Heritance Tea Factory (Kandapola, LKA): Reviews & Deals from NZ$341 | Wotif

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Luxury hotel with full-service spa and free valet parking

Where to?

Dates

March 2025

April 2025

Billiards

Superior Room | View from room

Front of property

Flowerdew Suite | Living area

Interior

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Gym
Spa
Breakfast available
Room service
24/7 front desk

includes taxes & fees

24 Mar - 25 Mar

Explore the area

Kandapola Nuwara Eliya, Kandapola

Pedro Tea Factory
‪18 min drive‬
Lover's Leap Waterfall
‪21 min drive‬
Pidurutalagala
‪23 min drive‬
Kandy (KDZ-Polgolla Reservoir)
‪163 min drive‬

Room options

Superior King Room

Superior King Room

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Memory foam bed

Sofa bed

Blackout curtains

Shower/bath combination

19 sq m
Sleeps 2
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Executive Floor Deluxe

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Blackout curtains

Memory foam bed

Bathrobes

Hairdryer

19 sq m
Hill view
Sleeps 2
1 King Bed

Superior Twin Room

Superior Twin Room

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Memory foam bed

Sofa bed

Blackout curtains

Shower/bath combination

19 sq m
Sleeps 2
2 Single Beds

Junior Suite

Junior Suite

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Memory foam bed

Sofa bed

Blackout curtains

Bathrobes

46 sq m
Valley view
Sleeps 3
1 King Bed

Flowerdew Suite

Flowerdew Suite

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Memory foam bed

Sofa bed

Blackout curtains

Bathrobes

70 sq m
Valley view
Sleeps 3
1 King Bed

Mountain view

Premium Room

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Blackout curtains

Memory foam bed

Bathrobes

Hairdryer

32 sq m
Mountain view
Sleeps 3
1 King Bed

Mountain view

Premium Twin Room

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Blackout curtains

Memory foam bed

Bathrobes

Hairdryer

32 sq m
Mountain view
Sleeps 3
1 Double Bed

Superior Room

Superior Triple Room

Highlights

Separate sitting area

Air conditioning

Heating

LCD TV

Memory foam bed

Sofa bed

Blackout curtains

Bathrobes

45 sq m
Sleeps 3
1 King Bed and 1 Single Bed

Memory-foam beds, minibar, in-room safe, desk

Executive Floor Deluxe Room

Sleeps 2
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Flowerdew Suite

Sleeps 3
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Superior King Room

Sleeps 3
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Superior Triple Room

Sleeps 3
1 Single Bed and 1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Junior Suite

Sleeps 3
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Superior Twin Room

Sleeps 3
2 Single Beds

Memory-foam beds, minibar, in-room safe, desk

Premium King Room

Sleeps 3
1 King Bed

Memory-foam beds, minibar, in-room safe, desk

Premium Twin Room

Sleeps 3
2 Single Beds

Similar properties

Property entrance

Pool
Spa
Parking included
Free WiFi

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About the area

Kandapola

A luxury stay in Kandapola awaits you at Heritance Tea Factory. You'll be 9.8 km (6.1 mi) from Pedro Tea Factory and 10.4 km (6.4 mi) from Pidurutalagala. Highlights at this hotel include a full-service spa, a restaurant and free valet parking. .The restaurant, Kenmare Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym along with access to ecotours and mini golf. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Kandapola hotel include Lover's Leap Waterfall and Assemblies of God Church Nuwara Eliya.

What's nearby

Pedro Tea Factory - 18 min drive
Lover's Leap Waterfall - 21 min drive
Nuwara Eliya Golf Club - 22 min drive
Pidurutalagala - 23 min drive
Lake Gregory - 25 min drive

Getting around

Haputale Railway Station - 76 min drive

Restaurants

‪Ambal's Hotel - ‬22 min drive
‪De Silva Foods - ‬22 min drive
‪Grand Indian Restaurant - ‬22 min drive
‪Pizza Hut - ‬23 min drive
‪Milano Restaurant - ‬22 min drive

About this property

Heritance Tea Factory

Luxury hotel with full-service spa and free valet parking

Heritance Tea Factory offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and tour/ticket assistance are also featured at the luxury Heritance Tea Factory. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Kandapola hotel.

