See all properties
Save

Kievits Kroon Gauteng Wine Estate

4.0 star property
Adults-only hotel with 7 hot tubs and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kievits Kroon Gauteng Wine Estate

Poolside bar
Indoor pool, pool umbrellas, pool loungers
Fountain
Couples treatment room(s), sauna, hot tub, body treatments, hydrotherapy
Couples treatment room(s), sauna, hot tub, body treatments, hydrotherapy

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • 24/7 front desk
  • Spa
  • Breakfast available
The price is NZ$330
includes taxes & fees
15 Jan - 16 Jan 2025

Explore the area

Map
Plot 41, Reier Rd, Kamelldrift East, Pretoria, Gauteng, 0035
  • Kolonnade Shopping Centre
    11 min drive
  • Pretoria National Botanical Garden
    16 min drive
  • Granita Restaurant
    5 min walk
  • Johannesburg (GCJ-Grand Central)
    42 min drive

Room options

Premium Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony or patio
Outdoor play area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Junior Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Balcony or patio
Outdoor play area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
  • 38 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Down duvet
Egyptian cotton bed sheets
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Apogee Boutique Hotel & Spa

Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (33)
The price is NZ$369
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Apogee Boutique Hotel & Spa

About the area

Pretoria

At Kievits Kroon Gauteng Wine Estate, you'll be 1.1 km (0.7 mi) from Sandonia Golf Club and 2.9 km (1.8 mi) from Roodeplaat Dam Nature Reserve. Highlights at this hotel include 2 bars/lounges, 7 hot tubs and a full-service spa. .A day of pampering at Winelands Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Kingsleys Restaurant, serves African cuisine and is open for breakfast, lunch and dinner. 41 Library Bar is the hotel's own bar. Enjoy the indoor swimming pool, sauna and pool loungers as well as access to archery. 16792 square feet (1560 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Pretoria hotel include Magaliesberg Biosphere Reserve and Kolonnade Retail Park.

What's nearby

  • University of Pretoria - 16 min drive
  • Pretoria National Botanical Garden - 16 min drive
  • Menlyn Park Shopping Centre - 16 min drive
  • Time Square Casino - 16 min drive
  • National Zoological Gardens of South Africa - 20 min drive

Getting around

  • Johannesburg (JNB-O.R. Tambo Intl.) - 46 min drive

Restaurants

  • ‪Mamelodi West, Pretoria, Gauteng - ‬16 min drive
  • ‪KFC - ‬9 min drive
  • ‪Ocean Basket - ‬7 min drive
  • ‪KFC - ‬9 min drive
  • ‪Nando's - ‬19 min drive

About this property

Kievits Kroon Gauteng Wine Estate

Adults-only hotel with 7 hot tubs and full-service spa
Kievits Kroon Gauteng Wine Estate offers its guests a full-service spa, 7 hot tubs, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 16792 square feet (1560 square metres) and includes a conference centre. Spa services, a library, and a terrace are also featured at the business-friendly Kievits Kroon Gauteng Wine Estate. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pretoria hotel.

  • 1 floor
  • 142 guestrooms or units
  • 40 buildings
  • 2 bars or lounges
  • Conference rooms
  • 16792 sq ft of conference space
  • 1560 sq. m of conference space
  • Built in 1997
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue
Kievits Kroon Gauteng Wine Estate offers 142 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

Winelands Spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 14 years old are not allowed in the spa.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: ZAR 330 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 41 Library Bar
  • Kingsleys Restaurant

Things to do

  • 7 spa tubs
  • Archery
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (16,792 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 16 December and 14 January.
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Front desk
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 330 per person
  • Airport shuttle fee: ZAR 850 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 14 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Kievits Kroon Estate & Spa
Kievits Kroon Country Estate Hotel
Kievits Kroon Country Estate Hotel Pretoria
Kievits Kroon Country Estate Pretoria
Kievits Kroon Country Estate Spa
Kievits Kroon Country Estate Hotel Roodeplaat
Kievits Kroon Country Estate & Spa Hotel
Kievits Kroon Country Estate & Spa Pretoria
Kievits Kroon Country Estate & Spa Hotel Pretoria
Kievits Kroon Country Estate
Kievits Kroon Country Estate Spa
Kievits Kroon Gauteng Wine Estate Hotel
Kievits Kroon Gauteng Wine Estate Pretoria
Kievits Kroon Gauteng Wine Estate Hotel Pretoria

Frequently asked questions

What is the cancellation policy at Kievits Kroon Gauteng Wine Estate?

