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Heritance Tea Factory

5.0 star property
Luxury hotel with full-service spa and free valet parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritance Tea Factory

Billiards
Front of property
BBQ/picnic area
Superior King Room
Flowerdew Suite | Living area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Room service
    Room service

Explore the area

Map
Kandapola Nuwara Eliya, Kandapola
  • Pedro Tea Factory
    18 min drive
  • Lover's Leap Waterfall
    21 min drive
  • Pidurutalagala
    23 min drive
  • Kandy (KDZ-Polgolla Reservoir)
    163 min drive

Room options

View all photos for Superior King Room

Superior King Room

Superior King Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Sofa bed - single
Blackout curtains
Rainfall showerhead
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Floor Deluxe

Memory-foam beds, minibar, in-room safe, desk

Executive Floor Deluxe

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 19 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Sofa bed - single
Blackout curtains
Rainfall showerhead
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Sofa bed - single
Blackout curtains
Rainfall showerhead
  • 46 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Flowerdew Suite

Flowerdew Suite

Flowerdew Suite

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Sofa bed - single
Blackout curtains
Rainfall showerhead
  • 70 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Mountain view

Premium Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Mountain view

Premium Twin Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Room

Superior Triple Room

Highlights

Separate sitting area
Air conditioning
Heating
LCD TV
Memory foam bed
Sofa bed - single
Blackout curtains
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Grand Hotel
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4.4 out of 5, Excellent, (168)
The price is NZ$657
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About the area

Kandapola

A luxury stay in Kandapola awaits you at Heritance Tea Factory. You'll be 9.8 km (6.1 mi) from Pedro Tea Factory and 10.4 km (6.4 mi) from Pidurutalagala. Highlights at this hotel include a full-service spa, a restaurant and free valet parking. .The restaurant, Kenmare Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym along with access to ecotours and mini golf. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Kandapola hotel include Holy Trinity Church and Lover's Leap Waterfall.

What's nearby

  • Pedro Tea Factory - 18 min drive - 9.8 km
  • Lover's Leap Waterfall - 21 min drive - 11.9 km
  • Nuwara Eliya Golf Club - 22 min drive - 13.3 km
  • Pidurutalagala - 23 min drive - 10.4 km
  • Lake Gregory - 25 min drive - 15.8 km

Getting around

  • Haputale Railway Station - 76 min drive

Restaurants

  • ‪Ambal's Hotel - ‬22 min drive
  • ‪De Silva Foods - ‬22 min drive
  • ‪Grand Indian Restaurant - ‬22 min drive
  • ‪Pizza Hut - ‬23 min drive
  • ‪Milano Restaurant - ‬22 min drive

About this property

Heritance Tea Factory

Luxury hotel with full-service spa and free valet parking
Heritance Tea Factory offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and tour/ticket assistance are also featured at the luxury Heritance Tea Factory. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Kandapola hotel.

  • 50 guestrooms or units
  • 4 levels
  • Built in 1996
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Heritance Tea Factory offers 50 air-conditioned accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. LCD televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kenmare restaurant
  • Kenmare Restaurant

Family friendly

  • DVD player
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Lift
  • Thin carpet in room

More

  • 4 floors
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Heritance Tea Factory

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 for adults and from USD 11 for children
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Heritance Tea
Heritance Tea Factory
Heritance Tea Factory Hotel
Heritance Tea Factory Hotel Nuwara Eliya
Heritance Tea Factory Nuwara Eliya
Tea Factory
Tea Factory Heritance
Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Heritance Tea Factory Hotel
Heritance Tea Factory Kandapola
Heritance Tea Factory Hotel Kandapola

Frequently asked questions

What is the cancellation policy at Heritance Tea Factory?

Heritance Tea Factory offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heritance Tea Factory?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Heritance Tea Factory on 16 Dec 2024 start from NZ$348.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heritance Tea Factory?

Yep, Heritance Tea Factory has a free self car park and free valet parking.

Is there a spa on site at Heritance Tea Factory?

Yep, there is an onsite spa at Heritance Tea Factory. You'll enjoy services like massages.

What makes Heritance Tea Factory a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Heritance Tea Factory.

Does Heritance Tea Factory serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Heritance Tea Factory?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Heritance Tea Factory?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Heritance Tea Factory?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Heritance Tea Factory?

No, pets and service animals are not allowed.