50 guestrooms or units

4 levels

Built in 1996

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Pool or billiards table

Library

Terrace

Garden

Outdoor picnic space

Lift

Smoking in designated areas

Bar or lounge

Coffee shop

Dining venue

Heritance Tea Factory offers 50 air-conditioned accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. LCD televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site

Food and drink

Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 22 for adults and USD 11 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Kenmare restaurant
Kenmare Restaurant

Things to do

Bicycle rentals
Billiards/pool table
Ecotours
Full-service spa
Gym
Library
Mini golf
Piano
Playground

Family friendly

DVD player
Laundry facilities
Mini golf
Playground

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Turndown service

Outdoors

Garden
In the mountains
Picnic area
Terrace

Full-service spa

Massage
Spa open daily

Accessibility

Lift
Thin carpet in room

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Memory foam mattress

Bathroom

Bathtub or shower
Bidet
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

DVD player
LCD TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar

More

Air conditioning
Desk
Heating
Iron/ironing board on request
Laptop workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Heritance Tea Factory

Children and extra beds

Children are welcome.

Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for USD 15.0 per day.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 22 for adults and from USD 11 for children
Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Heritance Tea

Heritance Tea Factory

Heritance Tea Factory Hotel

Heritance Tea Factory Hotel Nuwara Eliya

Heritance Tea Factory Nuwara Eliya

Tea Factory

Tea Factory Heritance

Tea Factory Hotel Nuwara Eliya

Tea Factory Nuwara Eliya

Heritance Tea Factory Hotel

Heritance Tea Factory Kandapola

Heritance Tea Factory Hotel Kandapola

Frequently asked questions

What is the cancellation policy at Heritance Tea Factory?

Heritance Tea Factory offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heritance Tea Factory?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Heritance Tea Factory on 24 Mar 2025 start from NZ$340.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heritance Tea Factory?

Yep, Heritance Tea Factory has a free self car park and free valet parking.

Is there a spa on site at Heritance Tea Factory?

Yep, there is an onsite spa at Heritance Tea Factory. You'll enjoy services like massages.

What makes Heritance Tea Factory a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Heritance Tea Factory.

Does Heritance Tea Factory serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Heritance Tea Factory?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Heritance Tea Factory?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Heritance Tea Factory?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Heritance Tea Factory?

No, pets and service animals are not allowed.

Heritance Tea Factory Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Hardik

5 Oct 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Sheriden

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

6/10 Okay

Mariana

8 Sept 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

jagath

Travelled with group

17 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

8/10 Good

shalendra

Travelled with family

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing property and a must go. A really unique experience and the conversion from a tea factory to a hotel has been done very well

Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

25 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great experience.

A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed.

Stayed 2 nights in Feb 2024

8/10 Good

Pulkit

Travelled with family

27 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

10/10 Excellent

Khaw Mei

14 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2023

10/10 Excellent

Mohammad

Travelled with partner

21 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s an exclusive place , very good for relaxing

Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Travelled with partner

22 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of the hotel is incomparable. We loved the opportunity to stay in an historic building which has been lovingly restored. We were incredibly well looked after by everyone who works at the hotel and highly recommend this accommodation and the delicious food we ate.

6/10 Okay

Eido

Travelled with family, Travelled with group

16 Aug 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Beautiful location and charming old style factory design. Poor amenities - this is not a 5 star hotel. little water pressure, no toiletries, only one power outlet in the room, slow wifi, no pool, Resturant a la cart menu comes with a “40 min cook time” warnings, it’s really cold there, no heaters

Stayed 1 night in Aug 2023

8/10 Good

Kataraina

Travelled with family

12 Aug 2023

Liked: Cleanliness, amenities, property conditions & facilities

This was a beautiful hotel that captured its history. We had excellent service at the spa, enjoyed dining at the restaurant and it was lovely to walk the grounds. However, I note that while most service was excellent, the supervisors at the front desk treated us very oddly when charging things to the room and then bought the eftpos machine up to our room at 10.30pm (knowing full well we had an early morning start the next day to hike Horton Plains) to get us to pay our hotel bill before check out the next day. It put a damper on our entire stay.

