6/10 Okay
Greg
Travelled with family
3 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
The views from the property were amazing. The location to the beach and walking trails were a draw. That is where the positive ended for the property.
The property was disconnected and getting from the parking to the rooms and lobby was awkward and not well instructed. The room looked old and the air didnāt work very well. There were also holes in the curtains.
The way the property is setup is more of a motel style instead of a hotel, since the rooms can only be accessed from the walkway outside.
Services were very lacking for a luxury hotel. The cleaning service had to be requested one day. There were dresses hung up in the room and after the room was requested to be cleaned cleaned, the dresses were left on the floor.
I asked about pressing service since we were there for a wedding. The front desk staff didnāt know what services were offered. The room had a note about pressing service, which I tried. Luckily I didnāt need it to be done that day, because the shirt I sent was more wrinkled when it was returned than sent.
Greg
Stayed 3 nights in Nov 2024