Kievits Kroon Gauteng Wine Estate offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kievits Kroon Gauteng Wine Estate?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Kievits Kroon Gauteng Wine Estate on 15 Jan 2025 start from NZ$329.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kievits Kroon Gauteng Wine Estate?

Yep, Kievits Kroon Gauteng Wine Estate has a free self car park and free RV/bus/truck parking.

Is there a spa on site at Kievits Kroon Gauteng Wine Estate?

Yep, Winelands Spa is available for guests. It has 7 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Kievits Kroon Gauteng Wine Estate have a pool?

Kievits Kroon Gauteng Wine Estate has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The swimming pool is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What luxury perks are available at Kievits Kroon Gauteng Wine Estate?

Kievits Kroon Gauteng Wine Estate features 7 hot tubs, an indoor pool and 2 bars.

What makes Kievits Kroon Gauteng Wine Estate a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Kievits Kroon Gauteng Wine Estate.

Is Kievits Kroon Gauteng Wine Estate family-friendly?

No, Kievits Kroon Gauteng Wine Estate is an adults-only property.

Does Kievits Kroon Gauteng Wine Estate serve breakfast?

You bet, full breakfast is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Kievits Kroon Gauteng Wine Estate?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Kievits Kroon Gauteng Wine Estate?

Yep, you can grab a meal at Kievits Kroon Gauteng Wine Estate's onsite restaurant.The dining venue is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What time are check-in & check-out at Kievits Kroon Gauteng Wine Estate?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Kievits Kroon Gauteng Wine Estate?

No, only service animals are allowed.

Is there a golf course on site at Kievits Kroon Gauteng Wine Estate?

There isn't one on site, but Sandonia Golf Club is a short 13-minute walk away.

Kievits Kroon Gauteng Wine Estate Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 69 reviews" "
Rating 8 - Good. 21 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Hunter

Disliked: Staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Vanessa

Stayed 1 night in May 2023

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for a romantic getaway
Excellent hotel, beautiful grounds, great comfortable rooms. Restaurant is absolutely brilliant
Stayed 1 night in Nov 2022

10/10 Excellent

Maxwell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure and stay!!
OMG!! What a find. We changed our travel plans at the last minute and booked hotel for 2 nights. It was fantastic!!!!! Beautiful, safe, luxurious, friendly, spotless. Win African wildlife in the gardens and excellent bars and restaurants it could not have been better
Stayed 2 nights in Sep 2022

8/10 Good

Happy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Chrisandra

Stayed 1 night in Mar 2022

2/10 Terrible

Phumelele

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Terrible, dirty carpets, no wifi
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend retreat
Excellent for a weekend retreat. Great facilities, excellent service, fantastic food
Stayed 1 night in Nov 2021

10/10 Excellent

Cornie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

FP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway anniversary weekend.
The rooms are spacious and clean. The food is delicious for every meal. The spa is world-class. The setting is peaceful and relaxing. The best thing about Kievits Kroon is the amazing staff who went out of their way to make our anniversary special and memorable. Whether it's a night or a weekend away, I would recommend Kievits Kroon Country Estate.
Lunch time.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Magnificent Gardens, beautiful property, friendly reception, comfortable room, and though our booking was botched on check in, the receptionist on duty handled it very professionally and efficiently and upgraded our stay which we appreciated. Restaurant (waiter service) in the a la carte restaurant for dinner was bad and we waited an hour for our food, so training is needed here- but there were many other plus points and we will definitely stay there again in 2021
Stayed 3 nights in Mar 2020

8/10 Good

ECKARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, comfortable and clean
Nice and quite area and establishment. Under cover parking was a bonus, as it was the only establishment to offer this in the area. Breakfast can improve
Stayed 2 nights in Feb 2020

