8/10 Good
Timothy
Travelled with partner
23 Sept 2024
Liked: Cleanliness, staff & service, amenities
Firstly, the location of the property is exceptional. The views from the rooms & multi-level terracing are incredible. Beach area is great & staff in nearly all areas is good. Sadly, this could be a truly outstanding 4* property but for some frustrations. For instance, we stayed for 5 nights & the quality, quantity & supply of soaps/shampoos was poor; no tissues in the room; supply & quality of towels very intermittent & unpredictable - had to keep asking for 2hand/2 bath; room was a little tired in furnishing; shower only seemed hot for 1 & half showers. All in all felt like costs were being tightly controlled at the expense of some simple comforts. Evening food in restaurant was good except for undercooked fish on one occasion. We sent it back & it was undercooked for a second time. Generally though, bar & restaurant staff were very good & friendly. This could be a wonderful hotel. I would like to return & would hope these fairly minor but irritating issues were sorted. Feels like private equity owned milking the advantage of the location.
Timothy
Stayed 5 nights in Sep 2024