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The Guesthouse by the Hey Hotel

3.0 star property
Central hotel connected to a shopping centre in Central Interlaken with a 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom
Family Quadruple Room
Family Quadruple Room

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
The price is NZ$346
includes taxes & fees
14 Nov - 15 Nov

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Kletterhalle Interlaken
    2 min walk
  • Kunsthaus Interlaken
    2 min walk
  • Bern (BRN-Belp)
    44 min drive

Room options

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
In-room safe
Daily housekeeping
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Fan
Private bathroom
Electric kettle
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
The Hey Hotel
Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (357)
The price is NZ$619
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Hey Hotel

About the area

Interlaken

The Guesthouse by the Hey Hotel puts you in the heart of Interlaken, connected to a shopping centre and within steps of Hoeheweg and Kletterhalle Interlaken. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, free use of bicycles and ski storage. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. .Attractions within a 10-minute drive of this 3-property class Central Interlaken hotel include Mystery Rooms and Lake Thun.

What's nearby

  • Hoeheweg - 1 min walk
  • Interlaken Casino - 7 min walk
  • Mystery Rooms - 9 min walk
  • Interlaken Ost Ferry Terminal - 16 min walk
  • Harder Kulm - 11 min drive

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

Central hotel connected to a shopping centre in Central Interlaken with a 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front desk safe are also featured at The Guesthouse by the Hey Hotel.

This 3-star Interlaken hotel is smoke free.

  • 60 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Guesthouse by the Hey Hotel offers 60 accommodations with a safe and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include baths or showers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Food and drink

  • Electric kettle

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

What is the cancellation policy at The Guesthouse by the Hey Hotel?

The Guesthouse by the Hey Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Guesthouse by the Hey Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at The Guesthouse by the Hey Hotel on 14 Nov 2024 start from NZ$333.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Guesthouse by the Hey Hotel family-friendly?

You bet! With amenities such as free bike rentals, as well as highchairs and travel cots in the guestrooms, it's no surprise that The Guesthouse by the Hey Hotel is a hit with families.

Does The Guesthouse by the Hey Hotel serve breakfast?

Yeah, buffet breakfast is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Guesthouse by the Hey Hotel?

No, The Guesthouse by the Hey Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Guesthouse by the Hey Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Guesthouse by the Hey Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Guesthouse by the Hey Hotel?

No, pets are not allowed.

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 34 out of 208 reviews" "
Rating 4 - Poor. 23 out of 208 reviews" "
Rating 2 - Terrible. 16 out of 208 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

VIPUL

Stayed 1 night in Aug 2024

4/10 Poor

Ivo

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Jon

Disliked: Property conditions & facilities, room comfort
Tiny bathroom
Tiny shower! Am 5”3” petite and can barely fit in the shower. If your on the bigger or taller side, book a room with a bathtub. Location is great. Close to everything. Instant Coffee with powdered creamer and sugar. Room is clean. No A/C, so it’s hot during summer. We came here end of July.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Devdatta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place for 4 folks. If you have luggage, managing it in small space is challenging
Stayed 4 nights in Jul 2024

4/10 Poor

Joanna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

avent

Stayed 2 nights in Jul 2024

4/10 Poor

Lynette M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Careful of redirect from Hey to Hey Guesthouse
I will not book again through hotels.com. It listed the main hotel (Hey Interlaken) which I chose for its amenities like air conditioning and refrigerator. However without realizing it I was redirected to Hey Guesthouse which did not have either AC or fridge and it was a tiny room with a fan and a window that could only be opened from the top by climbing up on the sill. The Hey staff was very helpful and put us in a bigger Guesthouse room with large windows but still no AC and very noisy facing the street.
Stayed 1 night in Jul 2024

8/10 Good

Amar

Ok
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Liked: Cleanliness
Room amenities and state of repair were not on par with the high cost
Stayed 2 nights in Jul 2024

8/10 Good

Sarmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area around we were close to everything which is nice the property was nice …
Stayed 3 nights in Jul 2024

6/10 Okay

Kawthr

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
No AC, bathroom tub isn’t clean, shower head is broken.
Stayed 3 nights in Jul 2024

10/10 Excellent

TONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The guesthouse is separated from the main hotel. It is in prime and convenient location. Very clean and modern. The bath tub had some stains, could be the age. Close to Coop supermarket that is open till 10:00 pm. As others have noted they don’t have AC so if you are heat sensitive I would not stay. We thoroughly enjoyed the experience and we will consider returning again. Interlaken has a lot to offer so I suggest a couple of days min.
Stayed 1 night in Jul 2024

10/10 Excellent

Steventh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convinient, close to station and market
Stayed 1 night in Jul 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 1 night in Jul 2024

4/10 Poor

ABUNASER

Disliked: Cleanliness, property conditions & facilities, room comfort
No air condition on the room. Bathroom was not clean.
Stayed 2 nights in Jul 2024

8/10 Good

Jan

Stayed 1 night in Jul 2024

6/10 Okay

Allison

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

X

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey hotel is in the perfect location in Interlaken. There’s a bus stop right in front of the hotel that takes you to either train station. It’s in the center of town with plenty walkable dining options. When we arrived, they had trouble with the computer yet staff was very accommodating that our large group didn’t feel like we waited too long. Rooms were clean. Mattresses were medium firm and comfortable. The family rooms were perfect for a family of four giving space for the parents apart from the children in their loft.
Stayed 3 nights in Jul 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

elie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel. Worst hotel ever.
Worst hotel ever. No Air Conditioner. We booked for 2 days. The hotel had no AC. When we complained the receptionist told us if we want AC we have to pay 150 francs extra. We stayed only one night and we changed to another hotel but we didn't get a refund for the 2nd night. Dirty room. Very rude staff. Shower not functioning well.
Stayed 2 nights in Jul 2024

6/10 Okay

Richard

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Trip through Europe
Room was terribly hot and uncomfortable. Soap dispensers in sink and shower were empty. Not comfortable at all.
Stayed 1 night in Jul 2024

2/10 Terrible

Dharmesh

Disliked: Property conditions & facilities
Interlaken was super hot and the room had no air flow whatsoever ever
Stayed 2 nights in Jul 2024

6/10 Okay

Xiaoxuan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jul 2024

6/10 Okay

Jamie

Disliked: Staff & service, property conditions & facilities
Location is pretty much what you pay for. Walking distance to everything, including the train station (easy with luggage). They also give you free transportation tickets (although it didn’t look like anyone was paying to ride the bus anyway). Front desk service was below average. The bed was uncomfortable with only one pillow (thin), no air conditioning (they provided a portable fan), and the door to our bathroom did not shut.
Stayed 1 night in Jul 2024