See all properties
Save

The Mayflower, Jakarta - Marriott Executive Apartments

4.5 star property
Luxury Jakarta hotel in Setiabudi with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Mayflower, Jakarta - Marriott Executive Apartments

Exterior
Indoor pool, pool loungers
View from room
Indoor pool, pool loungers
Deluxe Suite, 2 Bedrooms, City View, Corner

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Parking available
    Parking available
  • Gym
    Gym
  • Room service
    Room service
The price is NZ$199
includes taxes & fees
30 Nov - 1 Dec

Explore the area

Map
Jl. Jenderal Sudirman Kav. 76-78, Sudirman Plaza, Indofood Tower, Jakarta, 12910
  • Jakarta World Trade Center
    10 min walk
  • Grand Indonesia
    16 min walk
  • Bundaran HI
    18 min walk
  • Jakarta (HLP-Halim Perdanakusuma Intl.)
    24 min drive

Room options

View all photos for Deluxe Suite, 2 Bedrooms, City View, Corner

Deluxe Suite, 2 Bedrooms, City View, Corner

Deluxe Suite, 2 Bedrooms, City View, Corner

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 106 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, City View

Superior Suite, 1 Bedroom, City View

Superior Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, City View

Executive Suite, 2 Bedrooms, City View

Executive Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 135 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 3 Bedrooms, City View

Executive Suite, 3 Bedrooms, City View

Executive Suite, 3 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 193 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 106 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, City View

Deluxe Suite, 1 Bedroom, City View

Deluxe Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 97 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Building design
Fraser Residence Menteng Jakarta
Pool
Kitchen
Washer
Dryer
4.5 out of 5, Wonderful, (197)
The price is NZ$223
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Fraser Residence Menteng Jakarta

About the area

Jakarta

A luxury stay in the heart of Jakarta awaits you at The Mayflower, Jakarta - Marriott Executive Apartments. Within a 20-minute stroll, you'll find Jakarta World Trade Center and Grand Indonesia. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The family restaurant, The Cafe, serves Indonesian cuisine and is open for breakfast, lunch and dinner. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4.5-property class Setiabudi hotel include Setiabudi One and Bundaran HI.

What's nearby

  • Grand Indonesia - 16 min walk - 1.4 km
  • Bundaran HI - 18 min walk - 1.5 km
  • Balai Sidang Jakarta Convention Center - 3 min drive - 2.9 km
  • Plaza Indonesia - 5 min drive - 3.3 km
  • Thamrin City Shopping Mall - 5 min drive - 3.7 km

Getting around

  • Stasiun MRT - Setiabudi - 5 min walk
  • Jakarta Sudirman Station - 8 min walk
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 24 min drive

Restaurants

  • ‪The Grill - ‬6 min walk
  • ‪Udonku - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Aro Aroy - ‬6 min walk
  • ‪Starbucks - ‬2 min walk

About this property

The Mayflower, Jakarta - Marriott Executive Apartments

Luxury Jakarta hotel in Setiabudi with a full-service spa
The Mayflower, Jakarta - Marriott Executive Apartments offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. There's an onsite business centre.

WiFi is free in public spaces. A children's pool, a sauna, and multilingual staff are also featured at the luxury The Mayflower, Jakarta - Marriott Executive Apartments. An airport shuttle (available on request) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Jakarta hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 8 levels
  • Built in 2007
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
The Mayflower, Jakarta - Marriott Executive Apartments offers 96 accommodations with washers/dryers and DVD players. This accommodation offers separate sitting areas. Beds feature down duvets. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Accommodation at this 4.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms feature minibars and laptop-compatible safes. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Indonesian, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM at scheduled times and on request
  • Parking on site (IDR 50,000 per day)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 181,500 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Cafe

Family friendly

  • Children's pool
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar in bathtub (71 centimetre high)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (81 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Biodegradable coffee stirrers available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 423500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 181500 per person
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: IDR 50000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 423500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Marriott Executive Apartments Mayflower
Marriott Executive Apartments Mayflower Aparthotel
Marriott Executive Apartments Mayflower
The Mayflower Jakarta Marriott Executive Apartments
The Mayflower, Jakarta - Marriott Executive Apartments Hotel
The Mayflower, Jakarta - Marriott Executive Apartments Jakarta

Frequently asked questions

What is the cancellation policy at The Mayflower, Jakarta - Marriott Executive Apartments?

