2/10 Terrible
Ntanzi
Business traveller
22 Aug 2024
Liked: Cleanliness, amenities
During my stay, I approached the front desk to report an issue with my internet connection. Unfortunately, the response I received from the gentleman at the reception was both arrogant and unprofessional. He suggested that the issue might be due to my watching Netflix, a remark that I found both presumptuous and inappropriate, particularly as I was not streaming anything at the time. Even if I had been, such a comment would have been out of place.
When I asked whether watching Netflix posed a problem in a five-star establishment, his reply was that The Leonardo is not a hotel but a residence. This condescending attitude is not what I expect from an establishment of your reputation.
I believe that all guests should be treated with respect, and such dismissive behavior is unacceptable. I trust that this matter will be addressed promptly to ensure that similar attitudes do not persist in the future.
Ntanzi
Stayed 1 night in Aug 2024