room faced the street and at times it was quite noisy. Parking is a premium on the street but the hotel has an arrangement with the city for parking at 8 euro/day The breakfast was first rate!
Stayed 2 nights in Oct 2024

6/10 Okay

Azadeh

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Pros: The hotel location, beds , breakfast buffet and cleanliness were all fine. Cons; The check in was not smooth at all. The reception was rude in communication . The washroom was a bit smelly.
Stayed 1 night in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at Kastro Hotel

Had a really nice stay at Kastro! The staff were all so lovely and helpful whenever I needed assistance from start to end. The breakfast was also great and location was perfect. Definitely would stay again!
Stayed 5 nights in Sep 2024

8/10 Good

sharon

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

T. M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice!

Really well located for town visit. Helpful, excellent value. Ask Reception to control aircon, though!
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Very nice breakfast. Room was small, but well laid out. Bed was comfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

MR.RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. The Sheets changed every day. Room was always tidy. Bathroom was clean every day shows attention to it. All appliances were clean and new. Air conditioning worked perfectly. The only problem"" No fox American English station on TV. Only CNN and Blumberg business. The breakfast and offered were plenty and coffee was excellent (two machines) Pancakes,Scrambled Eggs Tomato and Sausage. Fresh fruit,Butter for toast,Rolls,Bacon.Very tasty.For the price for a room who get allot for your money! YES. I reccommend this hotel.
Stayed 7 nights in Aug 2024

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place surrounded by great tavernas and restaurants.
Stayed 1 night in Jun 2024

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Room comfort

Aircon issue

The hotel was fine except for one thing.The aircon. It was not possible to control it for our convenience, it was locked at what the hotel thought was adequate. Also , it was switched off completely during the night, ensuring a terrible night sleep,, or lack of it. I would not recommend.
Stayed 1 night in Jun 2024

8/10 Good

Kenneth

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
This area is fabulous for dining. Many little restaurants and a great feel to the area. I wish we had more time to explore.
Stayed 2 nights in May 2024

4/10 Poor

Heather

Stayed 1 night in May 2024

8/10 Good

Idhijey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Firdaus F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Great and very helpful staff, particularly the cleaning person on the floor. Also very good breakfast.
Stayed 2 nights in Oct 2023

6/10 Okay

Susan

Liked: Staff & service
Why no reading lights by the bed - only that horrible overhead light? Does no one need a bedside light anymore? Also, having the property call a taxi for you is a rip-off. I was charged 10 euro for what was a 4 euro trip the day before. Do they have some kind of deal going? A total rip off. Staff was nice, but with the negatives, I wouldn't stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Judah

Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern boutique

Lovely, friendly hotel 100yds from the centre of the city. Breakfast was lovely but a little limited as I can’t eat dairy. Very modern rooms with very good Wi-Fi, safe at an extra charge and a sun terrace on the roof.
Stayed 3 nights in Jul 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well placed location within easy walking distance of all necessary facilities. Extensive breakfast choice buffet format. Extremely helpful staff.
Stayed 6 nights in Jun 2023

4/10 Poor

rebekah

Travelled with partner
Liked: Cleanliness, staff & service
Smelt like smoke and the carpets didn’t feel clean. staff was nice though
Stayed 1 night in Jun 2023