The Mayflower, Jakarta - Marriott Executive Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Mayflower, Jakarta - Marriott Executive Apartments?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Mayflower, Jakarta - Marriott Executive Apartments on 30 Nov 2024 start from NZ$198.8, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Mayflower, Jakarta - Marriott Executive Apartments?

Yep, The Mayflower, Jakarta - Marriott Executive Apartments has a self car park for IDR 50000 per day. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to The Mayflower, Jakarta - Marriott Executive Apartments?

The closest beach to The Mayflower, Jakarta - Marriott Executive Apartments is San Antonio Beach PIK 2 (15.8 km).

Is there a spa on site at The Mayflower, Jakarta - Marriott Executive Apartments?

Yep, there is an onsite spa at The Mayflower, Jakarta - Marriott Executive Apartments. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does The Mayflower, Jakarta - Marriott Executive Apartments have a pool?

The Mayflower, Jakarta - Marriott Executive Apartments has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at The Mayflower, Jakarta - Marriott Executive Apartments?

The Mayflower, Jakarta - Marriott Executive Apartments features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, 24-hour room service and dining areas.

What makes The Mayflower, Jakarta - Marriott Executive Apartments a romantic place to stay?

24-hour room service, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at The Mayflower, Jakarta - Marriott Executive Apartments.

Is The Mayflower, Jakarta - Marriott Executive Apartments family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that The Mayflower, Jakarta - Marriott Executive Apartments is a hit with families.

Are there hot tubs in the rooms at The Mayflower, Jakarta - Marriott Executive Apartments?

No, but there are deep-soaking baths in the guestrooms.

Does The Mayflower, Jakarta - Marriott Executive Apartments serve breakfast?

Sure does, buffet brekkie is available weekdays between 6:00 AM and 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Mayflower, Jakarta - Marriott Executive Apartments?

No, but there's an airport shuttle that runs from 8:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at The Mayflower, Jakarta - Marriott Executive Apartments?

Yep, you can grab a meal at The Mayflower, Jakarta - Marriott Executive Apartments's onsite restaurant that serves Indonesian cuisine.

What time are check-in & check-out at The Mayflower, Jakarta - Marriott Executive Apartments?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Mayflower, Jakarta - Marriott Executive Apartments?

No, only service animals are allowed.

The Mayflower, Jakarta - Marriott Executive Apartments Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 212 reviews" "
Rating 8 - Good. 72 out of 212 reviews" "
Rating 6 - Okay. 12 out of 212 reviews" "
Rating 4 - Poor. 3 out of 212 reviews" "
Rating 2 - Terrible. 3 out of 212 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location. The staffs are all amazing especially The Cafe staff Anissa and manager Hondo. Very gracious and such a warm welcome. The room is beautiful. Very comfortable. Would definitely be returning.
Stayed 13 nights in Jul 2024

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, super friendly!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Quintin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL HOTEL!
Very relaxing and comfortable. Everything was perfect at this hotel. The staff is always smiling and welcoming. Very pleased guest!
Stayed 2 nights in Dec 2023

10/10 Excellent

Quintin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied world traveller
This is the most comfortable stay I’ve had with a kitchen, big frig, great view to the city for a great price. Great for families too!
Stayed 4 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Oct 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness
Reception was very friendly and efficient
Stayed 1 night in Oct 2023

10/10 Excellent

Alwiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 4 nights in Sep 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and cooperative staff
Stayed 1 night in Jul 2023

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, room comfort
Stayed 13 nights in Jun 2023

2/10 Terrible

Pon

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Old property need to refurbish. Sound proof system is very poor. You can clearly heard motor engine sound in the room.
Stayed 3 nights in Mar 2023

10/10 Excellent

YU

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The washing machine was bad, but they changed one, all good.
Stayed 1 night in Sep 2022

10/10 Excellent

Agustina

Stayed 3 nights in May 2022

10/10 Excellent

M.Y.P.

