6/10 Okay
Erica
Travelled with partner
6 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
I wanted to start by saying we did love our stay but for the price thought it was necessary for major major improvements.
Check in is at 4 which is late to begin with but our room wasn’t ready until after 4 and come to find out they start cleaning rooms for check outs at 8:00 am even if the check out time is 11:00.
We added a night to our reservation separately and were awoken at 8 even though the check in had said we just had to come down to reactivate our room key and nothing else would be an issue. The cleaning service continued to come to our room as if we were checking out and I told the front desk again, she responded “fine I’ll tell them” as if that shouldn’t have been done the day before and that morning when I came down and spoke to her about it.
The restaurant on site was extremely overpriced. Claims 2 restaurants on site, only one. Service was good for some tables but horrible for us, no one came over but the water lady. Waitress came after 20 minutes wrote down our food and never came back until check but it wasn’t even busy.
Once that was situated no other issues with staff, pool and bar staff were phenomenal.
We loved the pool, bar, happy hour, games on the beach, rented bikes and paddle boards, and all the activities they have planned. This made it feel like a resort.
When we first got there we were feeling like a glorified motel, the parking lot and rooms on left need major updating. All rooms could use updates, no fancy lobby can hide that.
Erica
Stayed 2 nights in Jul 2024