8/10 Good

Clark, OTTAWA

Travelled with family

22 Mar 2023

Liked: Cleanliness, staff & service

The biggest asset of this hotel is the fact that it was once a tea factory. There is still a working mini tea factory on site which guests can tour. The hotel is quite removed from most of civilization which has its own pros and cons. It is also quite a trek to get to and from the hotel. With a very narrow road used for two-way traffic, reaching and leaving the property is an adventure on its own but may not be for the faint of heart. Some basic amenities could benefit from both an upgrade and an update, including the showers. The hotel informs guests of the volume of water used per minute when washing hands and showering. Curiously though, the shower knobs were made to be old (more on this below), that water comes out of both the tap and the shower simultaneously. This defeats the entire principle of and drive to conserve water. Any attempt to shut the tap resulted in the knob falling off. It is worth repeating that this was not always a hotel. That means when they renovated it in our more modern times, they made the conscious choice of making it authentically British but not in the best of ways. The rooms are right and rather claustrophobic. The use of green carpeting doesn’t inspire relaxation or bliss. Room interiors are, for the lack of a better word, stodgy. On a positive note, the hotel boasts of magnificent remnants of the old tea factory. This truly is the highlight of the stay.

Stayed 1 night in Mar 2023

10/10 Excellent

Pascal

14 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel. Quiet and tranquil location.

Wonderful hotel. Rich history and very well/tastefully kept. Staff are very warm and helpful. The grounds are beautiful; garden, mini tea factory and surrounding tea fields. Dinner and breakfast were delicious (rice and curry is a real feast). Really nice and comfortable room, great view too. While it makes for a scenic location, the only downside is access to hotel. Small, uneven road makes hard for car travel. We intended on going out into town in the evening for dinner but thick fog came in and as it got dark we didn’t think it would be very safe/practical to start driving off again. So we had dinner at the hotel which was also very nice.

Stayed 1 night in Jan 2023

10/10 Excellent

Piyush

Travelled with family

2 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property in the middle of tea plantations and away from the city. The hotel is an old tea factory which has been converted into a hotel. an eco friendly hotel with amazing views of the hills. courteous and helpful staff, great food (buffet and ala carte) and lovely garden with a small play area for kids. the hotel provides experiences like nature trail, tea picking, tea making process etc. you can go for an outdoor walk in the near by villages and meet the local women while they are plucking the tea leaves. Nuwara Eliya as a town is georgeous and so mesmerizing. we travelled from Kandy to Nuwara eliya and had some amazing views of the tea estates, mountains and water falls.

10/10 Excellent

Rana

30 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michael

Travelled with partner

16 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel and service was fantastic. Beautiful picturesque surroundings. The staff were courteous & went above & beyond to make us feel welcome and special. Special mention to Gawshal the Duty Manager and Nuwan the Restaurent Manager for their excellent service & care. This is a must visit hotel on your visit to Sri Lanka.

Stayed 1 night in Aug 2022

10/10 Excellent

Clare

Travelled with family

13 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities

The place and people are awesome, the food and service likewise. It was truly exceptional and the team should be very proud- a unique experience. The hotels rooms are not to the same standard as everything else but this is something that can be easily fixed with new drapes and carpet.

Stayed 1 night in Apr 2022

10/10 Excellent

David

14 Feb 2022

Stayed 1 night in Feb 2022

10/10 Excellent

NIKET

Business traveller

26 Jan 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Must stay here in Nuwara eliya

Amazing experience staying at this property. Highly recommended..

Stayed 2 nights in Jan 2022

10/10 Excellent

Yatin, San Mateo

Travelled with partner

19 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful location and ambience. Great service. Food quality was below expectations.

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with partner, Travelled with group

19 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Heritance Tea Factory is a great place to experience. The staff are wonderful, the food is very good and all in all we’re very glad we stayed. The bathrooms are a bit passé and the décor is a bit drab... but... do go! The surrounding area is truly stunning and the cottage garden is enchanting. So much to do and see... a great quirky experience.

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner

17 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a magical place. We had a room with a balcony which I would highly recommend as the views and crystal clear air are stunning. The standard of the room and the friendliness and professionalism of the staff was first class. The food was excellent. I cannot recommend this hotel highly enough.

Stayed 2 nights in Feb 2020

10/10 Excellent

Nisheeth, Toronto

Travelled with family

5 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Attentive staff. Spectacular vistas. Good food. Access via car is a bit difficult but well worth it.

Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

29 Feb 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

I booked this hotel but then called the hotel within 2 hours of booking it to cancel it due to it being much farther drive from the city than searched. The hotel manager refused to refund me even though I never went and called right after I booked. Hotels.com said to me it is the hotels decision if I can be refunded. Horrible experience.

Stayed 1 night in Feb 2020

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