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Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Exterior
9 restaurants, dinner served, French cuisine
Presidential Suite Ocean Front
Body treatments, hydrotherapy, body wraps, body scrubs, facials
Private beach, white sand, beach cabanas, sun-loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Pet-friendly
  • All-inclusive
  • Breakfast included
The current price is NZ$1,540
includes taxes & fees
17 Feb - 18 Feb

Explore the area

Map
Carr Punta Sam - Isla Blanca, Mz 2, Lt 10, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    ā€Ŗ8 min driveā€¬
  • Punta Sam Ferry Terminal
    ā€Ŗ10 min driveā€¬
  • Mujeres Beach
    ā€Ŗ14 min driveā€¬
  • Isla Mujeres, Quintana Roo (ISJ)
    ā€Ŗ92 min driveā€¬

Room options

View all photos for Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Individually furnished
Private plunge pool
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean Front

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View Double

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Tropical View Double

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite Swimout Ocean Front with terrace

Presidential Suite Swimout Ocean Front with terrace

Presidential Suite Swimout Ocean Front with terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Full-sized fridge/freezer
Dining table
  • 268 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
Smart TV
  • 114 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front

Preferred Club Master Suite Swim Out Ocean Front

Preferred Club Master Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Corner Ocean Front

Preferred Club Master Suite Corner Ocean Front

Preferred Club Master Suite Corner Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
Smart TV
  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front

Presidential Suite Ocean Front

Presidential Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Full-sized fridge/freezer
Dining table
Free minibar items
  • 174 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Hypo-allergenic bedding, free minibar, in-room safe

Run of the House

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Double

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (1102)
The price is NZ$2,181
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive. You'll be 4.8 km (3 mi) from Playa Mujeres Golf Club and 17.8 km (11.1 mi) from Puerto Cancun Marina Town Center. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a private beach. .A day of pampering can include massages and body wraps along with hydrotherapy and reflexology. The fine-dining restaurant, Bordeaux, serves French cuisine and is open for dinner. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the gym, outdoor tennis court, pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Costa Mujeres property include Langosta Beach and Playa Tortugas.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 14 min drive
  • Isla Mujeres Ferry Terminal - 87 min drive
  • North Beach - 92 min drive
  • Dolphin Discovery - 93 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ā€ŖIsla Blanca - ā€¬6 min drive
  • ā€ŖSo Cal Gourmet Food Emporium - ā€¬10 min walk
  • ā€ŖFlavors - ā€¬3 min drive
  • ā€ŖMar - ā€¬3 min drive
  • ā€ŖBraza Grill - ā€¬11 min walk

About this property

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Cool off in one of the 4 outdoor swimming pools at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive, and enjoy amenities such as an outdoor tennis court and a fitness centre.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 505 guestrooms or units
  • 5 levels
  • 10 buildings
  • 9 dining venues
  • 4 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Built in 2023
  • Buffet breakfast (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive offers 505 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. 49-inch Smart televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Costa Mujeres property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bordeaux
  • Coco Cafe
  • El Patio
  • Portofino
  • Sea Side

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Canoeing
  • Fitness classes
  • Free beach club
  • Gym
  • Outdoor tennis court
  • Paddleboard
  • Shopping
  • Snorkelling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Firepit
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1170 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1170 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.Ā Noise-free guestrooms cannot be guaranteed.
    Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Secrets Playa Blanca Costa Mujeres Adults Only
Secrets Playa Blanca Costa Mujeres Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive on 17 Feb 2025 start from NZ$1,540.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Yep, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

The closest beach to Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is North Beach (7.9 km).

Is there a spa on site at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive have a pool?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive features a private beach, 4 poolside bars and 4 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive.

Is Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive family-friendly?

No, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive serve breakfast?

You bet, free buffet brekkie is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

No, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Dogs are welcome at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 274 reviews
Rating 8 - Good. 30 out of 274 reviews
Rating 6 - Okay. 27 out of 274 reviews
Rating 4 - Poor. 7 out of 274 reviews
Rating 2 - Terrible. 6 out of 274 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelley

Stayed 5 nights in Oct 2024

10/10 Excellent

Daren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and everything was excellent
Stayed 6 nights in Nov 2024

10/10 Excellent

LEIDY

Stayed 4 nights in Oct 2024

10/10 Excellent

Gennesis

Liked: Cleanliness, staff & service, property conditions & facilities
Amount of possibilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Anisley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service, beautiful hotel and great staff
Stayed 3 nights in Nov 2024

10/10 Excellent

Thrisa Kimberly

Stayed 7 nights in Oct 2024

10/10 Excellent

ADAM

Stayed 3 nights in Sep 2024

10/10 Excellent

Dedrick LeAngelo

Stayed 3 nights in Oct 2024

2/10 Terrible

Nijah

Disliked: Cleanliness, staff & service, property conditions & facilities
Forced to pay over $200 for laundry after 2 staff members assured me it was free! The desk wasnā€™t willing to fix the mistake and refused to let me check out until the balance was cleared.
Stayed 4 nights in Nov 2024

10/10 Excellent

Anh, Driftwood

Stayed 6 nights in Oct 2024

6/10 Okay

Ekaterina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel itself is good as any other secrets hotel but they struggle with Staff. 1. It took at least an 1.5 hour to have lunch or dinner at any restaurant unless it was a buffet because the service was slow. I saw people wait for a glass of wine for 40 mins. 2. That issue above caused us to miss evening show every night cause the show was scheduled at inconvenient time compared to other resorts (Moxche has shows at 9:45) and Playa Blancas shows are 8:30 when majority of people are at dinner 3. Not enough staff by the pools carrying drinks around 4. I had a major issue with my pick up time by Amstar and Hotel was not able to assist me. I was supposed to be picked up at 7:40, i was at the lobby at that time exactly and they said - oh you driver actually left, sorry, cant help. Even Amstar manager on site did not do anything about it. So overall very average hotel, poor service, they need more time to figure it out.
Stayed 4 nights in Nov 2024

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. I was blown away by the quality of literally everything here. The staff were friendly, the food was excellent and the views were breath taking. I can't wait to visit again.
Stayed 7 nights in Oct 2024

10/10 Excellent

Carlos Alonzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, the rooms were better than the pictures portrayed. Prepare for a real 3pm check in, no early check in. The food presentation is awesome, the flavor is not always there but itā€™s good for the area.
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 6 nights in Sep 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING! Beautiful property, rooms are spacious and most have a wonderful view! Food was delicious. Our only complaint was that the drinks were very inconsistently made.
Stayed 5 nights in Oct 2024

10/10 Excellent

Rashaunna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay anywhere else
Stayed 3 nights in Oct 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities, beach, staff, clean, meals, room, restaurants, pools, drinks, all excellent!! Strongly recommended
Stayed 6 nights in Oct 2024

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2024

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not a single thing we did not enjoy. Food, location, entertainment, alcohol, and beach were amazing!
Stayed 4 nights in Oct 2024

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Derek Lee, Raymore

Stayed 4 nights in Sep 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024