2/10 Terrible
Zhongce
Travelled with family
12 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 75-year-old mother and I checked into this hotel, and the temperature in Hong Kong that day was around 35°C. As soon as we entered the room, we felt that the temperature was very low, and the cold wind was strong. The air conditioner showed 26°C with low airflow. I adjusted it to 28°C, but after an hour, it still felt cold, so I raised it to 30°C. However, after a while, my mother still felt cold, and the wind was too strong, blowing cold air throughout the room. So I decided to turn off the air conditioner, hoping the temperature would rise immediately. After two hours of cold wind and low temperature, my mother already started feeling a headache and discomfort. I suggested she take a hot shower.
After the shower, my mother felt a bit better, and it was already past 10 p.m., so we went to bed. Around midnight, my mother couldn't bear it anymore. The wall above the headboard was blowing cold air directly onto the pillow, causing her severe headaches, making it impossible to sleep. I had to go downstairs and find the employee on duty, Sunny. Sunny was quite responsible; after checking the room, he confirmed that the air conditioner was malfunctioning and couldn't be turned off, and the room temperature was indeed very low. He immediately brought us extra blankets and a heater, and coordinated a room change.
In the new room, we could finally control the air conditioner and turn it off, but the temperature was still not very high. We had to use the heater all night. My moth
Zhongce
Stayed 2 nights in Aug 2024