Iberostar Selection Playa Mita - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Playa Mita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
Terrace/patio
5 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Comercial Camino Ingreso a Litibú, Lote 15, Punta de Mita, NAY, 63734
  • Litibu Golf Course
    7 min walk
  • Tsuba restaurant japanese - iberostar playa mita premium gold
    1 min walk
  • Puerto Vallarta Bus Terminal
    37 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    45 min drive

Room options

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Harbour view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Room, Golf View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront (Sunset view)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Pool Access

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Sunset View)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

Similar properties

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Iberostar Selection Playa Mita - All Inclusive. You'll be 0.6 km (0.4 mi) from Litibu Golf Course and 12.7 km (7.9 mi) from Sayulita Beach. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, detox wraps and body wraps along with access to the sauna and hot tub. The buffet restaurant, Nopal Buffet, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Business amenities include meeting rooms and a business centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Punta de Mita property, you'll be 19.5 km (12.1 mi) from Playa Bucerias.

What's nearby

  • Litibu Golf Course - 7 min walk
  • Punta de Mita Beach - 6 min drive
  • Punta Mita Golf Club - 7 min drive
  • El Anclote Beach - 8 min drive
  • Destiladeras Beach - 13 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 45 min drive

Restaurants

  • ‪Árbol - ‬8 min walk
  • ‪Paleta - ‬8 min walk
  • ‪Mezquite - ‬9 min walk
  • ‪Tsuba restaurant japanese - iberostar playa mita premium gold - ‬1 min walk
  • ‪buffet el nopal - Iberostar playa mita premium gol - ‬1 min walk

About this property

Iberostar Selection Playa Mita - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Iberostar Selection Playa Mita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Iberostar Selection Playa Mita - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta de Mita property is smoke free.

  • 452 guestrooms or units
  • 5 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Iberostar Selection Playa Mita - All Inclusive offers 452 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 49-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sensations has 5 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cuate Pancho Mexican
  • La Bahia Restaurant
  • Nopal Buffet
  • Pacific Express
  • Tsuba Japanese Restaurant

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Farming classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between noon and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 2:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Iberostar Mita
Iberostar Playa Mita
Iberostar Playa Mita All Inclusive
Playa Mita
Playa Mita Iberostar
Iberostar Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita Higuera Blanca
Iberostar Playa Mita All Inclusive All-inclusive property
Iberostar Selection Playa Mita All Inclusive Higuera Blanca
Iberostar Playa Mita All Inclusive
Iberostar Playa Mita Inclusive
Iberostar Selection Playa Mita All Inclusive
Iberostar Selection Playa Mita - All Inclusive Punta de Mita

Frequently asked questions

What is the cancellation policy at Iberostar Selection Playa Mita - All Inclusive?

Iberostar Selection Playa Mita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Playa Mita - All Inclusive?

Yep, Iberostar Selection Playa Mita - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Playa Mita - All Inclusive?

The closest beach to Iberostar Selection Playa Mita - All Inclusive is Punta de Mita Beach (2.9 km).

Is there a spa on site at Iberostar Selection Playa Mita - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Iberostar Selection Playa Mita - All Inclusive have a pool?

Iberostar Selection Playa Mita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Iberostar Selection Playa Mita - All Inclusive?

Iberostar Selection Playa Mita - All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Iberostar Selection Playa Mita - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Selection Playa Mita - All Inclusive.

Is Iberostar Selection Playa Mita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Playa Mita - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Selection Playa Mita - All Inclusive?

No, Iberostar Selection Playa Mita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Playa Mita - All Inclusive?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Iberostar Selection Playa Mita - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Playa Mita - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Iberostar Selection Playa Mita - All Inclusive?

There is a golf course next to Iberostar Selection Playa Mita - All Inclusive.

Iberostar Selection Playa Mita - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 626 out of 1257 reviews" "
Rating 8 - Good. 354 out of 1257 reviews" "
Rating 6 - Okay. 152 out of 1257 reviews" "
Rating 4 - Poor. 75 out of 1257 reviews" "
Rating 2 - Terrible. 50 out of 1257 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emilia Diana Aquiles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas condiciones y limpieza
Stayed 4 nights in Sep 2024

10/10 Excellent

Chorong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Ana

Travelled with family, Travelled with group
Disliked: Cleanliness
Toiletries like hand soap and shampoo containers where empty, refrigerator didn’t work well drinks were not cold enough to enjoy them, there was roaches in the room we stay personal of the hotel were informed. I had a emergency and to be able to get a well chair took so long
Stayed 5 nights in Sep 2024

8/10 Good

Evin

Stayed 7 nights in Aug 2024

10/10 Excellent

Guillermo Abboud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We enjoyed so much, hotel is in a splendid bay, place is privileged. The building as arquitectural is also fantastic, so clean and areas are spectacular. Restaurants are awesome, fun every nite, shows, karaoke, trivia’s, dance, disco, shooing with air rifle, tennis courts.
Stayed 6 nights in Aug 2024

8/10 Good

Tuan anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Dina

Travelled with family and small children
The rooms definitely need some TLC, and the cleaning of the rooms could be better. The service was okay. We’ve been to this resort in the past and had a better experience.
Stayed 7 nights in Aug 2024

2/10 Terrible

Yevgeny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and there is huge noisy construction happening right next to it as of late August 2024.
Stayed 7 nights in Aug 2024

6/10 Okay

Luis Alan Ceja

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Mucho que mejorar, las instalaciones se encuentran en buen estado pero el servicio del staff fue mas que deficiente y la limpieza en las habitaciones deja mucho que desear con olor a humedad en la ropa de cama y toallas. Limitar los horarios del room service y no tener suficientes opciones de restaurantes en las horas pico provocaron una mala experiencia.
Stayed 3 nights in Aug 2024

6/10 Okay

GUADALUPE

Travelled with family
Disliked: Property conditions & facilities
Na
Stayed 7 nights in Aug 2024

2/10 Terrible

Vera

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at. Rust coming out of the shower, smelly room, wet sheets, slider could not lock, etc. etc.
Stayed 3 nights in Aug 2024

6/10 Okay

Mary Carmen Kim

Travelled with family
Liked: Staff & service
Too many noisy kids. The pool water was dirty and the pool was missing lots of tiles. I was expecting a bigger water slide. Few food choices. Nice beach and nice room.
Stayed 7 nights in Aug 2024

2/10 Terrible

Terry, Pekin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No working elevator in our building. Just had knee surgery. At check in they told us there was 1 working buy not.
Stayed 7 nights in Aug 2024

10/10 Excellent

Milena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente servicio al cliente por todo el staff, puesto que ante cualquier circunstancia fueron super amables, orientados a solucionar cualquier invconveniente (así fuera muy pequeño) pensando siempre en el cliente y comunicandolo de manera clara y asertiva. Super recomendable.
Stayed 3 nights in Aug 2024

8/10 Good

Assad Yamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees,good food,clean rooms .I really like an idea with the glass bottles instead plastic and they do recycle everything.This is environment friendly resort.Lots of local people staying at the hotel.If you would like to avoid the crowds have breakfast, lunch or dinner earlier,because locals like to eat late….
Stayed 6 nights in Aug 2024

2/10 Terrible

Gagik R

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those reviews where one needs to set the record straight for all the false advertising and positive reviews. Hotel room maids never change sheets and pillow covers. Everything smells. Elevators don’t work. Rooms and bathrooms are dirty. The spa is ridiculously expensive as if you are in Beverly Hills top-notch spa minus the spa results and ambiance. The food is bad and the service is just horrible. Very far from the downtown area and they never care to service the client properly.
Stayed 4 nights in Aug 2024

8/10 Good

Jose Antonio Martinez

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was not clean
Stayed 5 nights in Jul 2024

8/10 Good

karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were nice
Stayed 8 nights in Jul 2024

8/10 Good

Constantino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a good overall hotel with great vews and beautiful beach. Amazing staff and a good restaurants. Great for family trips
Stayed 8 nights in Jul 2024

4/10 Poor

Guadalupe

Stayed 3 nights in Jul 2024

8/10 Good

Arash

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good
Stayed 5 nights in Jul 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024