2/10 Terrible
brian
Travelled with family
2 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont even know where to start. First off dont go by any of the pictures they show on expedia or their own site because they arent even close. This place was horrible. We couldnt check in until after 4pm yet check in was between 3 and 4 pm. Then we finally get a room and put our stuff in it and immediately leave to go eat. Not even gone 2 hrs and when we come back theres a huge roach in the room which proceeds to run to the bathromm where we see 3 or 4 more huge roaches. We immediately went and told the office and obviously couldnt stay there! We show the office pictures and leave for another place to stay. Then we find out The Hadley wont refund us for our total stay. They are literaly trying to keep our money for the 1st night when we only put our bags in the room for maybe 2 hrs. They leave room doors open to the elements and nature all day long while cleaning. 1 staff member was amazing but I cant remember her name.The others I dealt with were horrible with no understanding or help and an attitude like we were lying until I showed the video. PLEASE DO YOURSELF A FAVOR AND NEVER STAY HERE.. Wish I could attatch photos here!
brian
Stayed 5 nights in Dec 2024