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Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Exterior
Body treatments, hydrotherapy, body wraps, body scrubs, facials
Aerial view
Presidential Suite Ocean Front
Private beach, white sand, beach cabanas, sun-loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Pet-friendly
  • All-inclusive
  • Breakfast included
The price is NZ$1,321
includes taxes & fees
13 Jan - 14 Jan 2025

Explore the area

Map
Carr Punta Sam - Isla Blanca, Mz 2, Lt 10, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    8 min drive
  • Guy's Burger Joint
    7 min walk
  • Cancun Bus Station ADO
    20 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    92 min drive

Room options

View all photos for Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Individually furnished
Private plunge pool
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out Ocean Front

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View Double

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Tropical View Double

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite Swimout Ocean Front with terrace

Presidential Suite Swimout Ocean Front with terrace

Presidential Suite Swimout Ocean Front with terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Full-sized fridge/freezer
Dining table
  • 268 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
Smart TV
  • 114 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Ocean Front

Preferred Club Master Suite Swim Out Ocean Front

Preferred Club Master Suite Swim Out Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe

Preferred Club Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Corner Ocean Front

Preferred Club Master Suite Corner Ocean Front

Preferred Club Master Suite Corner Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Full-sized fridge/freezer
Free minibar items
Smart TV
  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front

Presidential Suite Ocean Front

Presidential Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Full-sized fridge/freezer
Dining table
Free minibar items
  • 174 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Hypo-allergenic bedding, free minibar, in-room safe

Run of the House

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite Double

Highlights

Furnished balcony or patio
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1073)
The price is NZ$1,632
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive. You'll be 4.8 km (3 mi) from Playa Mujeres Golf Club and 17.8 km (11.1 mi) from Puerto Cancun Marina Town Center. Highlights at this all-inclusive property include 5 restaurants, 4 outdoor swimming pools and a private beach. .A day of pampering can include massages and body wraps along with hydrotherapy and reflexology. The fine-dining restaurant, Bordeaux, serves French cuisine and is open for dinner. With 4 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the gym, outdoor tennis court, pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Costa Mujeres property include Langosta Beach and Playa Tortugas.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 14 min drive
  • Isla Mujeres Ferry Terminal - 87 min drive
  • North Beach - 92 min drive
  • Dolphin Discovery - 93 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ā€ŖIsla Blanca - ā€¬6 min drive
  • ā€ŖSo Cal Gourmet Food Emporium - ā€¬10 min walk
  • ā€ŖFlavors - ā€¬3 min drive
  • ā€ŖMar - ā€¬3 min drive
  • ā€ŖBraza Grill - ā€¬11 min walk

About this property

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). Cool off in one of the 4 outdoor swimming pools at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive, and enjoy amenities such as an outdoor tennis court and a fitness centre.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 4 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 507 guestrooms or units
  • 5 levels
  • 10 buildings
  • 5 dining venues
  • 4 bars by the pool
  • 6 bars or lounges
  • Conference rooms
  • Built in 2023
  • Buffet breakfast (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive offers 507 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished. 49-inch Smart televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Costa Mujeres property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 4 poolside bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bordeaux
  • Coco Cafe
  • El Patio
  • Portofino
  • Sea Side

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Canoeing
  • Fitness classes
  • Free beach club
  • Gym
  • Outdoor tennis court
  • Paddleboard
  • Shopping
  • Snorkelling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Firepit
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 1170 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1170 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.Ā Noise-free guestrooms cannot be guaranteed.
    Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Secrets Playa Blanca Costa Mujeres Adults Only
Secrets Playa Blanca Costa Mujeres Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive on 13 Jan 2025 start from NZ$1,321.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Yep, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

The closest beach to Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is North Beach (7.9 km).

Is there a spa on site at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive have a pool?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What luxury perks are available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive features a private beach, 4 poolside bars and 4 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive.

Is Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive family-friendly?

No, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive serve breakfast?

You bet, free buffet brekkie is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

No, Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Relax with a coldie at the 4 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive?

Dogs are welcome at Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 233 reviews" "
Rating 8 - Good. 23 out of 233 reviews" "
Rating 6 - Okay. 27 out of 233 reviews" "
Rating 4 - Poor. 7 out of 233 reviews" "
Rating 2 - Terrible. 6 out of 233 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Loved the pool areas and bars. Excellent vacation with my husband and another couple.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, amazing staff, and amazing food which is unexpected from an all inclusive resort! I couldnā€™t have asked for anything more from our stay.
Stayed 3 nights in Sep 2024

6/10 Okay

ANTHONY

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our first time at one of the Hyatt Secrets Resorts and we decided to give this one a try for Our Anniversary. We were here for 5 days. Our personal concierge was outstanding! But our first day at one of the restaurants Bordeaux our server seem to be having a bad day and I could feel it. This was about to ruin our night but we decided after to try another restaurant and Went to OCEANA we enjoyed it there and our server Max he was smiling and joyful so I think thats what actually fixed our first night !. But it was so difficult finding poolside staff to get drinks or food. But the last day 2 days it wasn't so bad because it seemed like Hyatt Corporate HR was visiting and for some reason We were getting the best service ever. I have visited 3 resorts this year in Mexico and I'll have to put this one on the bottom of my list. Maybe in the future I'll decide to give it another try heard because I heard it's pretty new resort. DON'T let this review change your mind this was our Experience! HOPE the team takes this review and improves . Thank You
Stayed 4 nights in Sep 2024

