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The Whitehall Houston

4.0 star property
Hotel with free local shuttle, near Toyota Center

Photo gallery for The Whitehall Houston

City view from property
Outdoor pool, pool umbrellas, pool loungers
Interior
Terrace/patio
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
The current price is NZ$261
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    ‪14 min walk‬
  • Daikin Park
    ‪3 min drive‬
  • George R. Brown Convention Center
    ‪4 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Mobility Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, Mobility Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Separate bedroom
Tempur-Pedic bed
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Tempur-Pedic bed
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Houston

The Whitehall Houston puts you in the heart of Houston, within a 20-minute stroll of Toyota Center and Downtown Aquarium. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .The coffee shop, Buffalo Bayou Coffee, is open for lunch. Part & Parcel is the hotel's own cocktail bar. Enjoy the 24-hour gym and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4-property class Downtown Houston hotel include George R. Brown Convention Center and Daikin Park.

What's nearby

  • Toyota Center - 14 min walk - 1.2 km
  • Downtown Aquarium - 18 min walk - 1.6 km
  • Daikin Park - 3 min drive - 2.4 km
  • George R. Brown Convention Center - 4 min drive - 3.1 km
  • Rice University - 7 min drive - 7.3 km

Getting around

  • Houston Station - 6 min drive
  • Downtown Transit Center Station - 7 min walk
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • ‪Benihana - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬5 min walk
  • ‪Thirteen by James Harden - ‬5 min walk
  • ‪Nua Thai Kitchen - ‬5 min walk
  • ‪Shula's Steak House - ‬6 min walk

About this property

The Whitehall Houston

Hotel with free local shuttle, near Toyota Center
The Whitehall Houston offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Whitehall Houston. A free area shuttle within 1.0 mi is available. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Houston hotel.

  • 1 building
  • 259 guestrooms or units
  • 12 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Whitehall Houston offers 259 accommodations with a safe and complimentary newspapers. Tempur-Pedic beds feature premium bedding. Premium cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Similar properties

Property amenity

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, 1,206 reviews
The price is NZ$236
includes taxes & fees
9 Apr - 10 Apr
Holiday Inn Houston Downtown by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 1 mi
  • Area shuttle
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 4 2025 to April 13 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

Frequently asked questions

What is the cancellation policy at The Whitehall Houston?

The Whitehall Houston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Whitehall Houston?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at The Whitehall Houston on 20 Apr 2025 start from NZ$260.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Whitehall Houston?

Yep, The Whitehall Houston has valet parking with in/out privileges for USD 40 per night.

Does The Whitehall Houston have a pool?

The Whitehall Houston has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The swimming pool will be unavailable from March 4 2025 to April 13 2025 (dates subject to change).

What makes The Whitehall Houston a romantic place to stay?

A lounge bar, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at The Whitehall Houston.

Is The Whitehall Houston family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The Whitehall Houston is a hit with families.

Does The Whitehall Houston serve breakfast?

You bet, full breakfast is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Whitehall Houston?

No, The Whitehall Houston does not offer an airport shuttle service.

Is there a bar or restaurant at The Whitehall Houston?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Whitehall Houston?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Whitehall Houston?

Dogs are welcome at The Whitehall Houston, with food and water bowls on offer. Just so you know, there's a weight limit of up to 23 kg per pet.

The Whitehall Houston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 791 out of 1353 reviews
Rating 8 - Good. 242 out of 1353 reviews
Rating 6 - Okay. 153 out of 1353 reviews
Rating 4 - Poor. 76 out of 1353 reviews
Rating 2 - Terrible. 91 out of 1353 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

JMG manuel

Stayed 1 night in Jan 2025

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with great service. Will definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Dave, Courtenay Central

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is pretty good but very noisy as it’s right next to the highway
Stayed 1 night in Jan 2025

8/10 Good

Ashlie

Liked: Cleanliness, staff & service, room comfort
Good stay
Rooms are pretty outdated. Disappointed that the restaurant wasn’t table side ordering, was hoping for a nice sit down restaurant. Everyone was incredibly nice.
Stayed 1 night in Dec 2024

6/10 Okay

Martíse

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice property to stay at if you are looking for something simple within the city
Stayed 4 nights in Dec 2024

8/10 Good

Justin

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

STEPHANIE, lumberton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment I arrive they offer valet parking the receptionist was great he help me book another stay since I did my reservation wrong it was a real great stay! 10/10
Stayed 1 night in Dec 2024

2/10 Terrible

Ra'ed

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this hotel through Expedia for our Christmas holiday with family, but it was a terrible experience from the start. The room claims to accommodate four people, but it barely fits two adults comfortably. It had two full-size beds (not queens) and almost no space to move. The pillows were square and tiny, the bathroom was dangerously slippery (my son fell twice!), and the shower was old with dirty walls. There was no minibar or fridge to store food or milk for the kids, which made things even more inconvenient. Housekeeping was kind but inconsistent—they missed our room one day and, when asked, said they had already left by 1:00 PM! Parking was another disaster. They charge guests $40 tax per night, which is ridiculous. We ended up parking across the street at a public government building for half the price. The entrance has a high wooden bump that damaged our rental car, and we had to pay for the repairs. This ruined our experience further. I tried contacting Expedia to cancel and book a better hotel, but they were unhelpful, leaving us stuck here and ruining our holiday. The only slight positive was the friendliness of the housekeeping staff, but that didn’t make up for the horrible stay. I would not recommend The Whitehall Houston and will never return. 1/5 Stars.
Stayed 6 nights in Dec 2024

8/10 Good

Rehgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was quick, the visual aesthetic was modern. The staff is extremely helpful and polite. Will recommend the WhiteHall in the future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Came here for a Bills game. It was fantastic ! Met some nice people. Walked to dining and a Bills block party. The bar/ restaurant was great with the best bartender too. He was awesome
Stayed 3 nights in Oct 2024

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2024

6/10 Okay

Oya

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Delorna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Bartender is great
Stayed 1 night in Dec 2024

6/10 Okay

Aaron D

Travelled with partner
Liked: Cleanliness, staff & service
Super great staff! Only parking is valet is trash and unneeded plus they have no EV Charging at all. We arrived at 3am, checked in and discovered we had one washcloth, hvac vent hanging out of ceiling and no water pressure in shower. For what these folks are charging I expected better. U WANT TO CHARGE PREMIUM THEN I EXPECT PREMIUM!! This was not premium.
Stayed 5 nights in Dec 2024

6/10 Okay

Joann

Travelled with family
Liked: Staff & service
The place was nice but expected it to lol way better and the rooms be a little more cleaner my tv or lamps did not work and my mirror in the restroom did not either. Very old type of furniture.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brieuna

Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024

4/10 Poor

Tara

Liked: Cleanliness, property conditions & facilities, room comfort
Crazy
Everything was ok but the shuttle was down. And i didnt know parking was automatic. Than we woke in the heat the power went out ...
Stayed 1 night in Dec 2024

8/10 Good

Lane

Travelled with partner
Liked: Staff & service
X
Stayed 6 nights in Dec 2024

10/10 Excellent

Soynya M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, as always. And the room was super clean, which is a major plus for me
Stayed 1 night in Nov 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Also is was very clean
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter

Stayed 5 nights in Dec 2024

2/10 Terrible

Shacoya

Disliked: Cleanliness
Stayed 3 nights in Nov 2024