2/10 Terrible
Michael
Travelled with family
2 Oct 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Never staying again ever ever
I booked a hotel stay for 2 nights to take my mother to see her dying father that was in hospice care my grandfather. Booked the room like 4 days before our trip somehow the nights got mixed up and got booked a day earlier drove for 6 hours just to find that out and the hotel wouldnt let me check in even tho i had the room booked alredy it worked for 1 night after fighting with clerk for almost a hour 11pm we were all tired finally after ab hour of sitting in the lobby pissed as all hell the clerk let me have my room for the final night of my booking. My booking was booked for thursday night and Friday night thats the 2 nights i needed drive home Saturday after seeing my dying grandfather for a couple days. Drove 6 hours to find this out why would i book a room for 2 nights why would I drive that long 6 hours to not show up to check in on my original day only to find out nobody is doing anything still got charged for the 1st night refund refused because some one didnt do their job right. So furious. My grandfather passed the night we went home
Michael
Stayed 2 nights in Sep 2024