Ratings based on 128 Verified Reviews
Real reviews from guests who’ve stayed
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Horrible stay
Posted 16 Sep. 2024 on HotelsThis hotel was disgusting the worst of the worst it needs to be condemned
Comment from Hotel Management
16 Sep. 2024 by Author, Hotel Management
Dear Guest,
We apologize for the unpleasant experience you had during your stay. Such instances are not indicative of the high standards we strive to maintain. We would appreciate it if you could provide us with more details about your stay, like the hotel name and booking details, so that we can investigate the matter thoroughly and take appropriate action. Please share the information at guestsupport.na@oyorooms.com, and our team will be happy to assist you further.
Team OYO
by A verified traveller
Posted 11 Sep. 2024 on Hotels
Comment from Hotel Management
12 Sep. 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused and we appreciate your feedback. Our team is constantly working to improve our services. If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Regards,
Team OYO
by A verified traveller
Posted 11 Sep. 2024 on Expedia
Comment from Hotel Management
12 Sep. 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you had a pleasant experience with our services. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveller
Posted 9 Sep. 2024 on Expedia
The door had a hole in it. A car was parked so close I had to squeeze by to get in my room. The car had no bumper and it was dirty. I booked a king , but he gave me a queen. The mattress was very poor quality, and was brown with stains at the bottom. The room smelled like mold and rust. I sat on the foot of the bed and the head of the bed rose up off the floor almost dumping me on the floor. I checked out the next morning. I paid for a 5 day stay and was not refunded. Expedia expected me to work it out with the hotel, but all they offered me was a can of air freshener!!! Go somewhere else!! They need to be removed from the Expedia web site.
by A verified traveller
Posted 8 Sep. 2024 on Expedia
It was great stay.
Comment from Hotel Management
9 Sep. 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us! We're thrilled to hear that you had a great stay at our property. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We look forward to welcoming you again soon!
Warm regards,
Team OYO
by A verified traveller
Posted 4 Sep. 2024 on Expedia
It was ok TV didn't work and it has a funny smell
Comment from Hotel Management
19 Sep. 2024 by Barbara, Hotel Management
Hi, Kelly! Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Barbara
by A verified traveller
Posted 30 Aug. 2024 on Expedia
Comment from Hotel Management
19 Sep. 2024 by Joey, Hotel Management
Hi, Laticia! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
by A verified traveller
Posted 29 Aug. 2024 on Hotels
Comment from Hotel Management
19 Sep. 2024 by Barbara, Hotel Management
Thanks for your kind and lovely words, Sherrone! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara
by A verified traveller
Posted 10 Aug. 2024 on Expedia
Unpleasant
Comment from Hotel Management
16 Aug. 2024 by Joey, Hotel Management
We are sorry for the inconvenience caused to you, Tari! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey
by A verified traveller
Hotel of last resort, don't do it!
Posted 10 Aug. 2024 on HotelsOur HVAC went out and we needed a place to stay until repairs could be made. This hotel was the worst decision. The first room had no hot water, the second room's door wouldn't lock properly. The whole place made me reflect on my life choices. This hotel is purgatory, very run down and sad.
Comment from Hotel Management
16 Aug. 2024 by Joey, Hotel Management
Sincere apologies, Jon! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey