2/10 Terrible
Bobbi B.
23 Jul 2023
Liked: Cleanliness
Video Cameras Inside Property
First, we did not receive the welcome emails prior to 4 pm. We contacted the owner several times and VRBO. When VRBO finally reached him, he pretended to "resend" the emails with the entry code after 4:30. The property was exactly what we were looking for for a girl's trip UNTIL we noticed video cameras that had view of the ENTIRE studio, including the beds. We contacted VRBO immediately, took pictures, packed our things, and left while talking to customer service at her advice. She said that we would be contacted within 2 hours with alternative booking options. That did not happen. We spent the next 3 hours talking to several representatives about our situation. VRBO management apparently only communicates through email on their time even in UNSAFE situations. Finally, at 8:30 pm my husband got involved (from home) and his customer service rep was given permission to provide us with hotel options at 9:30 pm. We had to pay for those out of pocket as well. Now we will have to submit all the bills and hope management responds in a timely manner. We were not reimbirsed for the VRBO. Our trip has cost double the original booking and we had to stay in an old Hotel to ensure that we were safe. VRBO policy explicitly states there will be no cameras on the interior of properties. I was extremely upset by the lack of urgency and care for 3 women on vacation. Be very cautious!
Bobbi B.
Stayed 2 nights in Jul 2023