Ratings based on 958 Verified Reviews

Real reviews from guests who’ve stayed
4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 19 Dec. 2024
We just left from our 4 night stay at Ixchel. This hotel exceeded our expectations in regard to location and facilities. The hotel is right on the beach with an abundance of beach chairs for guests. The beach is stunning and the lovely staff were available to serve drinks and food while at your beach chair. The two pools were smaller than we imagined, but still great from refreshing dip. The hotel rooms were clean, large and very beautifully decorated. The hotel is locate don the main dining street so a quick walk to many amazing restaurants. Another bonus was the use of a washing machine and dryer during our stay. We ate at the hotel restaurant a few times for lunch and food was very good...as well as the 2-4-1- cocktails all day long!
Comment from Hotel Management
20 Dec. 2024 by Cuastomer Service, Hotel Management
Hi Kelly: We appreciate your comments and are so glad you enjoyed the hotel. Hopefully we will see you again some time soon.
5 out of 5
by A verified traveller from Houston

Posted 1 Oct. 2024 on Expedia
Great place to stay close to beach… staff was great!!
Comment from Hotel Management
1 Oct. 2024 by Customer Service, Hotel Management
Dear Orlando, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 24 Sep. 2024 on Expedia
Excellent location the best beach in the world it’s like a swimming pool Walking g distance to great dining, shopping and entertainment
Comment from Hotel Management
29 Sep. 2024 by Customer Service, Hotel Management
Dear Lydia, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear Shayna, thank you for rating our performance!
5 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Expedia
Fabulous hotel on the beach with complementary beach chairs. The housekeeping staff were outstanding. The hotel provided water for drinking too. The front desk staff were friendly and helpful. Will stay again!
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear Pamela, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Beautiful property with great amenities on the most gorgeous beach ever! Walkable to many dining and shopping options.
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear donna, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
We have stayed here multiple times and this is our favorite place in Isla. Great location on a beautiful beach with nice clean rooms.
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear Ellis, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 21 Sep. 2024 on Expedia
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear Bruce, thank you for rating our performance!
5 out of 5
by A verified traveller

Posted 17 Sep. 2024 on Expedia
Loved it! Easy access to all activities and attractions.
Comment from Hotel Management
23 Sep. 2024 by Customer Service, Hotel Management
Dear Juaquina, thank you for sharing your experience and we would love to have you back!
5 out of 5
by A verified traveller

Posted 17 Sep. 2024 on Expedia
Loved everything about this hotel
Comment from Hotel Management
17 Sep. 2024 by Customer Service, Hotel Management
Dear Diana, thank you for sharing your experience and we would love to have you back!