2/10 Terrible

bert

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Let me start with the pros, first off the staff was great and the property itself was really nice, rooms were awesome, pools and outdoor seating areas were top notch, the beach was one of the nicer ones weā€™ve ever been to and check in and check out process was really easy. Now Iā€™ll list some of the cons and the biggest problem we encountered on this trip. I definitely agree with having a dress code but I feel it was a bit strict and excessive compared to other nice all inclusive resorts weā€™ve visited. Another problem was the difficulty of getting into restaurants for dinner. In our situation we had a group of 10 so I understand there may be a wait to be able to set together but even when we were willing to split up dining was difficult. The first come first serve policy, with exception of Japanese which took reservations, created a mad rush at all the restaurants with no buffet style alternatives to alleviate the overflow. The biggest issue we had that prevented us from enjoying our stay, made traveling home difficult and caused lost wages was illness from the food or beverages. We did not leave the resort. Like I said we had ten people in our group, eventually seven out of the ten got violently SICK 2-3 days into our trip, five still have diarrhea even 2 days after returning home. Two have been to the doctor and been diagnosed with travelers diarrhea, something that is caused by unsafe food or water that involve parasites from FECES! Worst vacation weā€™ve ever experienced
Stayed 4 nights in Sep 2024

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is amazing! From the moment you get here until the time you leave they are so kind and catering to your every need.
Stayed 3 nights in Sep 2024

10/10 Excellent

Stevie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was the best I've ever experienced. From the time you arrive until the time you leave, there is someone ready to wait on you hand and foot no matter where you are on the resort. They personalize your experience by remembering your names and what kind of food/drinks you like. 10 out of 10 service. Elias was a pool concierge near the Jungle Pool during our stay and he was fantastic! Carlos was a server that worked several pools as well as the beach, also fantastic! This was also the cleanest place I've ever stayed in. Housekeeping was also 10 out of 10. I highly recommend this property!
Stayed 4 nights in Sep 2024

6/10 Okay

James, Grain valley

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Dress code in restaurants having to wear pants in Mexico is ridiculous while at a tropical resort. Nothing to do at resort but lay around pool.
Stayed 4 nights in Sep 2024

8/10 Good

kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Dinner was had to come by tho.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jocelyne Noemi, compton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this resort - Secrets Playa Blanca. One week of stay is not enough. I thank all of the staff for their assistance and for being so kind throughout our stay. Food was immaculate in the restaurants. Drinks were also very good. Rooms were beautiful as described and the pools were amazing! Definitely recommend to anyone and will definitely be coming back
Stayed 6 nights in Sep 2024

10/10 Excellent

Aileen

Stayed 4 nights in Aug 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!! They really make you feel at home! Everything about this place is superb!
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony, WOODBRIDGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service since you arrive. Very polite and professional. The resort itself is amazing, nice variety of restaurants. The staff is amicable and always with a smile whenever they address you. The room was beautiful, and our concierge Adrian always took care of us and provided information about all hotel activities during our stay. Easy to book activities outside of the hotel thanks to the Amstar team.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christine Joy Marinas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exceptional hospitality and attention to detail.
Stayed 4 nights in Sep 2024

10/10 Excellent

Petra Lydia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Lori Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a late arrival and were greeted but the receptionist. The resort is stunning and all of the employees were so friendly and helpful! The breakfast buffet was wonderful, the lunch choices were very good as well. Our diners were all so good, the Italian restaurant Portifino was our absolute favorite meal. Our room was lovely and left nothing for our wants or needs. The beach was beautiful, it did have some sea weed but it is the ocean and there was a slight small Storm out in the gulf so totally understandable. We highly recommend this resort!
Stayed 4 nights in Sep 2024

6/10 Okay

Justin

Travelled with group
Liked: Staff & service, property conditions & facilities
For it being all inclusive, you still had to pay. Pay for a massage, pay for some dinners and drinks. I assumed all inclusive meant ā€œall freeā€ I guess I was wrong.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the bedt experience! Property is beautiful and the staff was awesome. We will definitely be back!
Stayed 4 nights in Sep 2024

10/10 Excellent

Mario, Weehawken

Travelled with partner
Liked: Cleanliness, amenities
I highly recommend this hotel
Stayed 4 nights in Sep 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itā€™s very excellent experience.
Stayed 4 nights in Sep 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff very accommodating and very friendly. Service was great and they catered to all your needs. Also although, service at main restaurants at time could be a little slow. Drinks were great. Beach was very well maintained and freed of seaweed.
Stayed 7 nights in Aug 2024

10/10 Excellent

Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality and cleanliness of resort
Stayed 5 nights in Aug 2024

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 days for my 30th birthday in August and it was an amazing time! The food, staff and ocean had to be my top favorites! I want to say a HUGE shout out to Roberto Carlos, our server at the bar pool. He was so friendly and attentive and made our stay at Secrets the best! We looked for him all 5 days to sit in his section. This man deserves a raise!! I also want to shout out Casandra in hospitality and Erika and Joel in entertainment. Erika has quite the energy to keep the good times rolling! My favorite restaurants were SeaGrill I went there many times for there Bone Marrow plate it was delicious and the French restaurant for the lobster ravioli. I recommend bringing a Yeti to keep your drinks cold. The only down side was the mosquitoes, I got bit 23 times and was actively spraying mosquito repellent. Overall I give 5 stars to our experience here. Were going to miss Roberto Carlos he was the best!.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Stayed 4 nights in Aug 2024

10/10 Excellent

Chefhubi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Aug 2024

10/10 Excellent

Damaris

Travelled with family
Liked: Amenities
For this property I love everything, is good experience, the personal working is the best especially Sixto from market cafe for me is georguos vacation I hope return soon
Stayed 5 nights in Aug 2024