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Hilton Garden Inn Jacksonville Downtown Southbank

3.0 star property
Hotel in Jacksonville with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hilton Garden Inn Jacksonville Downtown Southbank

Lobby
Exterior
Restaurant
Presidential Suite, 1 King | Living area
Outdoor spa tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Hot tub
  • Bar
  • Room service
The current price is NZ$271
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
1201 Kings Avenue, Jacksonville, FL, 32207

Room options

View all photos for Room, 2 Queens, Accessible w/ Roll In Shower

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King, Accessible w/ Roll In Shower

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Accessible w/ Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen

37-inch LCD TV with satellite channels, TV

Junior Suite, 2 Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King, Mobility Access w/ Tub

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Mobility Access w/ Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King, Hearing Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King

Presidential Suite, 1 King

Presidential Suite, 1 King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen, Hearing Accessible

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 Queen, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queens, Accessible w/ Bathtub

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible w/ Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King

37-inch LCD TV with satellite channels, TV

Junior Suite, 1 King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen, Hearing Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queen, Hearing Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queens, Accessible

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queens, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 2 Queen

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King

Premium bedding, down duvets, in-room safe, laptop workspace

Room, 1 King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

Hilton Garden Inn Jacksonville Downtown Southbank places you in the centre of Jacksonville, within just a 15-minute stroll of Jacksonville Historical Center and San Marco Theatre. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .Garden Grille & Bar is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Southside hotel include VyStar Veterans Memorial Arena and EverBank Stadium.

Getting around

  • Kings Avenue Station - 5 min walk
  • Jacksonville Station - 17 min drive
  • Jacksonville International Airport (JAX) - 22 min drive

Restaurants

  • ‪La Nopalera San Marco - ‬4 min walk
  • ‪V Pizza - ‬2 min walk
  • ‪The Bearded Pig - ‬2 min walk
  • ‪Tropical Smoothie Cafe - ‬8 min walk
  • ‪The Southern Grill - ‬12 min walk

About this property

Hilton Garden Inn Jacksonville Downtown Southbank

Hotel in Jacksonville with 24-hour fitness centre and 24-hour front desk
Hilton Garden Inn Jacksonville Downtown Southbank offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1226 square feet (114 square metres) and includes conference space. Hilton Garden Inn Jacksonville Downtown Southbank also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jacksonville hotel.

  • 1 building
  • 123 guestrooms or units
  • 8 levels
  • Conference rooms
  • 1226 sq ft of conference space
  • 114 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Jacksonville Downtown Southbank offers 123 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

Similar properties

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Southbank Hotel by Marriott Jacksonville Riverwalk

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4.1 out of 5, Very good, 1,388 reviews
The price is NZ$230
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered parking on site (USD 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 7.50 to 21.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,226 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7.50 to 21.50 per person
  • Covered self-parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Downtown/Southbank
Hilton Garden Inn Downtown/Southbank Hotel
Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
Hilton Garden Inn Jacksonville Downtown/Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Southbank Hotel
Hilton Garden Inn Southbank
Hilton Jacksonville Southbank
Hilton Garden Inn Jacksonville Downtown Southbank Hotel
Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Jacksonville Downtown Southbank?

Hilton Garden Inn Jacksonville Downtown Southbank offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Jacksonville Downtown Southbank?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Jacksonville Downtown Southbank on 20 Apr 2025 start from NZ$270.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Jacksonville Downtown Southbank?

Yep, Hilton Garden Inn Jacksonville Downtown Southbank has a secured covered self car park with in/out privileges for USD 20.00 per day.

Are there any beaches close to Hilton Garden Inn Jacksonville Downtown Southbank?

The closest beach to Hilton Garden Inn Jacksonville Downtown Southbank is Kurzius Beach (6 km).

Does Hilton Garden Inn Jacksonville Downtown Southbank have a pool?

Hilton Garden Inn Jacksonville Downtown Southbank has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10 PM.

What makes Hilton Garden Inn Jacksonville Downtown Southbank a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn Jacksonville Downtown Southbank.

Is Hilton Garden Inn Jacksonville Downtown Southbank family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Jacksonville Downtown Southbank is a hit with families.

