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Kampala Serena Hotel

5.0 star property
Luxury hotel with 6 restaurants and full-service spa

Photo gallery for Kampala Serena Hotel

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Balcony view
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
2 bars/lounges, Champagne bar
Free self-parking, free valet parking

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning
The current price is NZ$345
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Kintu Road, Kampala, 256
  • Uganda Golf Course
    ‪8 min walk‬
  • The Acacia Mall
    ‪2 min drive‬
  • Makerere University
    ‪3 min drive‬
  • Entebbe (EBB-Entebbe Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Courtyard View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Pillow menu
Down duvet
Pillow-top bed
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Egyptian cotton bed sheets
Pillow-top bed
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Kampala

A luxury stay in the heart of Kampala awaits you at Kampala Serena Hotel. Within just a 15-minute stroll, you'll find Uganda Golf Course and The Parliament of the Republic of Uganda. Highlights at this family-friendly hotel include 6 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Serena Maisha Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The fine-dining restaurant, The Pearl Restaurant, serves French cuisine and is open for lunch and dinner. Champagne Bar is the hotel's own Champagne bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. 10290 square feet (956 square metres) of event facilities include 16 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Kampala hotel include Embassy of France and Embassy of Sweden.

What's nearby

  • Uganda Golf Course - 8 min walk - 0.8 km
  • The Acacia Mall - 2 min drive - 2.2 km
  • Makerere University - 3 min drive - 3.1 km
  • St. Francis Hospital - Nsambya - 3 min drive - 3.4 km
  • Embassy of the United States - 4 min drive - 3.9 km

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury hotel with 6 restaurants and full-service spa
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kampala hotel is smoke free.

  • 152 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 bars or lounges
  • 10290 sq ft of conference space
  • 956 sq. m of conference space
  • Built in 2003
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Serena Maisha Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre (10,290 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 61491

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

What is the cancellation policy at Kampala Serena Hotel?

Kampala Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kampala Serena Hotel?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at Kampala Serena Hotel on 30 Apr 2025 start from NZ$345.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kampala Serena Hotel?

Yep, Kampala Serena Hotel has a free self car park and free valet parking.

Is there a spa on site at Kampala Serena Hotel?

Yep, Serena Maisha Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Kampala Serena Hotel have a pool?

Kampala Serena Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 6:00 PM.

What luxury perks are available at Kampala Serena Hotel?

Kampala Serena Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Kampala Serena Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Kampala Serena Hotel.

Is Kampala Serena Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as highchairs and baby baths in the guestrooms, it's no surprise that Kampala Serena Hotel is a hit with families.

Is there a free airport shuttle available at Kampala Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kampala Serena Hotel?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kampala Serena Hotel?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Kampala Serena Hotel?

No, pets are not allowed.

Is there a golf course on site at Kampala Serena Hotel?

There isn't one on site, but Uganda Golf Course is a short 8-minute walk away.

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 191 reviews
Rating 8 - Good. 33 out of 191 reviews
Rating 6 - Okay. 6 out of 191 reviews
Rating 4 - Poor. 3 out of 191 reviews
Rating 2 - Terrible. 2 out of 191 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Troyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ahmed, MINNEAPOLIS

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. There were a few other events with high level delegates that caused some traffic congestion getting to and from the hotel. I would stay here again
Stayed 4 nights in Jan 2025

10/10 Excellent

Troyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
Stayed 8 nights in Dec 2024

10/10 Excellent

Peace

Stayed 3 nights in Dec 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

4/10 Poor

Aegis

Stayed 4 nights in Sep 2024

8/10 Good

Momodou

Stayed 2 nights in Aug 2024

8/10 Good

Cheikh, Dakar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Jun 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramesh

Stayed 2 nights in Jun 2024

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

6/10 Okay

Shaheen Abdulgani A.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

8/10 Good

Deve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

8/10 Good

CHINTAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

SANDRA, GRANGER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yasin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023