4/10 Poor
Thomas
Travelled with partner
4 Aug 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall the accommodation was good - the room was a good size and the place was clean and tidy. Although it would benefit from better pillows and aircon or a ceiling fan during summer.
Our main issue was the shocking experience we received from one member of staff at check in - a fairly young asian lady. We rang the bell not realising we are required (not optional) to use the self check in. When she arrived her first words were 'Is there a problem?'. We responded there was no problem we just wanted to check in. She then said 'Yes, so whats the problem?'. We didnt understand and her response was 'It is self check in and unless there is a problem with self check in then there should be no problem'. Weve never experienced such poor service and she continued in this tone until we pointed out she should probably actually greet new arrivals and explain things as if they havent been there before before going straight to this kind of tone - which is still unprofessional and entirely unacceptable. The poor attitude continued as she checked us in and we didnt bother coming back to reception to ask for advice on activities, which was one of the reasons we chose this accommodation.
Overall poor review due to the shocking first impression given by one staff member.
Thomas
Stayed 2 nights in Jul 2024