Does Hilton Garden Inn Jacksonville Downtown Southbank serve breakfast?

Yep, cooked-to-order brekkie is served weekdays between 6:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Jacksonville Downtown Southbank?

No, Hilton Garden Inn Jacksonville Downtown Southbank does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Jacksonville Downtown Southbank?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn Jacksonville Downtown Southbank?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Garden Inn Jacksonville Downtown Southbank?

Cats and dogs are welcome at Hilton Garden Inn Jacksonville Downtown Southbank, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hilton Garden Inn Jacksonville Downtown Southbank Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 560 out of 1068 reviews
Rating 8 - Good. 280 out of 1068 reviews
Rating 6 - Okay. 102 out of 1068 reviews
Rating 4 - Poor. 65 out of 1068 reviews
Rating 2 - Terrible. 61 out of 1068 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Meba

Stayed 3 nights in Dec 2024

2/10 Terrible

Theodora

Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Yaimara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location
Stayed 1 night in Nov 2024

10/10 Excellent

Taylor

Stayed 1 night in Nov 2024

8/10 Good

Ron

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
hotel was almost empty and the first room they gave us had bad smell. They did move to another room that worked.Water was not ever hot. the bathrooms in the pubic were all dirty!!! Very little dining and breakfast was plentiful? Probably the worst Hilton property stayed in ever!
Stayed 1 night in Dec 2024

10/10 Excellent

Nicole

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Let down.
We get that stuff happens but the hot tub/pool was out of order, the elevators broke…. Not what we were expecting. Bartender named Jose in the lobby was the highlight of our entire stay. Not happy with the visit other than him.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot
Stayed 2 nights in Nov 2024

8/10 Good

Brian

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Kelley

Stayed 1 night in Nov 2024

10/10 Excellent

Glenda, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and very clean. The staff was very helpful and nice as well.
Stayed 1 night in Nov 2024

10/10 Excellent

Pauline

Stayed 1 night in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Alex

Stayed 3 nights in Nov 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For what we spent on this room, I was disappointed that we couldn't get room service. We called to find a menu and they said it was on the website but it wasn't. Called again and that person said we couldn't get room service because they were too busy. We went down to the restaurant and ordered 2 bacon cheese burgers and said to call when they were ready and we would come get them. We got the call and went to get them which were barely warm and one had bacon and one without. Also the tv went out. Do not plan on staying at a Hilton ever again.
Stayed 2 nights in Nov 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy my stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit!!!
Easy access off interstate and close to restaurants! Staff beyond helpful!!!
Stayed 1 night in Nov 2024

8/10 Good

Colleen

Travelled with group
Liked: Staff & service, property conditions & facilities
Parking is an additional fee. $20 a day. That’s terrible. My room didn’t have any shampoo in moldy locked bottles. It was like being in a crime ridden Walmart. Staff was exceptional. Convenience items were very expensive ($4 for a microwave popcorn bag) I would not stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Jose was an excellent bartender!
Stayed 5 nights in Oct 2024

4/10 Poor

Chad

Travelled with family and small children
Disliked: Cleanliness
The front desk staff was great. That’s about where it end. I was placed in a handicap room for some reason. The fridge didn’t work and ruined our left overs and food we purchased for breakfast as the breakfast meal is super expensive for just add water eggs and such. Our room was never cleaned or towels restocked for some reason. Bed was not comfortable at all and the blankets are stupid thin and hard to figure out as they are fitted to the bed. Then to be woken up in the early hours by the loud Cuban staff shouting at each other down the hallways all morning while cleaning. Disappointed as we have stayed here before and didn’t have this experience on the last stay. I don’t think we will be back.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and updated rooms
The hotel is in a good location. Everyone says that the San Marco neighborhood is the best in Jacksonville and it's convenient to take the Skywalk or water taxis over to the stadium. The room was nicely updated and pretty large. My only complaint was that there was never coffee in the morning in the lobby. You pay for breakfast, but there was complimentary coffee and it was always empty.
Stayed 4 nights in Oct 2024