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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a 24-hour fitness centre, near Victoria Harbour

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Exterior detail
1 bedroom, in-room safe, desk, blackout curtains
Executive lounge
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
The current price is NZ$216
includes taxes & fees
20 May - 21 May

Explore the area

Map
508 Queens Road West, Western District, Hong Kong
  • Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Soho
    ‪3 min drive‬
  • Lan Kwai Fong
    ‪4 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Mountain view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Hong Kong

JEN Hong Kong by Shangri-La places you in the centre of Hong Kong, within a 30-minute stroll of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Cafe Malacca, serves Malaysian cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. 1033 square feet (96 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Central & Western District hotel, you'll be 2.2 km (1.4 mi) from Soho and 2.7 km (1.7 mi) from Lan Kwai Fong.

What's nearby

  • University of Hong Kong - 6 min walk - 0.5 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 2.5 km
  • Soho - 3 min drive - 3.2 km
  • Lan Kwai Fong - 4 min drive - 3.6 km
  • Hong Kong Convention and Exhibition Centre - 5 min drive - 4.9 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Hotel with a 24-hour fitness centre, near Victoria Harbour
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • Conference rooms
  • 1033 sq ft of conference space
  • 96 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
JEN Hong Kong by Shangri-La offers 283 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 7:30 AM to 7:30 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

What is the cancellation policy at JEN Hong Kong by Shangri-La?

JEN Hong Kong by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 20 May 2025 start from NZ$216.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Hong Kong by Shangri-La?

Onsite parking is limited.

Are there any beaches close to JEN Hong Kong by Shangri-La?

The closest beach to JEN Hong Kong by Shangri-La is Hung Hom Promenade (5.6 km).

Does JEN Hong Kong by Shangri-La have a pool?

JEN Hong Kong by Shangri-La has a seasonal outdoor pool. The pool is open 7:30 AM to 7:30 PM (Seasonal outdoor pool open from June to September).

Does JEN Hong Kong by Shangri-La serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Hong Kong by Shangri-La?

No, JEN Hong Kong by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Hong Kong by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves Malaysian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Hong Kong by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Hong Kong by Shangri-La?

No, pets are not allowed.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1002 reviews
Rating 8 - Good. 373 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very disappointing. The room had a musty smell and the bathroom smelt like a urinal. Roof was covered in mould and the room was dirty. Extremely unhappy with our stay. I really don’t usually leave bad reviews, however I don’t want others to be fooled by the advertising on this site.
Stayed 2 nights in Mar 2025

6/10 Okay

Jen

Liked: Property conditions & facilities
Dated and outside of the main tourist area. Stay on the other side of the river near sky 100. Decent enough rooms and staff were lovely. Some shops and supermarkets nearby, and a McDonald’s, but not a modern area
Stayed 4 nights in Dec 2024

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Umang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Van Kiet

Travelled with partner
Liked: Cleanliness
Good location, next to MTR station
Stayed 5 nights in Dec 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Engaged in Hong Kong

It was a lovely hotel. We got engaged and it was the perfect place.
Stayed 8 nights in Dec 2024

8/10 Good

RIny

Stayed 1 night in Dec 2024

6/10 Okay

Wei Jin

Travelled with partner
Liked: Cleanliness
noisy and small
Stayed 5 nights in Dec 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good base for exploring HK.

5 night-stay with family for exploring Hong Kong. Hotel is a good base with decent and clean rooms (small, but that is Hong Kong) and good service. When we flicked the "make up room" button on going down to breakfast, the room was always made up when we came back. Even though bathroom is small they managed to fit in a bathtub. No minibar but a small fridge which can be used for smaller items. Overall a good base for exploring HK island (HKU MTR is next door). Only thing which I found a bit sub-standard was the breakfast - not bad as such but quality could be better and there seemed to always be some cold items among those meant to be hot.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jungwon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2024

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Excellent

Harshil, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice, the rooms were clean and had lots of space. The roof top pool and gym was a great bonus! Close to the MRT and lots of shops near by.
Stayed 6 nights in Dec 2024

6/10 Okay

Iveta S.

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

HAO, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Stayed 7 nights in Nov 2024

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 3 nights in Dec 2024

10/10 Excellent

Richard

Stayed 1 night in Nov 2024

10/10 Excellent

Kerstin

Liked: Amenities, property conditions & facilities
Gpod food
Stayed 6 nights in Nov 2024

6/10 Okay

Grace

Stayed 6 nights in Nov 2024

6/10 Okay

Lachlan

Business traveller
Liked: Cleanliness
Hotel is a lot older than the pictures make out!
Stayed 3 nights in Nov 2024

4/10 Poor

Macky

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with money exchange across the street. Lots of places to eat and shopping mall nearby
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent location with easy access to the MTR and the trams. Rooms esp the bathrooms are in need of a refurb as looking a little tired. However, the beds were very comfortable.
Stayed 8 nights in Oct 2024

8/10 Good

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

john

close to metro station. clean and good service
Stayed 1 night in Nov 2024