Heritance Tea Factory Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 226 reviews" "
Rating 8 - Good. 59 out of 226 reviews" "
Rating 6 - Okay. 15 out of 226 reviews" "
Rating 4 - Poor. 8 out of 226 reviews" "
Rating 2 - Terrible. 5 out of 226 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jagath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

shalendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience.
A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.
Stayed 2 nights in Feb 2024

8/10 Good

Pulkit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Khaw Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an exclusive place , very good for relaxing
Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.

6/10 Okay

Eido

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters
Stayed 1 night in Aug 2023

8/10 Good

Kataraina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.

8/10 Good

Clark, OTTAWA

Travelled with family
Liked: Cleanliness, staff & service
The biggest asset of this hotel is the fact that it was once a tea factory. There is still a working mini tea factory on site which guests can tour. The hotel is quite removed from most of civilization which has its own pros and cons. It is also quite a trek to get to and from the hotel. With a very narrow road used for two-way traffic, reaching and leaving the property is an adventure on its own but may not be for the faint of heart. Some basic amenities could benefit from both an upgrade and an update, including the showers. The hotel informs guests of the volume of water used per minute when washing hands and showering. Curiously though, the shower knobs were made to be old (more on this below), that water comes out of both the tap and the shower simultaneously. This defeats the entire principle of and drive to conserve water. Any attempt to shut the tap resulted in the knob falling off. It is worth repeating that this was not always a hotel. That means when they renovated it in our more modern times, they made the conscious choice of making it authentically British but not in the best of ways. The rooms are right and rather claustrophobic. The use of green carpeting doesn’t inspire relaxation or bliss. Room interiors are, for the lack of a better word, stodgy. On a positive note, the hotel boasts of magnificent remnants of the old tea factory. This truly is the highlight of the stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Quiet and tranquil location.
Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.
Stayed 1 night in Jan 2023

10/10 Excellent

Piyush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the middle of tea plantations and away from the city. The hotel is an old tea factory which has been converted into a hotel. an eco friendly hotel with amazing views of the hills. courteous and helpful staff, great food (buffet and ala carte) and lovely garden with a small play area for kids. the hotel provides experiences like nature trail, tea picking, tea making process etc. you can go for an outdoor walk in the near by villages and meet the local women while they are plucking the tea leaves. Nuwara Eliya as a town is georgeous and so mesmerizing. we travelled from Kandy to Nuwara eliya and had some amazing views of the tea estates, mountains and water falls.

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.
Stayed 1 night in Aug 2022

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place and people are awesome, the food and service likewise. It was truly exceptional and the team should be very proud- a unique experience. The hotels rooms are not to the same standard as everything else but this is something that can be easily fixed with new drapes and carpet.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Feb 2022

10/10 Excellent

NIKET

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Must stay here in Nuwara eliya
Amazing experience staying at this property. Highly recommended..
Stayed 2 nights in Jan 2022

10/10 Excellent

Yatin, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and ambience. Great service. Food quality was below expectations.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heritance Tea Factory is a great place to experience. The staff are wonderful, the food is very good and all in all we’re very glad we stayed. The bathrooms are a bit passé and the décor is a bit drab... but... do go! The surrounding area is truly stunning and the cottage garden is enchanting. So much to do and see... a great quirky experience.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a magical place. We had a room with a balcony which I would highly recommend as the views and crystal clear air are stunning. The standard of the room and the friendliness and professionalism of the staff was first class. The food was excellent. I cannot recommend this hotel highly enough.
Stayed 2 nights in Feb 2020

10/10 Excellent

Nisheeth, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Spectacular vistas. Good food. Access via car is a bit difficult but well worth it.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
I booked this hotel but then called the hotel within 2 hours of booking it to cancel it due to it being much farther drive from the city than searched. The hotel manager refused to refund me even though I never went and called right after I booked. Hotels.com said to me it is the hotels decision if I can be refunded. Horrible experience.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Enoka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
WOW! that is what I would say. Beautiful location, well maintained hotel and superb service and food. We spent three nights here and we were made to feel like royalty. The food was superb, the staff had smiles on their faces all the time!
View from our room
Bed made with hot water bottles for the night
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful setting surrounded by the lush green tea plantations. The staff are incredibly welcoming and we thoroughly enjoyed our stay here.
Stayed 2 nights in Feb 2020