4/10 Poor
kristin
1 Nov 2024
Disliked: Staff & service
I was charged for āexcessiveā cleaning after I left. I left the bed comforter on the couch as my daughter slept in the room, and her dirty diaper (poop) outside so the rooms wouldnāt smell. I reached out to ask why and thatās what I was told. I have been a loyal customer since they opened and started staying in Jan of 2019 and even getting ready for my wedding there in June of 2019. I disappointed to have a extra charge they couldnāt even explain for a already pricey room. Iām sad they handled it like this and didnāt even offer to refund that part of it. Clean rooms, noisy, and bad customer service. So with all the options hot springs has to offer now Iāll be staying else where.
kristin
Stayed 2 nights in Oct 2024