2/10 Terrible
Brian
Travelled with partner
25 Jul 2024
Liked: Cleanliness
Disliked: Amenities
Poor communication with customer service. We booked a king bed and were given an apartment with a queen bed, when I called customer service they told me that the queen bed is considered a king size in Europe lol, every other property we have stayed at (3 others) all had actual king sized beds. They would not accommodate this in any way. There is no air conditioning in the apartment and it is hot and stuffy even with windows open on 68 degree days, making it difficult and uncomfortable to sleep for our entire sta, the one fan that was provided was dirty and did nothing to help. The elevators were broken for half of our stay so we had to walk up and down 3 flights of stairs with luggage multiple times. There was absolutely no housekeeping even though I was told by customer service that our towels would be replenished daily, garbage would be emptied daily, and things such as toilet paper and tissue would be replenished daily. I do not recommend hotel.
Brian
Stayed 3 nights in Jul 2024