6/10 Okay
elyssa
Travelled with family
3 Aug 2024
Disliked: Staff & service
Disappointed in the attitude
The room was fine/adequate. Beds were not particularly comfortable, although the bedding was nice. The best thing I can say about this Hotel is that you get two rooms with a door between. The rooms were spacious
It was expensive and certainly not up to what it should have been for the cost. we had an issue with the shower/faucet and continually running water. Furthermore, the shampoo container was completely empty and 10pm after a long day to get into the shower and find there was no shampoo was extremely frustrating. It was pure neglect on their part and when I mentioned this in the morning on check out, I got an attitude from the front desk. The woman said to me “this could have been easily resolved with a phone call “I guess I should have gotten out of the shower/gotten dressed and had somebody bring shampoo up at 10 o’clock at night. What an inane remark ! I certainly could have received a more gracious and apologetic response.
Only other issue was that one of the two elevators was out of service and we were on the third floor. Therefore, we had to drag all of our things from one end of the hotel to the next in order to get the elevator on the other end of the hotel. It was out both days we were there. I think it would have been appropriate to issue some sort of credit towards our stay with all of these things, but nothing was offered.
elyssa
Stayed 1 night in Aug 2024