8/10 Good

ECKARD

Travelled with family
Liked: Staff & service
Room for improvement
Overpriced for what we experienced; gardens not looked after properly. Shower cubicle too small.
Stayed 2 nights in Feb 2020

6/10 Okay

Lisa

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Hafiza

Liked: Room comfort
Average
I stayed for a total of three nights. Overall was a good experience. The conferencing staff are very helpful and the other staff as well. There were however, marks on the carpet in the room. And the staff completely forgot about turn down service on one of the evenings. When I tried to contact reception that evening, there was no answer. The blind in the room was opened incorrectly by housekeeping staff and subsequently got stuck and the not closed during turn down service that evening.So I had to call reception to get maintenance to come and close the blind. Wifi signal to rooms are also not great. Had to go to reception just to send an email.
Stayed 1 night in Oct 2019

10/10 Excellent

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick relaxing break in a beautiful setting
With Check-in there was some confusion as they were not aware of my booking. However, the ladies handled it professionally and made a plan quickly. We only stayed for one night but wow it was just what we needed. We relaxed by the pool during the day and later had a very nice buffet dinner. We had the luxury room and it was nice in size, good in comfort and the location was beautiful. We really had a wonderful stay and will return for a longer visit!
Stayed 1 night in Sep 2019

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pragtige wegbreek plek !
Wonderlike fasiliteit , Met uitstekende Spa ! Heerlike kos in restaurant wat oop was. Dalk bietjie te duur en waarde vir geld ? Van die personeel in die restaurant was beslis NIE op standaard nie en ek het die gevoel gekry , dit is naweek , hier is min mense , kom ons oorleef personeel wat nog leer !!?
Stayed 1 night in Sep 2019

10/10 Excellent

Zaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best getaway experience in Pretoria!
What an amazing stay! Friendly and efficient staff! Relaxation central! This is the best idea for a couples getaway! Definitely worth the price! Next time I will ask for package deals where I’ll save on treatments and accommodation. Next time I’m bringing friends along for lunch just to experience the Cape Franschhoek style venue.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Could be much better
Room was fine but outside porch was dirty and building was cracked. Aircon made a lot of noise. Also the dinner was a problem, only delivered after 23:00 (ordered just after 20:00). Broken amenities in room.
Stayed 1 night in Aug 2019

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Tanja

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not too impressed
The hotel is beautiful and relaxing. Problem is in the 2 days we spend time at the pool there were NO waiters attending to the area. Everytime you have to ask at the bar to order food and drink and then you wait almost an hour. it is ridiculous service for a 4star establishment. The waiters are not friendly or understanding of the menu at all. We didn't feel like its a pampered special relaxing day out like we expected. It's disappointing. I will rather go to The Palazzo hotel in future where service at the pool is prompt and friendly. Breakfast was also overcooked. I didn't enjoy it at all. The spa is nice and the venues are beautiful
Stayed 1 night in Mar 2019

6/10 Okay

Craig

Disliked: Staff & service, room comfort
Didn’t live up to expectations
Gate security didn’t know where to send us? Check in at reception once we found it was great. Our safe did not work and even after numerous requests, it was not sorted. When someone came to try and fix and couldn’t, we were told to dial 9 for reception and notify them again. To which we replied on what telephone?? There wasn’t even a phone in our room!! Bed was hard, the shower has moss growing down from the ceiling The gardens and settings are amazing but the pool service was non existent! I had to go and find someone. When eventually they came, they were grumpy! The Spa redeemed the experience as it was amazing. Spa facilities are great and the staff were fantastic. Our second night at the restaurant was also much better than the first as we asked to speak to the chef and he was very obliging and cooked a fillet that was out of this world. Unfortunately, not sure we would go stay there again but would definitely go back to the Spa.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
for the price one would expect a little bit more. The room we had was ok ….the aircon when switched on dripped constantly (should be checked out room no.14). Missed little things like cotton wool & earbuds... breakfast was good...buffet dinner expensive but tasty...bar service restaurant very slow. Was unable to ascertain if there was room service....no info in room whatsoever.
Stayed 2 nights in Feb 2019