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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property
Family-friendly hotel connected to a shopping centre in Johannesburg with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Lobby
Guest Room,1 King Bed ,Non-smoking | View from room
Universal Access
Terrace/patio
Couples treatment room(s), body treatments, aromatherapy

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Parking available

Explore the area

Map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Melrose Arch Shopping Centre
    4 min walk
  • Wanderers Stadium
    16 min walk
  • The Wanderers Golf Club
    2 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.)
    31 min drive

Room options

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Private bathroom
Free bottled water
  • 43.0 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

View from room

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Free bottled water
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

African Pride Melrose Arch Hotel, Autograph Collection

Pool
Free WiFi
Air conditioning
Gym
4.6 out of 5, Wonderful, (384)
The price is NZ$286
for 1 night
includes taxes & fees
18 Dec - 19 Dec
African Pride Melrose Arch Hotel, Autograph Collection

About the area

Johannesburg

You'll be connected to a shopping centre at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch, and within just a 10-minute stroll of Melrose Arch Shopping Centre and James and Ethel Grey Park. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to Camelot Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Enjoy the outdoor swimming pool and gym. Meeting rooms, conference space, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Birnam hotel include Wanderers Stadium and The Wanderers Golf Club.

What's nearby

  • Melrose Arch Shopping Centre - 4 min walk
  • Wanderers Stadium - 16 min walk
  • Rosebank Mall - 5 min drive
  • Nelson Mandela Square - 6 min drive
  • Sandton City Mall - 6 min drive

Getting around

  • Rosebank Station - 8 min drive
  • Johannesburg Sandton Station - 12 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 31 min drive

Restaurants

  • ‪Istanbul Kebab - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Grillhouse - ‬3 min walk
  • ‪Mr. George - ‬5 min walk
  • ‪Mezepoli - Melrose Arch - ‬3 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Family-friendly hotel connected to a shopping centre in Johannesburg with a full-service spa
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Protea Hotel Fire & Ice by Marriott JHB Melrose Arch. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 4-star Johannesburg hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Camelot Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (ZAR 65 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 215 to 215 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Sign language-capable staff
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ZAR 215 to 215 per person
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Self-parking fee: ZAR 65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

What is the cancellation policy at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

As of 4 Dec 2024, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on 17 Dec 2024 start from NZ$172.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a self car park for ZAR 65 per night.

Is there a spa on site at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, Camelot Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch features a full-service spa, an outdoor pool and 2 bars.

Is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as highchairs and baby baths in the guestrooms, it's no surprise that Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is a hit with families.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch serve breakfast?

Yep, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, you can grab a meal at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, pets are not allowed.

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 367 reviews" "
Rating 8 - Good. 132 out of 367 reviews" "
Rating 6 - Okay. 28 out of 367 reviews" "
Rating 4 - Poor. 18 out of 367 reviews" "
Rating 2 - Terrible. 12 out of 367 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

EM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.
Stayed 4 nights in Aug 2024

10/10 Excellent

AIREDALE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am coming back here next time
The stay was great. Staffs were so friendly in reception and hosting.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

renee

Stayed 2 nights in Jun 2024

10/10 Excellent

Michael, Santa Barbara

Stayed 3 nights in Jun 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Best a place in Joe Berg
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent with multiple restaurants and the mall in walkable distance. The hotel is across from the Marriott. Hotel restaurant menu is limited, not so much of fruits or yogurts option.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying in this unique and conveniently located hotel when I visit Johannesburg.
Stayed 3 nights in Jan 2024

10/10 Excellent

Helen

Stayed 1 night in Jan 2024

10/10 Excellent

vered

Stayed 6 nights in Dec 2023

8/10 Good

david

Stayed 1 night in Dec 2023

10/10 Excellent

alison

Travelled with partner
Staff were very friendly and helpful. Hotel had everything we needed.
Stayed 4 nights in Nov 2023

10/10 Excellent

Miguel

Stayed 3 nights in Nov 2023

10/10 Excellent

MsLaprea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Excellent staff. Could use some minor repairs to the rooms (small cracks in sink) but it is a comfortable convenience stay.
Stayed 3 nights in Nov 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service
Guest rooms, pool area and location are great! The lobby needs a complete refurbishment. The lobby is uninviting, dark, unwelcoming and old. It is the only reason why I did not rate it five stars.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donnay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff we’re very friendly and helpful always
Stayed 11 nights in Oct 2023

10/10 Excellent

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

John-Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Our Stay
The hotel itself was very good, clean and bright. Staff was friendly and helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolyn

Stayed 2 nights in Aug 2023

10/10 Excellent

agent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023