6/10 Okay
Anurag B.
2 Jul 2024
Liked: Cleanliness
Beautiful house with patio and close to the beach
It was an amazing stay. Everyone loved the location and the overall arrangement of the house. The patio was perfect for a late-night hangout.
Everything was great until the cleaners came at 11 AM and started behaving roughly with us. We were outside when they arrived, and one lady told us, “We gave you one extra hour for free, you’re welcome,” in a manner that made us feel unappreciated as guests, despite paying a hefty amount for one night. Then, they reported a late check-out, charged us extra, even though we weren't late. The app showed our check-out time as 11 AM, but the host had requested we check out at 10 AM because the cleaners needed time to prepare the house. We did our best to hurry and vacate the entire house, even though we were 12 people and one of the four washrooms had a faulty flush and wasn’t usable.
Andrew, the host, seemed understanding and communicated clearly. However, we are still unsure what else they will charge us for.
Anurag B.
Stayed 1 night in Jun 2024