2/10 Terrible
Matthew H.
6 Mar 2025
Liked: Cleanliness
Falsely Advertised - Read Before Booking
Walking into this rental, we immediately knew something was wrong. It was freezing inside—easily near or below freezing—and we quickly started searching for the thermostat or furnace to warm up the space. That’s when the reality set in: the central heating was either broken or had been removed entirely. Instead, we found space heaters scattered near several outlets, giving us a moment of hope—until none of them turned on.Realizing we had a real problem, I reached out to Vacasa (the management company VRBO subcontracted to), only to be told that the “heating” advertised for the property referred to… the fireplace. The same fireplace that (1) had no firewood provided, (2) was never listed as the primary heat source, and (3) was expected to keep an entire house warm in the middle of a Tahoe winter.As we explored further, things didn’t improve. The upstairs sink was completely clogged and wouldn’t drain, and the hot tub—the main reason we chose this rental—was broken. We had no choice but to abandon ship and scramble for alternative lodging.After back-and-forth negotiations with both VRBO and Vacasa, we were able to secure a full refund. However, the entire experience was frustrating, inconvenient, and easily avoidable had the listing been transparent about the heating situation and working condition of the amenities.If you’re considering, consider only warm weather stays. This could have easily turned into a nightmare trip, and I hope others can avoid the same frustration.
Matthew H.
Stayed 2 nights in Feb 2025