Travelled with family
Liked: Cleanliness, room comfort
Fantastic for weekend escape in the City Center
The property is amazing. Well done Maintenance with wood floor. The bed is very comfortable (i forgot to check the brand). The bathtub is big. The office manager take me to the Room after check in. The view is fantastic (Sudirman street view). The hotel approved all of my requests.
Stayed 1 night in Nov 2020

10/10 Excellent

Mhamid, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staffs deserve award ! From security, reception, waiters to housekeeping. Location is also perfect as its in front of the MRT.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Service is very responsive. We had issues with the washing machine not drying. Within minutes of my complaint, the staff came to replace it with another unit. Breakfast was really good. The buffet was limited but the kitchen was ready to whip up special order
Stayed 4 nights in Dec 2019

8/10 Good

Dena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms with friendly staff
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
week business stay
I had a good stay here. All the rooms are located on floors 30+ so the view is excellent. I enjoyed a spa treatment (massage). The rooms are very spacious - only thing to improve is the in-room dining. Poor quality of food I would say, although I did enjoy the breakfast buffet down in the lobby. Would stay again.
Stayed 3 nights in Nov 2019

10/10 Excellent

Min Hao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Nov 2019

6/10 Okay

Fathia Astrini

Business traveller
Liked: Staff & service
Stayed 7 nights in Oct 2019

10/10 Excellent

wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Central Jakarta location
We had booked two studio apartments for the stay. the Marriott team was amazing!!! they always went out of their way to help and look after us. nothing was ever too much which made the stay very enjoyable and i would look to book them again for the next trip.....
Stayed 3 nights in Nov 2019

8/10 Good

Kwang Kwok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Five star service
I stayed 2 nights recently but unfortunately the aircon in that room was not working despite tech crew attending to it. I had to pqck all my things n move to another room late in the night. But the new was very noisy (I am sensitive to noise) I couldn't sleep. The next day I had to move to another room However, through the whole saga, I had to applaud the staff. They showed great care n provided a service standard that is industry-leading. In particular, I want to thank the Manager Fandi. He went out of the way to ensure that all issues were remedied promptly. He personally ensured all remedies went well n called me thereafter to ensure all was well. Thank you, pak Fandi and staff. Keep up the good work. If you want a place with attentive caring staff, here is a place to stay.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Services with clean and spacious room
The room is spacious and comfortable. The Lady Operation Manager and the Head Chef were very helpful. They helped to prepare vegetarian foods for my breakfast when they found out that I am a vegetarian. Really appreciated. The room has a kitchen too with all of the required utensils for me to cook for myself. There is a small shopping mall, within 5-10 minutes walk, that allowed me to get the required ingredients for my cooking. Water Heater in my room took a while to heat up though. I was very satisfied with the stay overall and will definitely come back again for my next trip.
Stayed 5 nights in Sep 2019

10/10 Excellent

NM, AU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our first stay here, so we extended another night. The 3-bedroom apartment was so spacious and has a great city view. Similar to other Marriott hotels that we stayed in Melbourne, Sydney, Singapore, Thailand and Vietnam, the apartment offers very comfortable bedding, equipped with goose down pillows. It also has immaculate indoor swimming pools and gym facilities. The security is also great and their hospitality is second to none. All staff was very helpful, friendly and accommodating. For instance, my grandma had to use a wheelchair, so they were very supportive and strive to accommodate her special needs. However, there are some rooms for improvement that can make our stay more enjoyable. There’s a lack of in-house food options and the food quality isn’t really “five-star” for the price we had to pay. Not to worry, though.. Because it’s strategically located near prominent shopping centres, you can always order food from other places using external food services like Gojek’s Go Food. They took this feedback very seriously and we understand that they’re in the process of improving their in-house food and beverages. They even had their chef to come to us and discuss this concern. Such an amazing service!!! Overall, I highly recommend this apartment, especially if you’re travelling with a family or with someone who has special needs. Thanks for your hospitality, Marriott. I’ll definitely come back when I visit my family in Indonesia next time.
Stayed 1 night in Jul 2019